Super speedy service! I had been kindly gifted a voucher to spend with you, however had trouble having accessing with 2 step authenticator. After contacting your team, the item was still awai... See more
Company replied
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Review summary
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Efficiency, speed and overall politeness. Ordered online vouchers. My mistake, added an incorrect letter to the email address and therefore they weren't received by the recipient. I emailed Argos and... See more
Company replied
I couldn’t activate my John Lewis voucher online so I called the help phone number. I was connected with a lovely agent called Amanda Mason. She checked my voucher and it looked strange, she said sh... See more
Company replied
My gift card voucher code was being sent to my US number instead of my UK number, so I was unable to access it. I called customer service, and Kaye Tinsley was phenomenal! She quickly sent me a PDF of... See more
Company replied
Company details
About Voucher Express
Written by the company
At Voucher Express, we make gifting easy, fast and rewarding.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
Contact info
Metcalfe House, 23H Kirkgate, , HG4 1PB, RIPON, United Kingdom
- 0371 384 5931
- info@voucherexpress.co.uk
- voucherexpress.co.uk
4.9
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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My Gift Card didn’t arrive with the…
My Gift Card didn’t arrive with the recipient. I emailed customer service and Abbie O Brien immediately replied and resolved the issue. Very happy, thank you Abbie!
28 March 2026
Unprompted review
Reply from Voucher Express
We are so happy to hear that the gift card issue was resolved quickly. We appreciate your positive feedback and are glad that you're satisfied with our service.
I had an issue with a Gift Card that I…
I had an issue with a Gift Card that I had purchased withing 2 minutes Kaye Tinsley had it sorted!!! Massive compliments to Kaye Tinsley for a successful outcome
28 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that your Gift Card issue was resolved so quickly! We appreciate your positive feedback regarding the successful outcome.
Kaye was very helpful and resolved my…
Kaye was very helpful and resolved my issue promptly.
Great service
28 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that our service was helpful.
Super fast and kind service
Made a terrible typo on my voucher card but it was sorted out quickly and easily by Abbie O'Brien - Customer Experience Team Leader! Thank you!
28 March 2026
Unprompted review
Reply from Voucher Express
We appreciate your feedback! We are so glad to hear that the typo on your voucher card was sorted out quickly and easily. Thank you!
E Gift Card Download Issue
Thank you to Kaye Tinsley for resolving my issue quickly and with no fuss. Kaye emailed me a PDF copy of my e gift card within minutes and took the time to check she had fully answered my enquiry.
27 March 2026
Unprompted review
Reply from Voucher Express
We are so glad your issue was resolved quickly and efficiently. Thank you for taking the time to share your positive experience; we appreciate your feedback.
My problem became no problem...
I Had a problem with redeeming one of my vouchers.
However with the excelent help of both Kaye and Maisie the problem was solved very quickly and efficiently.
My problem became no problem.
Again a big thank you to KAYE & MAISIE...
26 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that the voucher issue was resolved quickly and efficiently. We appreciate your positive feedback and are so glad our team could help.
My 1st experience of VEX very enjoyable experience
My 1st experience of VEX , very impressed
Extremely wide variety of options, very user friendly
25 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that you were impressed with your first experience. Thank you for your positive feedback.
Very quick and helpful response from…
Very quick and helpful response from Kaye Tinsley about a problem with delivery of ordered token. Sorted out within minutes.
25 March 2026
Unprompted review
Reply from Voucher Express
We appreciate you taking the time to share your positive experience with us. We're so glad we could resolve the delivery issue quickly.
Excellent Service
Kaye was excellent. A prompt and professional response.
24 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that you had a positive experience. Thank you for your kind words and for taking the time to leave us feedback.
Mistaken order swiftly resolved out of normal opening hours
I mistakenly ordered and paid for a voucher for the wrong person. I rang Voucher Express to cancel but they were closed, so I emailed. Later that evening Kaye Tinsley contacted me to say that she had cancelled the order and fully refunded me - I was pleasantly surprised as it was very unexpected - at best I thought I would only be given a credit for the amount already paid.
24 March 2026
Unprompted review
Reply from Voucher Express
We appreciate you sharing your experience. Thank you for your feedback.
Kaye Tinsley from John Lewis
Kaye Tinsley from John Lewis - big thank you for the quick response!
24 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that you received a quick response. Thank you for sharing your positive experience with us.
Thank you to Kaye Tinsley for her very…
Thank you to Kaye Tinsley for her very quick reply & helpfulness! Excellent service! Thank you Kaye!!
24 March 2026
Unprompted review
Reply from Voucher Express
We appreciate you taking the time to leave us such a positive review. We are so glad we could provide excellent and quick help.
Excellent service
Prompt, professional, exceptional customer service from Kaye
24 March 2026
Unprompted review
Reply from Voucher Express
We are happy to hear that you received good service. Thank you for your positive feedback; we appreciate it.
Excellent customer support
Excellent customer support. My issue was resolved quickly and professionally. Really appreciated the help from Maisie.
24 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that the support you received was helpful and resolved your issue quickly. We appreciate your positive feedback.
Easy to use website with good resolutions, if required…
Ordering a voucher via this website was very straightforward and although the recipient struggled to open their e-gift the issue was resolved very promptly by Maisie, Customer Solutions Advisor, many thanks
21 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that ordering was straightforward. We appreciate your feedback. Thank you.
Super efficient
Super efficient, friendly and helpful service from Kaye Tinsley. Thanks for your prompt help Kaye!
23 March 2026
Unprompted review
Reply from Voucher Express
We appreciate you taking the time to leave us such a positive review. We are so glad we could provide friendly and efficient help.
Excellent customer service
Voucher has not been delivered, through no fault of Selfridges. Customer service were very quick to respond and took action to rectify issue
23 March 2026
Unprompted review
Reply from Voucher Express
We appreciate your positive feedback and are so glad our customer service team could quickly address the voucher issue. Thank you for your review.
They solved my problem very shortly…
They solved my problem very shortly after I put in the request!!
23 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that we resolved your issue quickly! Thank you for your feedback; it means a lot to us.
Claiming a gift voucher
I received a gift voucher and had some difficulties claiming it. I sent an email to ask for assistance, and Maisie got back to me AND solved the issue within a minute! Really appreciate the quickness
23 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that we could resolve the gift voucher issue so quickly. We really appreciate you taking the time to share your positive experience with us.
Great service after my error
Had a bit of a blip when ordering a voucher for a friend’s 30th. Sent an email Sunday evening that the friend never received the email. I got an email from Maisie before 9am the next day that the email had been updated and the voucher was reissued. Great service and my friend is delighted. Thanks Maisie 🙏
23 March 2026
Unprompted review
Reply from Voucher Express
We're glad the voucher issue was resolved quickly. Thanks for your feedback.
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