Wain Homes Reviews 

We had both Paul and Mike who came over to sort out some painting, both fabulous! Did a great job, always professional and helpful. Also John customer service is always brilliant.

We have had a really professional , positive and friendly experience with Wain Homes.
From initially visiting site, to reserving out plot and eventually moving into our new home, it has been an enjoyable journey. At times it was frustrating and stressful, buying a house is, but The Wain Homes Team at Molbrook South Molton were always there from start to finish. Whether it was confirming stages or requiring information there would always be prompt email or phone calls, and response times from the team. From front sales staff to office staff and on site teams any worries, queries or questions were always answered and explained.
A few people we wanted to thank along our journey, Karen, and Gloria in sales office at Molbrook, both patient, professional and friendly, and always able to answer questions. Nick B at Molbrook, for always being willing to sort out any problems or address any questions regarding anything , his commitment is admirable.
Will for all his help before he moved to his new site. Joe and James new site management team, that are working so hard to address any issues and get everything on track. Sarah H for having such patience and for believing in us , and working with the team tirelessly to get us in our new home. Thank you all from Roger and Judie, it has been an incredible journey and we will continue to enjoy it.

We bought 5 years ago in Preston, the Paddocks.

The shower from the main bathroom has been leaking down into the kitchen for some time but we didn’t know.

A tile had fallen off from the shower wall in the bathroom and lots of black mould has been found behind it.

The tiles have been fitted incorrectly on normal untreated plaster board apposed to Hardiebacker/waterproof plaster board and has caused damage into my son's bedroom next to the bathroom. (The bedroom has smelt of mould for over a year, and we couldn't pin point it, although it is clearly this now-measuring 45% on an electric damp meter through the wall which is very concerning to my sons health).

There is also a massive gap from the plasterboard to the shower tray at the bottom which shouldn't be there (which the tiles just covered over).

We’ve let quite a few snags go, such as underlay to carpets just being sparsely laid in chunks with massive gaps, but the plasterboard/tile issue is really bad workmanship, causing issues to my sons health and damage into other rooms not just the bathroom.

There’s no way to check this when you move in (or within the 2 year warranty) you just have to trust the quality of the builder, which I won’t be doing ever again.

I appreciate there is only a 2 year warranty on the houses, but this poor workmanship wouldn’t come to light until after 2 years.

I requested someone from Wainhomes comes to rectify this issue asap, before it causes more damage to the house and my sons room/ health, for Wainhomes to reply ‘it’s out of warranty’.

I contacted NHBC who said they won’t cover it because it is down to poor workmanship from Wainhomes, which I can’t dispute.

Once again customer service has been great. After speaking with Deb she arranged a visit within days for a repair.
This was carried out by Mike who not only sorted the plaster issue but the shower holder as well.
Well done Wain Homes.

Excellent, prompt, response to a query relating to ceramics in a Wain home I’m buying. My seller isn’t first occupants but Jon at Wain Homes was able to locate the file and advise on original tile selection so I can replace some damages.

Keira in the office was very polite and very efficient in sorting out our snags.
Paul had a fab attitude that cannot be taught he was was polite and professional and went out of his way to help..

Christine Darnell in sales. Should get recognised for going above and beyond to help a very stressed chap who needed assistance on a mistake he made which was jeopardising the sale of his house. If she hadn’t of shown such commitment and persistence. 5 months of duress and sleepless nights would have been for nothing. Thank you

We couldn’t be happier with our new home at the Meadfields development in Banwell and the whole experience from start to finish. Caroline in particular has been absolutely incredible every step of the way – she went above and beyond to make the process as smooth and stress-free as possible, always available to help and keeping us updated throughout. Her professionalism and genuine care really made all the difference. You could genuinely tell she was just as thrilled for us as we were, which made the whole journey even more special.

The site team have also been fantastic. We’re almost three weeks in now and they’ve already been round to sort out the very minimal snags we had, which were handled quickly and efficiently. The standard of finish on our home is extremely high and we’ve been so impressed with the quality throughout, as have all of our friends and family. Now my sister is considering a plot on the same development!

On a personal note, we had just welcomed our newborn when we moved in, and thanks to Caroline and the team the process was so seamless that we managed to settle into our new home just a week after he arrived. We’re so grateful for the support and couldn’t recommend Caroline and the team highly enough.

Brought a house on the mead fields development and as a first time buyer we went into it with 0 knowledge.

From the moment of enquiry, we felt at ease and informed at every step of the way.

A big shout out to the site teams, the house is absolutely immaculate and any snags reported are sorted within a few days. Curtis and Ryan are helpful, kind and give you the time of day even though they are busy. Nothing is too much trouble for them. The site areas are always kept clean, the teams always make way for you and all of them say hello if they see you.

Caroline in sales has been so helpful, proactive and genuinely cares about us. She always has a smile on her face and is always willing to help where she can.

We went to a few builders before wain, and wain stand out by far than the rest. The quality of houses are impeccable and the staff really make the experience an enjoyable one.
Would recommend 1000%.

We have found the whole process from reserving to completion really smooth and informative with Wain Homes. The Sales team and onsite team have been really efficient in responding to any queries and we are very happy with our beautiful new home. I would highly recommend Wain Homes to family and friends and for first time new build owners, we are thrilled with our experience.

We’ve had a really positive experience from reservation right through to completion. The quality of the home is great.
A big thank you to Darron from the sales team at Horizon,who was brilliant throughout the whole process. He kept us informed every step of the way and made the entire journey smooth and great after care.

The standard of home produced has been incredible so far. We were a bit cautious about a new build from all the horror stories of the past but with the standard of home Wain Homes are producing it just made sense. Extremely energy efficient with a rating of 94 and the very nicely decorated interiors which with every other company we looked at cost a fortune it was all included in the purchase price of our home.

The aftercare has also been impeccable with our sales advisor Darron checking in making sure that everything is going smoothly and our site manager Andy being only a phone call away and always happy to help in any way he can.

All in all i would 100% recommend not only Wain Homes but the Horizon site itself.

I can hand on heart say that the team at Kingsley Manor have been exceptional. From first meeting Ashley in the sales team, and listening to his advice when it came to being a first time buyer, to exchange and after care, I have only had the highest praise for the team.

Special mention to Chris and his post-sale care, sorting out the few snags I had quickly and thoroughly, going above and beyond what was expected to make sure everything has been left perfect for my family and I - including rectifying a design flaw I didn’t like within the house!

Lovely, friendly site - I love that the entire building team still stops to say hello, despite having moved in 3 months ago. Can’t recommend it enough. Thank you!

Inconsiderate housebuilders. Their customer service team need training. Rude and uncaring.

Excellent customer service by Ciara in the Customer Care team who has been arranging for the snagging issues in my new home to be fixed.

Mike and Paul have visited our house on a couple of occasions and the care they have for their work is great. They always go beyond the call of duty and most of all do their job with a smile on their face. They are the team you want being the face of wain homes.

From initial discussions of buying my property to move in day, the service was exceptional! Ashley helped me with everything as I was new to this process on my own. He was down to earth and very approachable, made the house move much easier knowing I had someone to contact for any issues I had! High recommend!

Made an appointment to meet with Viv at the Dursley office. From the very start, Viv was professional and sent us all the relevant home details. Called us on the day of the visit to advise on where to park. Viv is down to earth and so personable and has so much experience and knowledge of the area and about homes in general. Will always return calls and is such an asset to the company. With other house builders we have not experienced the same, and with such a great welcome and a lovely experience, Viv needs to be recognised for such great customer service and care 🫶🏻🥰😍😘🥳👏 Thanks Viv - we will be back very soon! xxx

Ashley and the team at kingsley manor have been excellent. Nothing too much trouble. Ashley helped us all the way through our buying process. Danny has been there for any issues we had with house. Can not fault any of them great customer service.

My experience buying a Wain Homes house on Kingsley Manor has been exceptional from start to finish. I am a first time buyer and I was supported from start to finish by Ashley. He was a huge contributing factor into why I fell in love with the plot. His bubbly bright personality charmed me and my family to want to look round and he was an unbelievably great point of contact during the sale of my house. I was very much a novice to the house buying process, making it as easy as possible by chasing solicitors for me to aid in speeding up the process. He has also continued to be a kind face since I have moved in. He is a real credit to your organisation! I had several snags with my house which were reported to the site managers Dan and Chris, both of them were so accommodating to the fact I worked from home. They organised for my snags to be resolved seamlessly to remove me having to be so involved on top of my busy work schedule. Both have been so willing to get things sorted with no push back or complaints and all my snags have been completed within a very reasonable time frame to suit my work schedule. They have even arranged for things to be done when I have been working away from home etc to make my life easier. Again, fantastic members of staff which have all contributed to my positive experience buying a Wain Homes house. I would 100% buy another Wain Homes house, the specifications on my home are outstanding. I did not get ripped off for any crazy extras which is a common thing you hear with many new build builder. My house came at a fantastic specifications which was included in the asking price with grass for my garden, oak doors as standards, carpets etc. I am so unbelievably happy here.