ive just switched from EE with a constant full 5G signal indoors and out, and with these clowns i get between 1 and 2 bar signal. Never once getting 5G. voxi and vodafone are supposed to have very go... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No real issues with the coverage and service and it's cheap for what you get. Just really disappointed that there's still no included or decent prced international data plans. I have to buy e-sims eve... See more
Company replied
Urmi was a very helpful web chat agent, addressed my issues quickly. The reason for 4 stars is that the issue is a recurring one - you cannot remove a payment method from you account on VOXI's websi... See more
Company replied
My customer service assistant Gautam spent 1 hour with me over chat patiently helping me set up my eSIM. He eventually figured out where I was going wrong. I am incredibly grateful! Give him a raise!
Company replied
Company details
About VOXI Mobile
Written by the company
The mobile network with Unlimited Social Media. Stay in touch wherever you are with our 30-day rolling SIM only deals.
Use your favourite social apps as much as you like, without eating into your data.
See all our plans and order your free SIM below:
Shop Now
Best SIM Only Deals
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Get up to £20
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Refer. Reward. Repeat.
Written by the company
- Invite your mates to VOXI Mobile and each get up to £20 in Gift Cards
- Every time you refer a friend, you’ll each pocket up to £20 in Gift Cards. Just make sure you both stick around for at least 2 months. Choose from Amazon, PayPal, or Just Eat. The best part? The more mates your refer, the more Gift Cards you earn. Win-win! See www.voxi.co.uk/friends for details.
Contact info
United Kingdom
- voxi.co.uk
3.2
Average
24K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I ordered a refurbished phone from…
I ordered a refurbished phone from voxi, it arrived and it’s faulty! Was told it was a *like new iPhone * doesn’t turn on properly just flashes the apple logo and turns off again. Contacted the customer service live chat, poor service just told me to send the phone back, there won’t be a replacement or any compensation for the massive inconvenience.
21 April 2026
Unprompted review
Reply from VOXI Mobile
Hi Jonathan,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
Just get yourself a VOXI card
Just get yourself a VOXI card, pay for a monthly tariff, and go abroad that’s when the problems start. Data simply doesn’t work outside the UK unless you buy a roaming booster. To buy that booster or even top up, you need internet access… which you don’t have. So you’re effectively locked out with no practical way to fix it.
I also noticed that after trying to leave, I was charged again for the next month the very next day. I didn’t remove the payment method in time, so I lost the money anyway. Cancelling is unnecessarily difficult and not clearly explained.
What makes it worse is the communication. On the same day, I received an email saying:
“Hello,
We’ve now opted you out of your VOXI plan but you can still use any extras you’ve paid for until they end.”
This is contradictory. You’re told you’re no longer on a plan, but at the same time that you can still use what you paid for. In practice, if services aren’t working properly, that “access” is meaningless.
From what I’ve seen, this isn’t an isolated issue. Many people report poor or very slow customer support, accounts getting restricted without clear explanation, and basic actions like topping up or managing the account not working when needed. The whole system feels overly dependent on having active data, which defeats the purpose when you’re already stuck without it.
Most people don’t care because it’s only £10-£12/month until they’re abroad and suddenly have no data. That’s when it becomes a real problem: you can’t book a taxi, check directions, or even arrange transport to the airport. At that point it’s not just inconvenient, it’s a serious failure.
Overall, it looks simple on the surface, but in practice it’s unreliable and frustrating especially if you travel or need quick, dependable service.
21 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Katy,
I apologize for the issues you've been experiencing with team. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
Thanks again,
Vodafone Social Media Team
I’ve contacted Voxi by messaging back…
I’ve contacted Voxi by messaging back and forth. All issues are always solved and the team is very helpful. Always stress free interactions.
21 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Riff,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Signed up for a 30day esim as I only…
Signed up for a 30day esim as I only needed it for that - went to cancel - they started some stupidity about cancelling and charged me again. Done on purpose. Yet another company who likes ripping people off. 'staffed' by robots!
21 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Tony,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
GOOD GREAT patient
20 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Yang,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very responsible and quick to resolve issues
Very responsible and quick to resolve issues.
19 April 2026
Unprompted review
Reply from VOXI Mobile
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
So rude wont acknowledge issues
18 April 2026
Unprompted review
Reply from VOXI Mobile
Hey,
I am sorry to hear that you have been experiencing issues with us, I appreciate how frustrating this can be.
Please speak to them via LiveChat here: https://www.voxi.co.uk/contact-us
If you would like this to be raised as an official complaint, and you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Horrible customer service trouble…
Horrible customer service trouble sending sms all settings on phone have been triple checked I have an unlimited package yet voxis assistants ask you the same questions as there Ai chatbot stay away !
18 April 2026
Unprompted review
Reply from VOXI Mobile
Hello Carl,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - http://vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Reply from VOXI Mobile
Hey yasmin
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Nitesh did a great job helping me out
Nitesh did a great job helping me out! Quick, concise, and informative.
16 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Megan,
Thanks for the lovely review and fantastic support for Nitesh.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Vivian as a customer service agent was great. Solved my issue very quickly and she was very courteous and polite. I am so pleased!
17 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Ashani,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Never again
I bought a new S25 FE for a discounted price of £450 from Voxi, which was a great deal. However, DPD failed to deliver the phone (through no fault of my own). The money had already left my account via PayPal. I contacted voxi and was told to buy the same model again and I would be refunded the cost, even the phone had gone back up in price to £750 (I'd be refunded the full £750). 2 months have gone by now, I have spoken to at least 8 different people and they have all assured me I would have the money within 2 days of speaking to them.... this hasn't happened. I am currently £750 out of pocket. An utter shambles of a company.
17 April 2026
Unprompted review
Reply from VOXI Mobile
Hi Michael,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Roaming charges pure theft
in spite of paying for 60gb in my home country, have now had to spent the equivalent of 3 months money (£32) just to have 4 shitty GB of data in Turkey. which has now run out and a massive hassle that leaves me stranded. Will be changing companies as soon as I'm home. I hope the money was worth losing a customer over. Will be changing the contracts of all my family
17 April 2026
Unprompted review
Reply from VOXI Mobile
Hello David,
We’re really sorry to hear about your experience, and we completely understand how frustrating this must have been, especially while travelling. We never want our customers to feel stranded or let down.
Roaming charges and allowances can differ significantly outside your home country, and we appreciate that this wasn’t made clear enough in your case. That said, we take your feedback seriously and would like the opportunity to review what happened and see if there’s anything we can do to help or explain your options moving forward.
Please reach out to us via private message with your account details, and we’ll be happy to look into this for you. You can contact our team on Facebook: http://vodafone.uk/3z6YVNH, Instagram: https://ig.me/m/voximobile, or via our webchat: https://www.voxi.co.uk/contact-us.
Thanks,
Vodafone Social Media Team
Totally useless!
A website that doesn't work combined with zero customer service meant I gave up with Voxi within a month of taking out a rolling contract. I'm not even sure I've cancelled my plan because trying to get a straight answer via webchat is virtually impossible.
26 March 2026
Unprompted review
Reply from VOXI Mobile
Hi Pete,
I’m really sorry to hear about your experience and understand how frustrating this must have been. We never want our website or support to make things difficult for you. We’d really like the chance to look into your account and confirm your plan status, as well as help resolve any issues you faced.
Please reach out to us via our official support channels so we can assist you properly and make this right.
You can contact our team on Facebook: http://vodafone.uk/3z6YVNH, Instagram: https://ig.me/m/voximobile, or via our webchat: https://www.voxi.co.uk/contact-us.
Thanks,
Vodafone Social Media team
Reply from VOXI Mobile
Hey Timothe,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I have been with VOXI for 6 months and…
I have been with VOXI for 6 months and my experience has been excellent. I'm paying only £12 for 100gb per month but hardly use this due to the unlimited data on Youtube and Netflix etc. Download speeds are around 300mb/s and I don't have any connectivity issues but I do live near a phone mast. Porting my number was easy. I definitely recommend them if you don't want to be in a contract.
14 April 2026
Unprompted review
Reply from VOXI Mobile
Hi Mike, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
Can't cancel!
The network itself works well. I had a second SIM with them pay as you go for work. I tried to cancel it and the website said because it isn't a contract i should just stop paying it and i won't have the service anymore. However they have then proceeded to take £40 in 4 payments each month for a SIM i no longer have. I tried to contact them with no joy at all the chat bot is no use. My bank has had to raise it. Be warned.
15 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Doyley,
Thanks for taking the time to share your experience. We’re really sorry to hear about the issue you’ve faced, and we understand how frustrating this must have been.
For Pay As You Go SIMs, the service should stop automatically when there are no active payments. We’re concerned to hear that charges were still taken after you believed the SIM was no longer in use, and we appreciate you bringing this to our attention.
We’re sorry as well that you weren’t able to get the support you needed through our chat service at the time. This isn’t the experience we want for our customers. The good news is that once we review your account details, we can fully investigate what happened and work towards a resolution. You can contact our team on Facebook: http://vodafone.uk/3z6YVNH, Instagram: https://ig.me/m/voximobile, or via our webchat: https://www.voxi.co.uk/contact-us.
Thanks,
Vodafone Social Media team.
Happy customer since 2018
I don't know about all the bad reviews. Whenever I have to contact the customer support I get help very quick and whatever I need. I am Voxi customer since 2018 and very happy. Thanks to Urmi for the help setting up my voice mail pin from abroad - very friendly and quick!
15 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Tamara,
Thanks for the lovely review and the fantastic support you’ve shown for Urmi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Payment Plan Issues
Had payment plan issues and the customer service were quick, efficient and accommodating. Top marks!
14 April 2026
Unprompted review
Reply from VOXI Mobile
Hey Adam,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I had a really great experience with…
I had a really great experience with VOXI customer service and wanted to highlight the amazing support I received from Agent Sajjad.
He spent around 1 hour and 30 minutes helping me sort everything out, and his patience and professionalism really stood out. He guided me through downloading and setting up my eSIM, helped me recover my account when I couldn’t remember my details, and also assisted me in renewing my plan after I had opted out.
Nothing felt rushed, and he made sure everything was fully working before ending the chat. Honestly, one of the best customer service experiences I’ve had , really appreciate the support. Thanks again, Sajjad!all resolved with your support
14 April 2026
Unprompted review
Reply from VOXI Mobile
Hey there,
Thanks for the lovely review and fantastic support for Sajjad.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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