ive just switched from EE with a constant full 5G signal indoors and out, and with these clowns i get between 1 and 2 bar signal. Never once getting 5G. voxi and vodafone are supposed to have very go... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No real issues with the coverage and service and it's cheap for what you get. Just really disappointed that there's still no included or decent prced international data plans. I have to buy e-sims eve... See more
Company replied
Urmi was a very helpful web chat agent, addressed my issues quickly. The reason for 4 stars is that the issue is a recurring one - you cannot remove a payment method from you account on VOXI's websi... See more
Company replied
Make sure you ask to speak to someone on chat. Excellent service migrating to another provider - they easily guided me to set-up an ESIM so minimising trying to find that fiddly IPhone tool to add a... See more
Company replied
Company details
About VOXI Mobile
Written by the company
The mobile network with Unlimited Social Media. Stay in touch wherever you are with our 30-day rolling SIM only deals.
Use your favourite social apps as much as you like, without eating into your data.
See all our plans and order your free SIM below:
Shop Now
Best SIM Only Deals
Best Mobile Phone Deals
Get up to £20
Help
Refer. Reward. Repeat.
Written by the company
- Invite your mates to VOXI Mobile and each get up to £20 in Gift Cards
- Every time you refer a friend, you’ll each pocket up to £20 in Gift Cards. Just make sure you both stick around for at least 2 months. Choose from Amazon, PayPal, or Just Eat. The best part? The more mates your refer, the more Gift Cards you earn. Win-win! See www.voxi.co.uk/friends for details.
Contact info
United Kingdom
- voxi.co.uk
3.2
Average
24K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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No app for managing my account and…
No app for managing my account and unable to log in to the voxi Web page to frequently, it's very frustrating I'm considering leaving voxi and returning to giffgaff
11 April 2026
Unprompted review
Reply from VOXI Mobile
Hi Andrew,
I’m really sorry to hear you’ve been having such a hard time managing your account, I can imagine how frustrating it must be when you can’t access your app or log in to the website reliably. That’s definitely not the experience we want for you.
I’d love to help get this sorted, so you can manage your plan easily again. When you get a moment, please drop us a message with your details, and we’ll check what’s causing the login issues and guide you through the fix step by step.
You can chat with our LiveChat Advisors - vodafone.uk/2LCJiTm or call us on 191 from your Vodafone mobile or 0333 304 0191 from any other phone. You can also chat to my team on Facebook at vodafone.uk/3z6YVNH or via Insta at https://ig.me/m/voximobile
Thanks,
Vodafone Social Media Team
Ashwin was great help
Ashwin was great help, fast and efficient atgetting the problem sorted.
10 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Daemoh,
Thanks for the lovely review and fantastic support for Ashwin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Frustrating experience
An awful, frustrating experience with this company.
I bought a 15 day global roaming sim of which I used up the data in 5 days.
When I tried to buy more data the app was renovating for 2 nights so I had no access to data in Thailand for that time.
When I finally got through to a chat I asked if I could just buy some data instead but apparently you have to delete and re-buy the whole £26 pack again which was almost not worth it for me but I decided to go through with it.
The operator told me to delete the package and then buy a new one which I did. Now today I had no data and was wondering why it hadn’t activated yet, so I checked my bank account to confirm I bought it and it does say I got charged.
But when I go on my Voxi account there is not a package. Asked the chat what is going on and they said that I deleted my package right after I bought it. Which I did not. Would be a ridiculous thing to do, the app has always been glitchy I wouldn’t be surprised if it deleted both my packages when I just tried to delete the previous. Explaining this to the operator they said they couldn’t help me at all even though I confirmed I never deleted the new package and I never used a drop of it. When I tried to dispute this the app crashed. Tried to get on the chat again 3 times and it’s crashed every time.
I’ve taken screenshots of the chat and will be trying to get a chargeback from my bank. Unfortunately will be switching to a different provider when I get back to the UK.
9 April 2026
Unprompted review
Reply from VOXI Mobile
Hello Kharitha,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details, so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Great service received!
I was assisted by Abhay to understand how the European Pass worked. He answered my questions in a way that was very easy to understand and I ended the short chat fully informed.
Thanks Abhay! 👍
9 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Steve,
Thanks for the lovely review and fantastic support for Abhay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Poor communication
Poor communication: still have not received a SIM card after 6 weeks. Multiple times tried communicating with the company Voxi over chats and calls, but getting frustrated with the methods used to communicate across multiple chats, not letting me talk to an agent.
2 April 2026
Unprompted review
Reply from VOXI Mobile
Hello Matthew,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details, so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Terrible signal they say they are…
Terrible signal they say they are working on masts and thats going to take 18months which is a disgusting amount of time shows good speeds 4G and 5G but in EN13PN and EN3 and Aberdeen and harlow the signal is terrible one bar if you are lucky other day I had an E instead of 4 or 5 G so no Internet I also wasn't able to make calls it said restricted uve complained to be told bear with us what for a year and a half 😉
4 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Michael,
I’m really sorry to hear that you’ve been experiencing such poor mobile signal in the EN1 3PN, EN3, Aberdeen and Harlow areas. I completely appreciate how frustrating it must be, especially when you’re seeing only one bar, dropping to ‘E’, or even being unable to make calls.
The Mobile Networks team are correct that the work taking place on local masts can temporarily affect coverage, and some upgrades do take time to complete. Although 18 months sounds like a long period, large‑scale improvements such as replacing equipment, increasing capacity, and aligning with local planning permissions can sometimes extend these timelines. I understand this doesn’t make the day‑to‑day experience any easier, especially when the service had been performing better previously.
If the issue continues or worsens in any of the affected areas, please reach out to the Mobile Networks team by calling 0333 304 0191 or by speaking to an adviser via LiveChat here: vodafone.uk/2LCJiTm
If you’d like this to be raised as an official complaint, and you’ve already spoken with the Networks Team but haven’t received the resolution you were hoping for, please come chat with my team on Facebook at vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey Ying,
I’m really sorry to hear that you’ve had such an awful experience with VOXI — I completely understand how frustrating that must feel.
If you haven’t already spoken with the VOXI support team, please do reach out to them through your account or via LiveChat so they can look into this for you.
If you’ve already been in touch and haven’t received the resolution you were hoping for, and you’d like this to be raised as an official complaint, my team can help. Please send us a message on Facebook at vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Absolutely fantastic
Absolutely fantastic, great deals, great customer service, always have a good reception, in my opinion, the best value for money Mobile provider, Brian Pearson.
8 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Brian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jagannath is an amazing professional
Jagannath is an amazing professional, he helped me so fast and is very polite!
8 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Anna,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Gautam resolved my issue with…
Gautam resolved my issue with perseverance and patience
Thank you
8 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Eileen,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
No Customer Service
This company does not believe in customer service. Every email is from a noreply address and they don't provide contact except for online chat which is like pulling teeth. I recommend you use any other service than this one.
7 April 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
We apologise for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
If you still need any help with this or would like us to look into anything further, please chat with us on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Super easy and helpful
Very helpful. Made a mistake on my login email and they sorted it fast and easily. Easy to get through to a human on the live chat. Smoothest customer service I’ve had for a long time.
7 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Jack,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Pointless offeres,which probably seem…
Pointless offeres,which probably seem to have a few of and then goes out of stock until the offer finishes.
Misleading to get you go on the website.
Pixel 10a offer been out of stock for ages,but i dare bet after the offer has ended it will be back in stock again
7 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Dave,
We’re sorry to hear about your experience and understand how frustrating this must feel. We appreciate you bringing this to our attention, as feedback like this is important. We’ll make sure it’s shared with the relevant teams for review.
If you’d like us to check availability or explore alternative options for you, please reach back out to the relevant team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the relevant teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
I was sold an eSIM plan advertised as…
I was sold an eSIM plan advertised as having uncapped speeds via live chat, but after purchasing I discovered it is actually capped at 100 Mbps.
This is clearly not as described and I only agreed based on incorrect information provided by the agent.
Customer service offered a small £10 credit, which does not fairly reflect the issue.
I would advise others to double check plan details before purchasing.
7 April 2026
Unprompted review
Reply from VOXI Mobile
Hello Finnley,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Love it can’t get any better!
7 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Stephen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Referral Reward, Lack of English and Support from Voxi
I had one of the most frustrating customer service experiences I’ve ever dealt with.
All I wanted was help receiving my £20 referral reward. When I selected PayPal, the system automatically used the email linked to my Voxi account, but that PayPal account has been permanently deactivated and I cannot access it.
I contacted PayPal and they confirmed the payment would fail and be returned to Voxi. Simple situation, right? You would expect Voxi to then reissue the reward using an alternative method.
Instead, I was repeatedly told “there is nothing we can do” with no explanation of what happens next, no process, and no solution. I was just sent back and forth between Voxi and PayPal, both blaming each other.
It honestly felt like I was speaking to people whose English is not their first language, because my questions were not being understood or properly answered. I kept asking a very clear question: what happens when the payment fails and is returned to Voxi? No one could give me a straight answer.
Customer service like this is incredibly frustrating. It shouldn’t be this difficult to resolve such a simple issue. I’m still left without my referral money and without any clarity on how this will be resolved.
Really disappointing experience. They also dont have a complaints team, which is the best thing!
6 April 2026
Unprompted review
Reply from VOXI Mobile
Hello Gabziiee,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our Live Chat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
My son referred me to Voxi and was…
My son referred me to Voxi and was supposed to get vouchers and we were supposed to get £20 each. I got my new sim, but unfortunately the sim did not work. I transport special needs children to school and need constantly to contact parents, but my phone didn't work for a whole month. They sent me another sim, but cancelled my account. The referral was not transferred to new account. They did not send vouchers for my son or myself for referring me. They are using the fact that THEY cancelled my account as an excuse not to give us vouchers. There sim didn't work for a month. I will not be recommending my husband, (as we were going to swap him over) and i would not recommend anyone else. They take ages over chats to sort problems out. I am disgusted.
The reply to this is that they want to do everything to help, please contact the customer help line, but I did, and they said "no".
6 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Anne,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
A very good specialist!!!!
A very good specialist who helped resolve the problem related to the phone update. They conducted the conversation constructively and did everything to ensure that the client was extremely satisfied with the specialist's work.
5 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Anatoliy,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kulsum was absolutely brilliant in…
Kulsum was absolutely brilliant in supporting me with an issue on my account. Thank you very much!
5 April 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
Thanks for the lovely review and fantastic support for Kulsum.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dare to get your comparison - with Agent Bhavna L.
A sincere sorry if my title offends you. To those who are here whether out of curiosity or a critical eye...I wrote this title on purpose. Yes, it’s a challenge. Not to offend, but to dare to compare. Here is a long story told short (Happy? :P).
Switching services is supposed to be exciting, full of new possibilities. But let’s be honest: the procedural nightmares from the previous provider you’re trying to leave can haunt you even in broad daylight. I was just another client looking for a fresh start, and a new brightening eyes cream, budget control and clear limits are what we all pay for. But even when you try to leave gracefully, big organizations often have a "smarter" enforcement process that overrides every your plans, even with the PAC rules watching your back.
While feeling helpless and stressed in this corporate maze, I met Bhavna.
Instead of standing there with too much sympathy or bad-mouthing the previous service like a scripted AI, Bhavna put real effort into a strategy within her power in the actual situation we are dealing. Instead of sending overwhelming, "sweet" messages that leave you feeling pale and no points at all, she actively navigated the complex web of T&Cs and more T&Cs for me to find what is true offer could be benefit on my side.
What I "dare to compare" is this: spending much less time on endless CX steps but feeling comfortable. Fewer long conversations ending in "Unfortunately," and finally feeling like someone is actually working on my case.
Just that?! Maybe you got a "nicer" result on your case, or maybe you’re laughing at my message. But in an era where "Customer Experience" has harmonized with hollow coating, I got a real human customer service with Bhavna.
2 April 2026
Unprompted review
Reply from VOXI Mobile
Hello there,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - http://www.voxi.co.uk/contact-us.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
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