Ulta Lab Tests Reviews 135

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its fair and amazing prices, often highlighting significant savings compared to traditional lab testing. The service is frequently described as excellent, convenient, and hassle-free, with many appreciating the quick and easy process from scheduling to receiving results. People also find the website very user-friendly and easy to navigate, with clear information about tests and results. However, some customers have expressed dissatisfaction with specific aspects of the service. A few reviewers reported issues with misplaced samples and delays in receiving reports, leading to frustrating and distressing experiences. Additionally, some people noted that prices have increased considerably, and that the chat support can be limited in the number of questions it allows.

What people talk about most

Price

Reviewers highlight positive aspects of price. Customers consistently praise the affordability, with many... See more

Service

Reviewers mention positive feedback about service. Many customers appreciate not needing doctor's permission... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the website as... See more

Response time

People report positive experiences with response time. Customers consistently praise the speed and efficiency... See more

Website

Consumers find the website to be positive, highlighting its ease of use and navigation. Many reviewers... See more

Based on these reviews

Rated 5 out of 5 stars

Nav was easy using the search option to locate exactly what i wanted. Received receipt and registration immediately. Easy to click on my local lab to schedule an appointment without having to log out... See more

Rated 5 out of 5 stars

I far prefer Ulta to Labcorp. The site is easy to navigate. Help is available to sort out the most economical way to order tests. The technicians who do the blood draws know what they are doing and ar... See more

Rated 5 out of 5 stars

As a self pay expert in navigating our healthcare boondoggle, I have found Ulta Lab Tests to be an establishment worth partnering with. The prices are extremely fair. For those who are struggling with... See more

Company replied

Rated 5 out of 5 stars

Freedom in healthcare. Never again will I wait several months for a doctor's appointment only to be told they don't order a certain blood test. I went on Ulta Labs the same day, purchased the test, an... See more

Company replied


Company details

  1. e-Commerce Service
  2. Medical Laboratory

Written by the company

Save Time and Money Ordering with Ulta Lab Tests - Save Up to 90% on Over 2,100 Quest Lab Tests - Fast Lab Results: 1-2 business days (most tests) - Locations Near You: Over 2,100 testing centers nationally - No Doctor Needed: Easy, direct access to testing - Secured Online Results: Private and confidential - Trusted by Patients & Healthcare Professionals


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

135 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Game changer for high priced routine lab work!

After my thyroidectomy in '18, I have had routine lab work for my replacement thyroid hormone. The lab work became to expensive to afford even with insurance. After finding Ulta Lab Tests, I have saved thousands of dollars a year on these unavoidable tests. I love that I can order my test and schedule it in advance. I don't have to wait long to have my blood drawn. I love the people at the patient service center I go to. I really love not having to wait for my doctor to call me with my results. I can see all of my results for every test I've had done. I can see trends immediately and if I need to share them with my doctor, I can very easily. I also appreciate that there is a brief explanation about each test and what the results are used for. With any test you buy, you can print out information telling you if you need to fast or any other preparation you need to make for it. It also tells you how long you can expect to wait for the results. I recommend Ulta labs to everyone, including doctors because it's a valuable option for those without insurance. I also like that I don't have to ask my doctor for permission to have lab work done. If I want to check on my heart or liver, I do it. If I want to check for infection or see if my electrolytes are balanced, I do it. I can order any test I want. The only limitation is money.... and if my body can actually give that much blood, lol. I also really appreciate that there is always a coupon code in my email for a percentage off the test(s). It may not seem like a lot comes off for 1 or 2 tests, but if you have a battery of tests, that coupon could be over $100 off. I love Ulta Lab Tests and I don't see myself every going back to conventional lab work through a Dr visit and insurance.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Quest…

I had a great experience with Quest labs, made my appointment online and was seen the same day, when I arrived the self-checkin machine didn't work properly but a tech got me in before my appointment time and was able to draw blood on the first try, I can sometimes be a hard stick, all in all everything went great, if I ever have to use them for a lab test that my doctor refuses to or doesn't think I need I will definitely go to them again.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Ulta Labs is amazing..

Ulta Labs is amazing. They offer the same exact tests you can buy from Quest for a much cheaper price. You can order single tests or entire panels for very fair prices. Their customer service is quick, helpful and very good at solving issues if and when they occur though very rare. Overall very happy with them. Thank you Ulta for what you do.

10 March 2026
Unprompted review
Rated 4 out of 5 stars

UltaLabs = good. Quest Diagnostics = appalling.

The UltaLabs customer experience was great. That said, their lab partner Quest is absolutely appalling. Three failed draws and the novice techs never could get it right. I called UltaLabs and they refunded me. Good on you, UltaLabs. Shame on you, Quest.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Visited Ulta Lab Test to View Blood-Sugar-Monitoring Tests

I visited Ulta Lab Test's website to view blood-sugar-monitoring tests and used the chat to ask a few questions. The feedback was quick, clear, and satisfactory. A few minutes later, after leaving their website and visiting the website of the nearest test lab, I had another question for Ulta Lab Tests: would I have to pay a blood-drawing fee at the lab (as shown on the local lab's website) or would that fee be included with the two tests I was thinking of buying from Ulta Lab Tests? The chat monitor assured me it was included in Ulta Lab Test's price. I bought the tests, went to the lab, and had the tests performed. The chat monitor was right--I didn't have to pay at the lab.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service & prices...unbelievable really!

Amazing customer service via Chat feature. Website is easy to use and understand. Prices are amazing and going to Quest was easy and affordable. I am not sure why EVERYONE doesn't use this service! I got $1800 worth of labs for $130...What am I missing?

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy to navigate the website

Easy to navigate the website. Loved that you can make your lab appointment through the ordering process. Everything was easy to understand and results came back in a day!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

I was blown away by how efficient…

I was blown away by how efficient everything was! Booked online in seconds, they called right on time, and I was in and out in five minutes after having three vials drawn. Honestly, best experience ever!

9 December 2025
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi Caitlyn,

We’re thrilled to hear that the entire process, from booking online to your quick in-and-out lab visit, exceeded your expectations. Efficiency and convenience are exactly what we strive for, so it means a lot to know we delivered a great experience for you.

We look forward to serving you again in the future :)

Rated 5 out of 5 stars

I will definitely recommend

I will definitely recommend. Easy to use. Results are super fast.

23 February 2026
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi Nicolas,

Thank you so much for the recommendation. That truly means a lot to us.

We’re glad you found the process easy to use and that your results came back quickly. Providing a simple experience with fast turnaround times is exactly what we aim for. We appreciate you taking the time to share your feedback and look forward to helping you again in the future.

Rated 4 out of 5 stars

Extremely helpful to people especially…

Extremely helpful to people especially like me. I went years without blood work and my medicine and being able to get back on track because of Ulta labs is a life saver.

10 February 2026
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi Charles,

Thank you for taking the time to share your experience.

Hearing that our service helped you get caught up on important blood work and back on your medication is incredibly meaningful. Access to testing shouldn’t be a barrier to staying healthy, and we’re glad we could play a role in helping you move forward with confidence.

We appreciate your feedback and are here whenever you need us again.

Rated 5 out of 5 stars

Quick results were needed for a lipid…

Quick results were needed for a lipid panel test, and ultalab came through. Appreciated the thorough and rapid test results!

5 February 2026
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Thank you so much for the 5-star review!

We’re thrilled to hear that we could deliver the quick turnaround you needed for your lipid panel. Providing fast, accurate, and thorough results is exactly what we strive for, and it means a lot to know we met your expectations.

We truly appreciate you choosing Ulta Lab Tests and look forward to supporting your health testing needs in the future!

— The Ulta Lab Tests Team

Rated 5 out of 5 stars

Perfect price

Collection was simple quick and painless. Price was fantastic! Complete results with helpful information within 16 hours and visible and able to share easily for over a year! This is my second experience being even more highly pleased!I strongly recommend this service to anyone over any competitor!

9 February 2026
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Thank you so much for your incredible review and for choosing us again.

We’re thrilled to hear that your experience was simple, quick, and painless, and that you found the pricing to be a great value. Providing fast turnaround times with clear, complete results that are easy to access and share anytime is exactly what we aim to deliver.

It truly means a lot that this was your second great experience and that you would recommend us over any competitor. That’s the highest compliment we can receive.

We appreciate your continued trust in Ulta Lab Tests and look forward to being here whenever you need us.

— The Ulta Lab Tests Team

Rated 4 out of 5 stars

Easy in and out with an appointment

Easy in and out with an appointment. My first blood draw (of many, many) with absolutely no bruising! Results within 2 days!

14 January 2026
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi Ron,

Thank you for taking the time to share your experience.

We’re so glad to hear your appointment was quick and efficient, and that your blood draw went smoothly with no bruising. That is always great to hear, especially if you have had many in the past.

We’re also happy your results were delivered promptly. Providing a convenient experience with reliable turnaround times is very important to us.

We appreciate you choosing Ulta Lab Tests and hope to continue earning your trust in the future.

— The Ulta Lab Tests Team

Rated 5 out of 5 stars

Great experience, quick results

Website was easy to use. Results cane quicker than expected. Customer service was fast and helpful when I needed it. Will definitely use again!

15 January 2026
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi Rachel,

Thank you for the 5-star review.

We’re so glad to hear that you found the website easy to use and that your results arrived even faster than expected. It’s also great to know our customer service team was able to assist you quickly and effectively when you needed help.

We truly appreciate your trust in Ulta Lab Tests and look forward to serving you again in the future.

— The Ulta Lab Tests Team

Rated 5 out of 5 stars

service is very fast and results are…

service is very fast and results are accurate.

16 January 2026
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hi Satish!

Thank you for your 5-star review.

We’re glad to hear that you experienced fast service and accurate results. Providing reliable testing with quick turnaround times is a top priority for us, and it’s great to know we delivered for you.

We appreciate you choosing Ulta Lab Tests and look forward to supporting your future lab testing needs.

— The Ulta Lab Tests Team

Rated 5 out of 5 stars

Easy to use

Easy to use. Fast results.

13 January 2026
Unprompted review
Ulta Lab Tests logo

Reply from Ulta Lab Tests

Hello Epiphany,

Thank you for your 5-star review.

We’re glad to hear that you found the process easy to use and that your results were delivered quickly. Making lab testing simple and efficient is exactly what we aim to do.

We appreciate you choosing Ulta Lab Tests and look forward to serving you again.

— The Ulta Lab Tests Team

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