Used to be good. Wagepoint 1.0 was straight forward and simple to use. Never had issues and always received support in a timely manner. I've since shifted to Wagepoint 2.0 for one of my companies. Al... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I am writing to express my extreme frustration regarding the ongoing technical issues I have encountered since onboarding with Wagepoint. While the initial setup process was relatively straightf... See more
I've used Wagepoint for 10 years. It's always been bad and it's getting worse. The just migrated from time-based MFA to SMS, a regression. They "upgraded" from v1 to v2, but every staff member comp... See more
Company replied
I have been using Wagepoint for ten years or so and originally they were great. A relentless downgrading of service has now reached email contact only. In "upgrading" us to Wagepoint2 they cancelled... See more
Company replied
Company details
Written by the company
Simple payroll software built just for small businesses and backed by the world's friendliest team. Wagepoint is simple cloud-based payroll software built just for small businesses of all industries and the accounting and bookkeeping partners who support them. Backed by the world’s friendliest team, Wagepoint is always supportive, never stuffy and refreshingly human. We make payroll magic happen for more than 30,000 small businesses, accountants and bookkeepers across Canada.
Contact info
PO Box 163, 190 – 108 Shawville Place SE, T2Y 0V2, Calgary, Canada
- 1-888-958-3724
- sales@wagepoint.com
- wagepoint.com
2.0
Poor
303 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 month
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Reply from Wagepoint
Thank you so much for the review, Alex. We are very happy to hear that payroll has been made easy for you :)
Wagepoint always answers my questions…
Wagepoint always answers my questions quickly and sends me directions via email to followup.
10 March 2022
Reply from Wagepoint
And we will continue to answer any questions you may have, Cindy! no matter how complex they may be (Hopefully not that complex though). From the worlds friendliest payroll team, thank you for your review.
Wagepoint is a great payroll service!
Wagepoint is a great payroll service; easy to use interface and exceptional support! Highly recommend!
10 March 2022
Reply from Wagepoint
We are so happy to hear that your payroll experience has been made easier, after all that's how it should be! Thank you so much for the review.
Good Service
10 March 2022
Reply from Wagepoint
Thank very much for the kind words! Have a great day :)
Reply from Wagepoint
Say it louder for the people in the back! We really do appreciate both your review and your support, thank you.
Your a payroll company and should stand…
Your a payroll company and should stand behind your decisions or actions regarding wage subsidies and handle the representations or have someone to explain where CRA is coming from and why the client still has to pay. We use the company to have completely accurate service on time and to save penalties and wasted time on CRA representations.
10 March 2022
Reply from Wagepoint
Thank you very much for taking the time out your day to write a review. We truly do value and appreciate any and all feedback from our customers. It looks like you spoke to one of our product experts who was able to walk you through the process. I would be happy to take this offline and jump on a call if you would like to discuss your experience and see if there are areas we can look to improve on!
Excellent service till date
Excellent service till date. No complaint so far. Hopefully, the same service will continue in the future.
10 March 2022
Reply from Wagepoint
I am very confident you will continue to receive the same excellent service that you have received already!! Thank you very much for the review.
I must say Wagepoint quick responses…
I must say Wagepoint quick responses does show that WP Customers Service and others really care and take the customer request serious and consider it important.
10 March 2022
Reply from Wagepoint
Evelyn, this is music to our ears!!!!! We are so glad that you feel you are receiving the support you not only need but deserve :) Thank you very much for your review.
Usually the service is quick efficient
Usually the service is quick efficient, impeccable. Recently we had. Payroll issue and we submitted a question online but did not get an answer as there seemed to be a glitch in the website. Otherwise we are very happy with the service and support and reminders. We switched from ADP and what a word of difference!
10 March 2022
Reply from Wagepoint
We're extremely sorry that you experienced this issue when submitting your question! This is great feedback for us, it helps us continue to improve our service so thank you very much for your review. We are also very very happy that you made the switch and that you feel your payroll experience has been made better :)
Reply from Wagepoint
And we are very very happy to have you as a customer :) Thank you for the review.
Very easy program to use
Very easy program to use, love that doing payroll takes barely any time. Also love how it remits all the taxes ei and wsib premiums for me automatically. Have and will continue to recommend.
10 March 2022
Reply from Wagepoint
This is exactly why we do what we do. Payroll should always be a simple process and I am glad that's what it has been for you Phil! Thank you very much for you review :)
Reply from Wagepoint
We are so glad to hear that your experience with Wagepoint has been nothing but great. I hope this continues for many more years :) Thank you so much for the review.
Decent value for the money
Decent value for the money! Some frustration over obtaining live assistance when in the middle of an issue. Errors few and far between, but they happen.
9 March 2022
Reply from Wagepoint
Thank you very much for your review! Customer feedback is of the upmost importance to us as it enables us to understand where we need to improve. It's clear that we have missed the mark on this occasion and we will work hard to provide a better service.
excellent service and customer support
excellent service and customer support. very user friendly!
9 March 2022
Reply from Wagepoint
We are thrilled to hear that the service you have been receiving from both the product and our support team has been nothing but excellent! Thank you so much for the review.
We needed a new reliable yet…
We needed a new reliable yet comprehensive payroll solution for our clients, as there were programming issues with the software we were using. I looked into a few programs, and Wagepoint stood out because it's highly rated and well spoken of. It has not disappointed! It's been easy to setup and learn, and the support - which is so important - has been really, really good!
9 March 2022
Reply from Wagepoint
Sheila, I am dancing in my seat right now after reading this review! Hearing that Wagepoint has provided your clients with nothing but top notch service is exactly what we want!! Thank you so much for this review.
Overall
Overall, it's a great service and helps make our payroll a seamless process. The only feature that we would like to see is more information on how taxes may affect payroll before going through the process of actually running payroll.
Otherwise, we love Wagepoint and feel very taken care of them.
9 March 2022
Reply from Wagepoint
We are extremely happy to hear that Wagepoint has made your payroll experience a seamless one!! We are also very appreciative of your feedback, as it enables us to see how we can continue to improve :)
Reply from Wagepoint
I do love our customer support team because they are amazing but hopefully you wont be needing them anytime soon :) Thank you very much for the review Andrew!
Support has been quite responsive
Support has been quite responsive, which is great. I have found it a bit cryptic, and not working to understand the real question.
9 March 2022
Reply from Wagepoint
Thank you for taking the time to write a review, Dave. We care about your feedback and truly value your insights about how we can do better. This will be put in front of the right for future reference!!
I would give a 5star BUT if I have a…
I would give a 5star BUT if I have a problem on the day that I am doing payroll, I have no way of contacting and talking to someone right away to resolve the problem. Some times you can't wait a day or so because you will not be able to have payroll in on time.
9 March 2022
Reply from Wagepoint
Thank you so much for your review. Making sure that our customers feel they have the support available is extremely important to us and it's clear that we missed the mark on this occasion. We really do value your feedback and we will continue to work on improving to make sure we provide our customers with the best possible service!!
Overall really good
Overall really good. Some minor hiccups with QuickBooks Online integrations from time-to-time, but they usually get solved pretty quickly.
9 March 2022
Reply from Wagepoint
Thank you very much for your feedback, we are glad you are finding that Wagepoint is helping with your payroll needs!
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