Super speedy service! I had been kindly gifted a voucher to spend with you, however had trouble having accessing with 2 step authenticator. After contacting your team, the item was still awai... See more
Company replied
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Efficiency, speed and overall politeness. Ordered online vouchers. My mistake, added an incorrect letter to the email address and therefore they weren't received by the recipient. I emailed Argos and... See more
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I couldn’t activate my John Lewis voucher online so I called the help phone number. I was connected with a lovely agent called Amanda Mason. She checked my voucher and it looked strange, she said sh... See more
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My gift card voucher code was being sent to my US number instead of my UK number, so I was unable to access it. I called customer service, and Kaye Tinsley was phenomenal! She quickly sent me a PDF of... See more
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Company details
About Voucher Express
Written by the company
At Voucher Express, we make gifting easy, fast and rewarding.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
Contact info
Metcalfe House, 23H Kirkgate, , HG4 1PB, RIPON, United Kingdom
- 0371 384 5931
- info@voucherexpress.co.uk
- voucherexpress.co.uk
4.9
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I would like to say a huge thank you to the book token team
I would like to say a huge thank you to everyone who sorted my mistake when I ordered book tokens. I couldn’t send Easter eggs to my grandchildren this year due to allergies. We decided a book token each would be a better idea. We live in France, and wanted to mark Easter even so. Very many thanks to Abbie O’Brien who went above and beyond by sorting my error and getting the matter sorted for Easter Day!
5 April 2026
Unprompted review
Reply from Voucher Express
We're so happy to hear that we could help make Easter special for your grandchildren despite the distance. We appreciate your kind words and are grateful for your positive feedback regarding Abbie's efforts to resolve the issue.
Hats off to John Lewis
Hats off to John Lewis! While online shopping is great, if something goes wrong it can be a nightmare trying to fix it, going round in circles with an idiot chatbot and getting nowhere, longing to speak to a human being with some sense.
I was having a frustrating time trying to activate a John Lewis gift card I purchased for someone else . The recipient was trying to use it and couldn't because the card had been sent to my e mail address .
This was proving to be a frustrating problem that meant the gift card was unusable. Trying to get an activation code online was maddening- I kept getting contradictory messages about codes sent to my email and home phone which I never received and then when I rang the voucher helpline it was closed ( midday Good Friday) and Customer Service, normally very helpful, didn't deal with gift cards and advised me to ring the voucher helpline.
After an hour of trying to figure out a way to make the gift card work, and overcome the problem of it having been sent to me but needing to be used by the recipient , but neither she nor I could access a code to make this happen, and by now not a happy customer, I fired off a rather cross e mail to John Lewis expecting to hear nothing until after Easter.
I underestimated John Lewis.
To my surprise, within the hour Abbie O'Brien
Customer Experience Team Leader, replied and sorted out the problem quickly and efficiently.
Thank you Abbie O'Brien! Five stars.
3 April 2026
Unprompted review
Reply from Voucher Express
We appreciate you sharing your experience. We're happy to hear that the issue with your gift card activation was resolved quickly. We aim to provide helpful and efficient support, and we are glad we could meet your expectations. Thank you for your feedback.
Very helpful and also very quick…
Very helpful and also very quick responses so I'll definitely be using these guys again 🌟😁
2 April 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that our quick responses and helpfulness met your needs. We appreciate your feedback.
I phoned about problems downloading a…
I phoned about problems downloading a voucher and spoke to Neil.
Brilliant, calm and helpful - he even called back after an hour to let me know what was happening - excellent service.
4 April 2026
Unprompted review
Reply from Voucher Express
Thank you for your positive feedback!
Fantastic service from Abbie O’Brien
Fantastic service from Abbie O’Brien. I wrote an email about a she responded with the solution in less than 30 minutes. Unbelievable service. Thank you!
3 April 2026
Unprompted review
Reply from Voucher Express
We're happy that the issue was resolved so quickly. We appreciate you taking the time to share your positive experience with us.
Abbie O’Brien was so helpful and very…
Abbie O’Brien was so helpful and very quick in responding to my email. She resolved my query in a timely and efficient manner. Thank you Abbie!
3 April 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that Abbie was able to resolve your issue quickly. We appreciate you taking the time to leave us this positive feedback.
Rapid service
Great service from abbie o brien - wrote an email about an issue with billing address and she resolved it within 30 minutes! Thankyou!
2 April 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that the billing issue was resolved quickly. We appreciate you taking the time to share your positive experience with us.
Excellent
Excellent in particular Abbie OBrien helped resolve my query.
2 April 2026
Unprompted review
Reply from Voucher Express
We are happy to hear that your query was resolved. We appreciate your positive feedback and are glad we could help.
Now that's what I call service!
Now that's what I call service!
I stupidly deleted my gift voucher, emailed customer service last night and received it again this morning at 7 01am
Thank you so much Abbie O'Brien you are a 5 star employee
2 April 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that Abbie could assist you with your gift voucher. We appreciate your positive feedback!
Reply from Voucher Express
We're happy to hear that you had such a great experience. Thank you for your feedback.
Abbie O'Brien was very helpful.
Abbie O'Brien was very prompt to reply and helpful with my query, which was resolved with ease.
31 March 2026
Unprompted review
Reply from Voucher Express
We are happy to hear that your query was resolved. We appreciate your feedback.
At first I didn't understand how they work
I was initially confused about how their vouchers worked and tried to use the VEX one in-store, but Maisie quickly explained everything to me. Great customer service! :)
30 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that everything was clearly explained regarding the vouchers. We appreciate you taking the time to leave us such positive feedback!
Replacement Gift Card
We had lost a physical gift card in the frenzy of Christmas and received quick, thorough, careful help from Abbie O’Brien
31 March 2026
Unprompted review
Reply from Voucher Express
We are happy to hear that we could assist you in getting a replacement gift card. Thank you for your feedback.
Great experience
My agent Abbie O’Brien went above and beyond to help me in a very quick time!
31 March 2026
Unprompted review
Reply from Voucher Express
We are so happy to hear that Abbie was able to assist you quickly. Thank you for your positive feedback!
Really quick to get back to me
Really quick to get back to me, Kaye Tinsley was very warm and welcoming in her email. Nice to know things can get sorted so quickly!
30 March 2026
Unprompted review
Reply from Voucher Express
It's great to hear things were sorted out quickly for you!
Excellent customer service from Abbie…
Excellent customer service from Abbie O'Brien - thanks for sorting super quick :)
30 March 2026
Unprompted review
Reply from Voucher Express
We're delighted to know that you received excellent customer service and a super quick resolution. Thank you for your positive feedback!
I had an issue with the e-gift card…
I had an issue with the e-gift card which I contacted the support desk about. Abbie O'Brien was the agent dealing with the query and was extremely prompt and efficient in handling and resolving the issue. She was also very courteous and a pleasure to deal with
30 March 2026
Unprompted review
Reply from Voucher Express
We appreciate you sharing your feedback. We're happy to hear that Abbie was helpful in resolving the e-gift card issue promptly and efficiently.
I had a excellent experience with Voucher Express
I had an excellent experience with Voucher Express. I had accidentally deleted a wedding e-gift sent to me over a year ago and asked if they could help me trace or reissue it. I was impressed by how quickly they responded, reissued it, and sent it back to me. Thank you to Abbie O’Brien and the team at Voucher Express for the excellent service.
30 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that we could quickly reissue your wedding e-gift. We appreciate your positive feedback and are glad you enjoyed the service provided. Thank you for taking the time to share your experience.
I wasn't able to access the voucher…
I wasn't able to access the voucher online. I contacted the johnlewis at voucherexpress email address for help and got a reply from Abbie O'Brien within minutes. The issue is now resolved.
30 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that the voucher issue is now resolved. We appreciate your positive feedback and are pleased that our support was helpful and timely.
Great after hours service from Kaye
Great after hours service from Kaye
27 March 2026
Unprompted review
Reply from Voucher Express
We're so glad our after hours service met your needs. Thank you for your feedback!
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