Wagepoint Reviews 

Wagepoint is a fabulous program. The tech team seems really innovative in terms of how they quickly solve problems and develop solutions. I really, really miss calling and being able to speak to a person immediately. I've worked with Wagepoint since October 2019 and I believe they changed to a phone tree/answering system about 2 years ago. At several point, I've voiced my concerns about the phone tree/answering system and how it doesn't work well for a PT staffer like myself. I hate having to go through a phone tree, enter a bunch of information through the keypad, then only to be asked a series of the same questions by the answering service and only then have an email ticket created with my issue in a generalized way. Once, I was told Wagepoint was going to go back to having its team members answering the phone directly again. I strongly urge you to at least streamline the phone tree/answering system if you must continue to use it. It's clunky and unpleasant to use. I will say that Wagepoint is pretty quick about answering questions and the information that the team has is of the highest quality, unlike other softwares I use where i chat in to support and the team never understands the issues I am experiencing or how to solve them.

Amazing customer service! And had made payroll a breeze, it takes me about two min and everything is done!

Excellent product and amazing service. Always quick to respond

Reports are very weak. You can't combine pay periods into one report without a lot of manipulation which leaves a lot of room for errors. Standard reports for BC are not available, WSBC and EHT.
The report to preview payroll before it's submitted to check for errors is useless.

The response from Wagepoint is excellent when it comes to support.

The answer my question the next day. Very easy to understand the steps.

Thanks for be there to help.:)

Wagepoint has been basically a solid payroll partner. There have been a couple of hiccups, though, that are troublesome.

First off the Temporary Wage Subsidy was originally calculated correctly until fully used, then some adjustment later in the year confused things, and never did get properly sorted out.

Second, there is supposed to be a seamless link from Collage (our HRIS) and Wagepoint, but it feels awfully "manual in the back end" in its implementation. Changes made in Collage are fairly commonly missed when the payroll comes around, and our staff need to be diligent in their review process each period to spot missing changes. This puts more pressure on my staff than I would expect is necessary.

Finally, the integration with Xero is not particularly well-documented, nor does it work flawlessly (although the flaws are predictable and work-around-able). I did end up having to redo a bunch of vacation calculations because I did not understand how it was handling vacation reporting during setup, but it's now working.

On the plus side, staff are always friendly and helpful, which is certainly appreciated. Pricing is reasonable, and we've never missed a payroll, which is the most important thing.

Great. Simple and easy!

Very responsive with any issues or problems! Easy to use and effective!

Wonderful customer service and user-friendly website. Our experience as a new corporation has been great with Wagepoint. Thank you.

Wagepoint makes Payroll simple
I can not say enough good about Wagepoint. It saves me hours every payroll, it is incredibly simple to use and the support is amazing.

I've been a Wagepoint customer for four years and I've found the product to be exactly what I need as a small business. When I've had questions, I've received excellent customer service. Thank you!

Reliable and affordable payroll software.
I am a professional accountant and have been recommending Wagepoint to clients for several years now. It does everything the larger and better known payroll providers do, but at a more affordable price for smaller enterprises.
I found customer support to be reliable. I usually correspond with them via email and they respond within 24 hours.

Great costumer services and very user friendly aplication.

Wagepoint,
I am totally happy with the level of service that I receive from Wagepoint.
Response time to my requests for support, seems to be best when I send an email directly to support. The phone message request for service, is poor.
When we do connect, all issues are resolved with a written response, that is supported with a sequenced explanation. To keep this customer extremely happy, please do not ask me in the future, to write a written review of your services.
A few multiple choice questions would be fine.
Keep up the good work
Joe

Extremely glad that I decided to give Wagepoint a chance in helping with my companies payroll!

The fact that it submits ROE and T4’s is an added bonus!