Walk-In Lab Reviews 5,970

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its convenience and efficiency, highlighting the ease of ordering and scheduling lab work. Many appreciate the affordable pricing, often finding it more economical than traditional routes, and commend the user-friendly website for its seamless navigation and clear explanations. However, some customers reported issues with order processing, specifically regarding reorders and merged payments, leading to frustration and wasted time. A few also noted difficulties with the referral program and account management on the website, finding the process misleading or overly complicated.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the quick, professional, and... See more

Price

Customers had positive experiences with price, often finding it affordable and economical. Many reviewers... See more

Order

Clients share positive opinions on the ordering process, finding it easy and convenient. Many reviewers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of understanding... See more

Website

Reviewers highlight positive aspects of the website, noting its ease of use for finding and ordering lab... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Convenient and economical. If I use the lab associated to my Dr office I never know exactly what it will cost. They give an estimate but many times the estimate is under the actual cost because they s... See more

Company replied

Rated 5 out of 5 stars

Through the years, doctors would always tell me not to worry about something and not to bother getting tested. 3 years ago I decided to become a “citizen scientist” and started ordering my own labs. W... See more

Company replied

Rated 5 out of 5 stars

Walk-In-Lab has been a game changer for me. It is beyond convenient ordering the blood work that supports my health goals rather than relying on my doctor to order them for me. Heck, if I won't take a... See more

Company replied

Rated 5 out of 5 stars

I have used walk-in-lab to get my blood work in between my doctors appointments for 5 years now and am very happy with the process , You just simply scroll through the many different labs that are off... See more

Company replied


Company details

  1. Health & Medical

Written by the company

We offer guaranteed-lowest online pricing for direct-access lab testing services. Purchase any lab tests online or call 800-539-6119 to place an order by phone. Visit local lab near you and receive your results usually within 1-2 days. We provide the doctor's order that the lab requires. Convenient.......Affordable.....Confidential!


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great and amazing service

Great and amazing service

26 February 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Ahmad,

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts. We look forward to serving you again!

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Very efficient service

9 February 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Charmaine,

Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that you found our service efficient. Your feedback motivates us to continue providing excellent service to all our customers.

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Seamless experience

Seamless experience. I ordered and paid for the blood test online; then was guided to make an appointment with LabCorp. The price was the lowest I found. Thank you!

19 February 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi ,

Thank you for your wonderful review. We're thrilled to hear that you had a seamless experience with us and found our prices to be the lowest. Your satisfaction is our top priority, and we appreciate your support.

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Efficient and impressively competent

I am very pleased with the ease of ordering and scheduling lab tests, and then obtaining the results, which were provided quickly.
Visiting the LabCorp Patient Service Center was a pleasant experience, from the computerized kiosk sign-in process to the pleasant and well-trained staff who accommodated me before my scheduled appointment time. As a retired ER physician and medical educator, I know how to correctly draw blood and was very pleased with the technique used, which was flawless. In contrast, phlebotomy services at Munson can range from very good to unacceptable. We are fortunate to have an alternative to Munson, which isn’t interested in learning what it could do better. LabCorp’s overall process is intelligently designed and impressively implemented.

23 February 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Kevin,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our ordering and scheduling process easy, and that you received your results quickly. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

I love getting my labs through here

I love getting my labs through here. I do wish there was a referral code though…I share this information a whole lot!

19 February 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Viktoria,

Thank you so much for your wonderful feedback. We're thrilled to hear that you love using our services and appreciate you sharing your experiences. There is a referral code in your portal in the Rewards tab! https://www.walkinlab.com/loyalty-program

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Couldn't really ask for Better

Couldn't really ask for Better - a Money Saver also... did not have to get a Doctor Visit to have a Order Requested

20 February 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi,

Thank you so much for your wonderful review! We’re thrilled to hear that you found our services convenient and cost-effective. Your feedback is greatly appreciated, and we look forward to serving you again in the future!

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

I’ve used this company 3 times-great…

I’ve used this company 3 times-great service, quick turnaround time.

28 February 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a great experience with our service and appreciate your trust in us. If you ever need anything in the future, don’t hesitate to reach out.

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Good experience

Good experience. Nice to have the ability to have lab work done outside of doctors office.

28 February 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Tim ,

Thank you for sharing your positive experience with us. We're thrilled to hear that you were happy with our services. Your satisfaction is our priority, and we appreciate your support.

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

User friendly

User friendly, quickly notifies you of lab results. Great price points!

18 February 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hello!

Thank you so much for your kind words and positive feedback. We're thrilled to hear that you found our platform user-friendly and our pricing competitive. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance, feel free to reach out.

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

The location was convenient

The location was convenient. Short waiting time. Courteous staff. Painless procedure.

30 January 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Charles,

Thank you so much for your kind words! We’re thrilled to hear that you found our location convenient and that your experience was quick and painless. Your satisfaction is our priority, and we appreciate your feedback.

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

5-stars on the price

5-stars on the price, availability, and quick results. Thank you!

13 February 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hello!

Thank you so much for your wonderful review. We’re thrilled to hear that you found our prices, availability, and quick results to be satisfactory. Your feedback is greatly appreciated, and we look forward to serving you again in the future!

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Walk-In-Lab has been a game changer for me

Walk-In-Lab has been a game changer for me. It is beyond convenient ordering the blood work that supports my health goals rather than relying on my doctor to order them for me. Heck, if I won't take a pill I feel like they don't know what to do with me. I would rather modify my behavior and track my progress on my own. WIL's prices are super fair and affordable and I don't even bother submitting them to insurance due to my sky high deductibles.

9 February 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi,

Thank you so much for your wonderful feedback! We're thrilled to hear that Walk-In-Lab has made such a positive impact on your health journey. Our goal is to make health tracking convenient and accessible, and it's fantastic to know you find our services valuable. If you have any further questions or need assistance, feel free to reach out.

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

I love walk in labs

I love walk in labs. I tell everyone about it. It's easy. It's cheap. It's fast and you can pick whatever tests you want to run, no doctors orders needed. They also give range numbers for each test, so you know if you're within that range. You can google any other infor for your test results.

9 February 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Kathy,

Thank you so much for your wonderful review. We’re thrilled to hear that you find our services easy, affordable, and convenient. Your recommendation means a lot to us, and we appreciate you spreading the word about Walk-In Lab.

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Get the tests you want/need without waiting

I can never get my doctors to order tests for me..so, I just go out to walk-in labs and order what I want/need. The tests are resonably priced and results come back fast. Truely great service.

11 February 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Barbara,

Thank you so much for your positive feedback! We're thrilled to hear that you find our lab tests easy to navigate and appreciate the ordering process. Your satisfaction means a lot to us, and we look forward to continuing to serve you!

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Worked great for Quest

Worked great for Quest, for a great price. Quest also informed me that a screenshot would work as well as printing 👍 .

12 February 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Mike,

Thank you for your wonderful feedback! We’re thrilled to hear that you had a positive experience with Quest and found our services to be a great value. If you have any more questions or need assistance in the future, don’t hesitate to reach out.

Thank you,
Melinda L.
Customer Service Assistant Manager

Rated 5 out of 5 stars

Excellent place to order a lab test…

Excellent place to order a lab test through. Quick shipping of the test / processing of the order, excellent communication from customer service, fast / as described results.

4 February 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Steven,

Thank you so much for your wonderful feedback. We're thrilled to hear that you had a positive experience with ordering to receiving your results. Your kind words about our communication and processing speed truly motivate us to keep providing excellent service. We look forward to serving you again!

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Superb service once again

Superb service once again. Busy clinic but always a friendly and helpful welcome. My tests were taken quickly and on time with my appointment booking and results received next day! Excellent. Will definitely use again and highly recommend

26 January 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Deni,

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you received quick and friendly service, and that your results were delivered promptly. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Always super easy

Always super easy! Been using Walkin Lab for more than 10 years. Convenient and results come promptly within a few business days.

15 January 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Lynn,

Thank you so much for taking the time to share your wonderful experience with us. We're thrilled to hear that you’ve found our services convenient and reliable over the past 10 years. Your feedback motivates us to continue providing excellent service.

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Easy to Order

Easy to order. Had the tests I needed and turn around time was very reasonable. Results came with explanations for anything out of normal range.

30 January 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hi Crystal,

Thank you for your kind words! We're thrilled to hear that your ordering experience was easy and that you received exactly what you needed in a timely manner. We appreciate your feedback and look forward to serving you again in the future.

Thank you,
Laura C
Customer Service Specialist

Rated 5 out of 5 stars

Great service

21 January 2026
Unprompted review
Walk-In Lab logo

Reply from Walk-In Lab

Hello!

Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you received great service from us. Your feedback is greatly appreciated, and it encourages us to continue providing the best for our customers.

Thank you,
Laura C
Customer Service Specialist

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