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waEV-chargeReviews 

1,392
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professionalism and helpfulness of the staff, who provide clear explanations and efficient work. Many reviewers commend the outstanding customer service, noting quick responses, expert advice, and a supportive approach that often goes above and beyond expectations. The product itself is frequently described as reliable and easy to use, with installations being swift, tidy, and carried out by knowledgeable engineers. However, some customers also noted issues with installation scheduling and communication, experiencing delays or needing to chase the company for resolutions. A few other people also felt that the product was unreliable and expressed dissatisfaction with the lack of engineer call-outs for problems.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent customer service, efficient... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be exceptionally positive, with many reviewers highlighting the... See more

Product

People report positive experiences with the product, often praising its design, price, and overall... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and clarity of the entire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mohsin returned all calls when he said he would and sent promptly, clear instructions by email. It was a pleasure dealing with Mohsin who provided instructions that solved the issue and he followed up... See more

Company replied

Rated 5 out of 5 stars

From the first contact with the company I felt a valued customer, really friendly helpful staff who explained everything to me and the timelines on how things would be done. The two guys who did the... See more

Company replied

Rated 5 out of 5 stars

I was almost in despair when my Charger broke down and was replaced. Mohsin Raza virtually attended to me and saw to it that my Charger was back online after numerous attempts to get the old charg... See more

Company replied

Rated 5 out of 5 stars

Amazing company. Been with them nearly 3 years and when I have been in need of support, they have been super responsive and resolved the matter beyond my expectation. Can't rate you guys highly enough... See more

Company replied


Company details

  1. Electric Vehicle Charging Station
  2. Electrical Equipment Supplier
  3. Electronics Company
  4. Electronics Manufacturer
  5. Energy Equipment and Solutions
  6. Green Energy Supplier

Written by the company

waEV-charge was born in early 2022 with a mission creating future proofed, EV chargers designed for house builders, developers, landlords, and homeowners. Our range of EV chargers can be easily upgraded with future EV technology and with minimal further investment making them ideal for the ever-evolving EV industry. waEV-charge, the next generation of electric vehicle (EV) chargers designed for house builders, developers, landlords, and homeowners, has partnered with EV software specialist, ev.energy, to enable building managers and EV drivers to share smart-charging chargers across multiple tenants, and get reimbursed for costs. The collaboration means commercial property developers and homeowners will have access to fast, cost-effective, greener smart charging technology, while helping to open a network of rentable chargers across the UK, accelerating our transition to EV adoption. waEV-charge’s customers will benefit from being able to recharge on any charger in their shared residential car park, as well as ev.energy’s ‘smart charging’ product feature, which automatically optimises a car’s charging schedule according to when there is low energy demand on the grid, and when energy is cheapest and greenest. Through the ev.energy app, consumers can keep track every charging sessions energy and carbon usage, claim cash rewards from their charging, and even connect to their home solar power for a zero-carbon charge. The average EV driver can save £600 on their energy bills.

waEV-charge EV Smart Chargers

Installed in 7 days...

Request a quote now and have your charger installed in 7 days: https://www.waevcharge.co.uk/quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,392)

407 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick response to an issue.

Very quick response to an issue I had, help and support was instant via WhatsApp with my issue resolved within minutes.
Great service 👍

30 April 2026
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Reply from waEV-charge

Thank you Gary, we really appreciate your feedback & review.

Rated 5 out of 5 stars

WaEV charger fitting

Quick, excellently fitted and everything done exactly as they said it would be. Great service. Thank you.

30 April 2026
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Reply from waEV-charge

Thank you Robert, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Excellent support and quick issue resolution

I don’t often leave reviews on Trustpilot, but I felt this one was worth it.

The main reason is the level of support I received via WhatsApp, which was genuinely excellent. The installation itself went smoothly overall, although there was a small issue with the CT clamp and some audible noise. That said, the response from the company was immediate both times I reached out, and they had someone back out within the hour to fix to immediately rectify it, which was really impressive.

The price was also very competitive, and I was able to take advantage of a small promotional discount on the unit, which was a nice bonus.

Overall, I’m really happy with the service and would definitely recommend them.

29 April 2026
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Reply from waEV-charge

Thank you Owen, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Good and prompt service

Good and prompt service. Good app, good looking unit. Looking forward to using it

22 April 2026
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Reply from waEV-charge

Thank you Richard, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Hassle free

Hassle free, good communication, nice product, excellent fitters.

22 April 2026
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Reply from waEV-charge

Thank you Jim, we really appreciate your feedback & review.

Rated 5 out of 5 stars

It's really convenient to have this…

It's really convenient to have this charge always on hand. Great quallity for the price. Special thanks for the support - you're all so friendly.

8 April 2026
Unprompted review
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Reply from waEV-charge

Thank you Scott, we really appreciate your feedback & review.

Rated 5 out of 5 stars

waEV-charge were an absolute pleasure…

waEV-charge were an absolute pleasure to deal with. They were so incredibly helpful,nothing was too much trouble,any questions were only a quick phone call away. Definitely highly recommended. A company with a real customer service ethic.

20 April 2026
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Reply from waEV-charge

Thank you Jayne, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Fantastic customer service from Moss

Fantastic customer service from Moss. It’s been a pleasure dealing with him over the phone and video chat. Very informative of the process.

20 April 2026
Unprompted review
waEV-charge logo

Reply from waEV-charge

Thank you Jessica, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Highly recommend WaEV

WaEV where the only company that would come out and do a survey before I paid and had the job done. There would have been no way I could have taken pictures or videos of the what actually needed doing.

The electrician was amazing, came on his own and just got on with it. This was definitely a two man job. The poor guy was at my house from 8.30am until 4pm. It was a big job.

I highly recommend WaEv though. Everyone else wants you to pay for it first, then send pictures and videos. Which is ok if the circuit box is closed to where you having it installed.

Thank you WaEv and the electrician who did the installation.

17 April 2026
Unprompted review
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Reply from waEV-charge

Thank you David, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Easy and clear to order

Easy and clear to order. Very easy to understand and conduct your own survey from your phone. Fast install and a good quality product. Superb customer service. Many thanks!

18 April 2026
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Reply from waEV-charge

Thank you Zak, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Perfect service

Everything perfect
Thanks for Everything
Lovs my new charger

16 April 2026
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Reply from waEV-charge

Thank you Vasco, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Customer service is impeccable

Customer service is impeccable
Replied straight away and problem was solved
Would recommend to everyone

16 April 2026
Unprompted review
waEV-charge logo

Reply from waEV-charge

Thank you, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Excellent job.

Having a car charger fitted by Stephen, who did a great job communicated excellently from start to finish. Great customer service. Would definitely recommend.

14 April 2026
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Reply from waEV-charge

Thank you Ben, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Installation was super fast

Installation was super fast
Support is via WhatsApp and always sorted any issues promptly
App or smart card activation is nice

10 April 2026
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Reply from waEV-charge

Thank you, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Efficient and friendly

The whole process from start to finish was complete in 8 days and that was with an Easter weekend in the middle!, Great service, and Jack who did the installation was friendly and efficient. Would highly recommend.

8 April 2026
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Reply from waEV-charge

Thank you Barry, we really appreciate your feedback & review.

Rated 5 out of 5 stars

broadband change caused non electric

A recent broadband change caused some confusion with our equipment, so I contacted support via WhatsApp on Easter Sunday morning. I genuinely didn’t expect a response, but one came through almost immediately.

The issue itself wasn’t complicated, but the service was outstanding. The problem was identified straight away, we were asked to give the operator a moment, and it was resolved quickly and without any fuss.

Fast, responsive, and genuinely professional — especially impressive given it was a bank holiday. Excellent service and I wouldn’t hesitate to recommend them.

5 April 2026
Unprompted review
waEV-charge logo

Reply from waEV-charge

Thank you Andrew, we really appreciate your feedback & review.

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