Walk-In Lab Reviews 5,971

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its convenience and efficiency, highlighting the ease of ordering and scheduling lab work. Many appreciate the affordable pricing, often finding it more economical than traditional routes, and commend the user-friendly website for its seamless navigation and clear explanations. However, some customers reported issues with order processing, specifically regarding reorders and merged payments, leading to frustration and wasted time. A few also noted difficulties with the referral program and account management on the website, finding the process misleading or overly complicated.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the quick, professional, and... See more

Price

Customers had positive experiences with price, often finding it affordable and economical. Many reviewers... See more

Order

Clients share positive opinions on the ordering process, finding it easy and convenient. Many reviewers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of understanding... See more

Website

Reviewers highlight positive aspects of the website, noting its ease of use for finding and ordering lab... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Convenient and economical. If I use the lab associated to my Dr office I never know exactly what it will cost. They give an estimate but many times the estimate is under the actual cost because they s... See more

Company replied

Rated 5 out of 5 stars

Through the years, doctors would always tell me not to worry about something and not to bother getting tested. 3 years ago I decided to become a “citizen scientist” and started ordering my own labs. W... See more

Company replied

Rated 5 out of 5 stars

Walk-In-Lab has been a game changer for me. It is beyond convenient ordering the blood work that supports my health goals rather than relying on my doctor to order them for me. Heck, if I won't take a... See more

Company replied

Rated 5 out of 5 stars

I have used walk-in-lab to get my blood work in between my doctors appointments for 5 years now and am very happy with the process , You just simply scroll through the many different labs that are off... See more

Company replied


Company details

  1. Health & Medical

Written by the company

We offer guaranteed-lowest online pricing for direct-access lab testing services. Purchase any lab tests online or call 800-539-6119 to place an order by phone. Visit local lab near you and receive your results usually within 1-2 days. We provide the doctor's order that the lab requires. Convenient.......Affordable.....Confidential!


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Easy Process

I have used walk-in-lab to get my blood work in between my doctors appointments for 5 years now and am very happy with the process , You just simply scroll through the many different labs that are offered and select what you want to purchase and then pay at checkout . You can even schedule your appointment at the nearest quest or lab Corp facility . The prices are fair and sometimes cheaper than my co-pay if I used my insurance . I find this service both convenient and easy to schedule .

19 September 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hello,

Thank you so much for your wonderful review! We’re thrilled to hear that you've had a positive experience with our service over the past five years. It's great to know that you find our process convenient and cost-effective. We appreciate your support and look forward to continuing to serve you!

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Top of the line

Super easy to use. The only thing you have to do additionally is print requisition. UPS/fedex prints for under a dollar in 5 minute. A+ will order again

19 August 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Johnny,

Thank you so much for your wonderful feedback! We're delighted to hear that you found our service easy to use and that your experience with us was positive. You can call us at 800-539-6119 the day before or when you are headed to the lab so we can fax your order. It also goes to the lab electronically as soon as you make your purchase with us. We look forward to serving you again in the future!

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Highly recommend!

The Walk in Labs portal made it very easy to navigate and order blood tests that I needed. Prices are great!

1 September 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Karen,

Thank you for your wonderful feedback! We're thrilled to hear that you found our portal easy to navigate and appreciated our pricing for blood tests. Your satisfaction is our priority, and we’re glad to support your healthcare journey.

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

walk in lab reviewed

I found Walk in Labs very easy to do and very affordable

11 September 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi MIchael,

Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our process easy and affordable. Your satisfaction is our top priority, and we appreciate your feedback! If you have any further questions or need assistance, feel free to reach out.

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

I've been using Walk-in-Lab for a long…

I've been using Walk-in-Lab for a long time. Very professional and nice customer service, affordable prices. I would highly recommend them.

2 September 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hello,

Thank you for reviewing our service and rating us with 5 stars. We are pleased that you found our service professional and affordable to take care of you testing needs. You are valued as a customer, and we wish to serve your testing needs in the future. Thank you for choosing Walk-In Lab.

Thank you,
Melinda L.
Customer Service Assistant Manager

Rated 5 out of 5 stars

Most results were ready the next day.

I appreciated the Labor Day discount. Most results were ready the next day. I will take the results to my medical appointment. The technician was friendly and proficient. The Quest center in Safeway is convenient and comfortable. I waited only 5 minutes.

12 September 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Thank you for your kind words and for rating us 5 stars. We're glad to hear you appreciated the Labor Day discount and found the process quick, convenient, and professional. It’s great to know the Quest center at Safeway met your expectations. You are a valued customer, and we look forward to serving your lab testing needs in the future.

Thank you again,
Lacey T.
Results Department Manager

Rated 5 out of 5 stars

Everything went well

Everything went well, exceptional service

8 September 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Roy,

Thank you so much for your positive feedback! We're thrilled to hear that everything went as expected during your experience with us. Your satisfaction is our priority, and we appreciate your support.

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Highly Recommend for Ease of Use, Range of Tests, and Low Prices

Had bloodwork done directly from LabCorp six months ago, and needed a follow up. Very happy that my neighbors recommended ordering tests from Walk-In-Lab for its lower prices and range of tests. The booking process is simple and the information provided is thorough with good explanations and examples of test results you would get from either LabCorp or Quest. The email and text communications about order placed, appointment reminders, and results ready is just the right amount. Will definitely use this service again.

9 September 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Christine,

Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our process and communication. Your feedback is invaluable, and we look forward to serving you again in the future!

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Fantastic

Fantastic, will use again.

9 September 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Lynette,

Thank you for your fantastic review. We're thrilled to hear that you had a great experience and appreciate your kind words. We look forward to serving you again in the future!

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

The Best Blood Draw Experience!

I would go out of my way to get my blood drawn with Walk-in Lab! The price was far less than some of the competitors. The results were within 2 days for most of the test, and they continued to update my account with additional results faster than I expected. Awesome!

27 August 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Susan,

Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with us and appreciated our competitive pricing and timely results. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Easy and quick services

This was my first time working with Walk-in labs and the experience is super positive. I used their website to order the test I needed and then booked an appointment with Quest lab. I received a lot of communications from Walk-in labs to guide me though the whole process. The day of my appointment the process was easy without any issues. My results were available in 3 days.

Overall, great experience.

28 August 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Victoria,

Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Walk-In Lab was positive and that our communication helped guide you through the process seamlessly. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Walk in labs is the best option for lab work!

I Am not able to use my medicare gap insurance to pay for labs for my insulin resistance due to the fact that my specialist is out of network. She recommended walk- in labs and it has been 1/3 of the cost I would have had to pay out of pocket/ It is simple to order online ( my dr tells me what to order) and I pay and then go have my labs done at her office and its a win-win!

3 September 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Laurie,

Thank you for your wonderful review. We're thrilled to hear that Walk-In Lab has made it easier for you to access your lab work at an affordable price. Your feedback is greatly appreciated, and we're here to support you in your healthcare journey. Wishing you all the best!

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Walk-In Lab is excellent

I’ve used Walk-In Lab for years. Love being able to order my own tests.

25 August 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Carol,

Thank you so much for your wonderful review. We're thrilled to hear that you've been using Walk-In Lab for years and appreciate the convenience of ordering your own tests. Your support means a lot to us, and we look forward to continuing to serve you in the future!

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Ease of ordering lab work

Ease of ordering lab work. Variety of lab locations available. Professionalism of lab tech. Speed of lab results.

21 August 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Denise,

Thank you so much for your wonderful feedback! We’re thrilled to hear you had a smooth experience finding the lab work you needed and that our team provided respectful and efficient service. Your recommendation means a lot to us!

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Just moved to Tucson 7 months ago and…

Just moved to Tucson 7 months ago and the staff is exceptional to what you fine in other parts of the world. Ivy and Kelly are the best

4 August 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Ken,

Thank you so much for your kind words! We truly appreciate your recognition of Ivy and Kelly's exceptional service. We are thrilled to hear this about the lab techs and your feedback motivates us to continue providing the best experience possible.

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

No brainer

Ordered test on Wednesday and had my test done 8:30 am next morning. Fast! Convenient!

14 August 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Oksana,

Thank you for sharing your positive experience with us. We’re thrilled to hear that our service provided you with convenience and speed. Your feedback motivates us to keep delivering top-notch solutions. Thank you for choosing Walk-In Lab!

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Walk-in Labs makes testing easy!

I have always valued the ability to purchase direct-to-consumer lab testing services with Walk-in Labs. Their ordering process is very easy to understand and execute and I appreciate that they post results in a timely manner. The results chat feature is also really cool! I will keep using Walk-in Labs site for all my testing needs.

14 August 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Kimberly,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you find our ordering process easy and appreciate the timely results along with the results chat feature. Your satisfaction is very important to us, and we’re glad you plan to continue using Walk-in Lab for your testing needs.

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Thank you!

Through the years, doctors would always tell me not to worry about something and not to bother getting tested. 3 years ago I decided to become a “citizen scientist” and started ordering my own labs. Walk-in-labs made the process so easy and affordable and improved my health immensely. I’m even paying less than I’ve ever paid for doing testing. It’s as easy as 1-2-3 where you can order a test now and go get tested tomorrow morning. Thanks Walk-in labs!

19 August 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Nabih,

Thank you so much for your wonderful feedback! We're thrilled to hear that Walk-in Lab has made a positive impact on your health journey. Our goal is to empower individuals like you to take charge of their health in an affordable and accessible way. We appreciate your support and look forward to serving you again!

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Excellent experience with Walk-n Lab

Excellent experience with Walk-n Lab. Easy, convenient and will definitely repurchase more lab tests in the future.

25 July 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Elizabeth,

Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with Walk-n Lab. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Thank you,
Laura C.
Customer Service Specialist

Rated 5 out of 5 stars

Walk in lab is amazing

Walk in lab is amazing. Affordable and quick results without a doctors order!!!

17 July 2025
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Cecilia

Thank you so much for your wonderful review! We’re thrilled to hear that you had an amazing experience with our service and received quick results. Your feedback motivates us to continue providing exceptional care to all our customers.

Thank you,
Laura C.
Customer Service Specialist

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