I am absolutely in love with my new Thermomix TM7. As a kitchen appliance, it is an absolute powerhouse—fast, incredibly intuitive, and it has genuinely changed how I approach daily cooking. The new... See more
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Review summary
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8Ive the latest tm7. Its fantastic. Im doing stuff that ive never imagine i would be able to. Ive made bread, peanut butter, 'complicated dishes' that with the machine become so simple and delicious!... See more
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Love my Thermomix, have been a customer for over 10 years. Although a big investment over time it saves me money, being able to cook high quality meals fresh. I love that I can cook healthy meals very... See more
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I have had a Thermomix for over 15 years now (starting with TM31 & now a TM6) & wouldn't be without it - absolute reliable kitchen workhorse for healthy family cooking in a busy household. It takes... See more
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Company details
Written by the company
Bring your home to life with Vorwerk's 2 home brands - Thermomix, our all in one kitchen appliance & Kobold, our all-encompassing homecare system.
Contact info
United Kingdom
- info@vorwerk.co.uk
- vorwerk.co.uk
4.2
Great
435 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 week
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I had an issue with synchronising my…
I had an issue with synchronising my TM5 Cook key and the Cookiedoo app I wasn’t able to resolve on my own.
I contacted Vorwerk and Robert C answered promptly the day after with concise clear instructions that helped fix the problem.
Thank you so much Robert!
Alba
4 June 2026
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Thank you for taking the time to share this. We are so pleased to hear that Robert responded promptly and gave you clear, concise instructions that helped get your TM5 Cook Key and Cookidoo back in sync. We know how frustrating technical issues can be when you have already tried to sort them yourself, so it is great to hear the support you received made things simple and effective. We will be sure to pass your kind words on to Robert, and we really appreciate your feedback.
Best Wishes,
Vorwerk UK - Customer Care Team
Should have got one years ago!
Excellent demo and support from the advisor and the whole family is loving our new TM7. Lots of new things being enjoyed and lots more time together in the kitchen creating delicious meals, drinks, etc. Impressive technology that is giving me more time back and there’s less stress in the home!
2 April 2026
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Hi Lou,
Thank you so much for your wonderful review! We’re delighted to hear how much you and your family are enjoying your new TM7.
It’s great to know that the demo and support from your advisor made a difference, and even better that it’s bringing more time, creativity, and ease into your kitchen. Helping customers create delicious meals while reducing stress at home is exactly what we aim for.
Wishing you many more happy moments discovering everything your Thermomix can do!
Best Wishes,
Vorwerk UK - Customer Care Team
cook-key issues
I have recently purchased a cook-key to pair it with my TM5.
The Cook-Key connects to my WiFi, but it only synced the first time, then it stopped syncing.
I have contacted customer service and spoke to M***, who in a precise sequence:
- blamed it on me as I'm an attempt to make it work I disconnected the Cook-Key from the original account and connected it to a new account.
- then blamed it the " activation limit", when I asked to elaborate on that on how to sort that,.they did not reply it the question.
- after me making more attempts and proving again details I provided in my very first messaged, the customer service advisor said that it could be a faulty cook-key so I should have bought a new one for £79
-when I explained it was purchased less that 30 days ago, and was indeed within 2 weeks from our base they simply, it should have been raised with the purchaser (so I should raise it to my self).
- I requested to escalate the matter as a formal complaint, again request was not addressed, no reply provided
I am honestly speechless, I should I thought twice before buying the Cook-Key as it's been just £79 donated to Vorwerk that is via their customer service refusing to help.
23 May 2026
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Thank you for taking the time to share your experience.
I am sorry to hear about the frustration caused and that you were left feeling unsupported while trying to resolve the issue with your Cook Key.
I appreciate how disappointing this must have been, particularly after the troubleshooting steps you had already taken and the questions you raised during your contact with our team. We understand how important it is that concerns are addressed clearly and fully.
Since your review was posted, a senior member of staff has written to you directly to provide further clarification on the circumstances of your case and the reasons we were unable to offer the resolution you were seeking.
We appreciate you taking the time to share your feedback.
Best Wishes,
Vorwerk UK - Customer Care Team
I had a death in the family and emailed…
I had a death in the family and emailed them if i could miss one payment due to situation and all money going towards that. They took so long getting back to me they took the payment messing up funeral plans and all i got was. Youve paid it thank you. Once paid off never dealing with this company again
26 May 2026
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Thank you for your review, and we are very sorry for your loss.
We are also sorry for the upset caused by the delay in responding and completely understand how distressing this must have been at such a difficult time.
Please send us a private message with your full name, postcode, and agreement details so we can look into this properly and get back to you as soon as possible.
Best Wishes,
Vorwerk UK - Customer Care Team
The TM7 advisor Ola Florys was very…
The TM7 advisor Ola Florys was very professional, helpful, and knowledgeable. She explained the features clearly and answered all my questions patiently. I had a very positive experience. Thank you Ola
18 May 2026
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Thank you so much for sharing this. We are delighted to hear Ola made the experience so positive and took the time to explain everything clearly. It is great to know her professionalism and knowledge shone through. We will pass your thanks on to Ola!
Best Wishes,
Vorwerk UK - Customer Care Team
Not great without cookido app
I have Termomix TM6 for one year, and itself it not bad if you always connected to cookido app that you need to pay £50. I already spend a lot money for machine and even basic recipes that must be already in program - doesn't work without cookido app. Book that comes with machine is completely useless, has just pictures not recipes with steps. Very disappointed with this. Best machine was TM31 manual one that was with books, and you could use recepi on any steps of cooking and control what you cook.
16 May 2026
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Thank you for sharing your experience. Cookidoo is a subscription so we can develop, test, and maintain a large and constantly growing library of high quality recipes, keep them accurate with software updates, and introduce new features that make cooking easier and more reliable.
You can still use your TM6 without a Cookidoo plan, including manual cooking and saved recipes, but Cookidoo brings the full guided experience with step by step instructions, smart modes, and weekly releases from our culinary teams.
If you tell us the types of dishes you love or features you miss from TM31, we will share tailored tips to help you get the most from TM6 and point you to relevant free content and starter collections. We value your loyalty and your perspective, and we will use it to keep improving.
Best Wishes,
Vorwerk UK - Customer Care Team
Can't fault the service or my TM7
Can't fault the service or my TM7. Lots to get my head around but that is only because it has so many functions. Definitely makes life easier and food healthier and more tasty.
14 May 2026
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Thank you for the lovely review! We are delighted to hear your TM7 is delivering on both ease and flavour. It is completely normal to feel there is a lot to explore at first, and it sounds like you are already seeing the benefits. If there is anything you want help with as you get to know more features, just let us know.
Best Wishes,
Vorwerk UK - Customer Care Team
I have been a loyal Thermomix user for…
I have been a loyal Thermomix user for years and always associated the brand with premium quality, safety and reliability, which is why my recent experience has been very disappointing.
While preparing an official Cookidoo soup recipe (“Cream Soup from Leftover Vegetables”), part of my mixing bowl assembly melted during the automated blending process. The machine was used exactly as guided by the recipe. What concerns me most is that this happened during normal operation while blending hot soup — something Thermomix is specifically designed to do.
I appreciate that my TM6 is now outside of warranty, however I do not believe melted plastic components during standard guided cooking should simply be considered “wear and tear”.
One important point that seems to be overlooked is that Cookidoo recipes and blending behaviours have changed over time. Previously, users manually increased blending speed gradually from low speed to speed 10. Now the guided cooking mode automatically accelerates the blending process itself. I genuinely believe this change contributed to the damage.
I contacted customer service hoping for a goodwill review or at least recognition of the safety concern, especially as similar issues can be found discussed on Thermomix forums and Reddit. Unfortunately, the response focused purely on the machine age and paid repair options.
I understand warranties have limits, but for a premium appliance at this price point I expected more consideration when a component melts during normal guided use of an official recipe.
Very disappointed with how this case has been handled.
12 May 2026
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Thank you for sharing your experience of the TM6, your feedback is important to us, and we truly appreciate the time taken to reach out to us. We are very sorry to hear about the concern and frustration this matter has caused, particularly as you ensured you followed the guided recipes and guidance provided for the past 6 years.
We understand how disappointing that must be to not be able to use the Thermomix. We have taken the time to look into your case further and would like to offer some clarity. The mixing knife is a consumable component that works under heat and at high speeds. Like other wear parts, it will naturally degrade with time and use and needs periodic replacement to ensure safe and optimal performance. I appreciate that this does not make your experience any less frustrating. Our recipes and software are developed and tested to operate safely within the design limits of the appliance and its parts. Regular maintenance and replacement of consumables, like the mixing knife are part of the required maintenance of the device.
We would like to help you get back to confident cooking and are committed to supporting you with the availability to purchase genuine Vorwerk parts and any technical advice so your Thermomix can continue to serve you for many years to come.
Best wishes,
Vorwerk UK - Customer Care Team
Robert was a star!
I had an issue with my TM7 and contacted customer service as the machine is still under warranty. Robert was extremely helpful, booked me in for a repair and sent me a machine on loan the next day, so I could continue to use my TM7. The repair took around 2 weeks, communication was efficient and prompt and I now have my TM7 back. :) Thank you Robert! You definitely delivered the 5 star service that Vorwerk promise when you buy TM7.
27 April 2026
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Thank you so much for sharing this. We are delighted to hear Robert looked after you so well and was able to get your machine back to you so swiftly. It is great to know the process felt smooth and the communication was clear throughout, and we are pleased you have your TM7 back in action.
Best wishes,
Vorwerk UK - Customer Care Team
Robert was really helpful and came…
Robert was really helpful and came straight back to me when I emailed my query. Excellent customer service
26 April 2026
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Thank you for taking the time to share this. We are so pleased Robert got back to you quickly and could help right away. It means a lot to hear the service felt excellent. We will pass your kind words on to the team.
Best wishes,
Vorwerk UK - Customer Care Team
Trustworthy people and speedy response!
Trustworthy people and speedy response!
27 April 2026
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Thank you for sharing this. We are glad our team came back to you quickly and were able to resolve your query. We really appreciate your trust and your feedback.
Best wishes,
Vorwerk UK - Customer Care Team
Excellent Customer Service from Thermomix
I recently contacted Thermomix customer service because the spatula that came with my new Thermomix was defective.
I was pleasantly surprised by how efficiently my call was handled. Robert answered the phone and listened carefully to my issue. Within less than five minutes, he had arranged for a brand new replacement spatula to be sent to me completely free of charge. He was professional, friendly, and genuinely helpful throughout the entire process.
I was extremely impressed with both the speed and the quality of the service I received.
24 April 2026
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Thank you for taking the time to share this. We are so glad Robert picked up your call, listened to what was wrong with the spatula, and arranged a free replacement right away. It is great to hear the whole process took just a few minutes and felt professional, friendly, and helpful. We will share your kind words with Robert and the team, and we really appreciate your feedback.
Best wishes,
Vorwerk UK - Customer Care Team
Great customer service
Great customer service
Robert Chapman sold my little issue with spatula instantly which I’m very grateful for
Thank you ever so much
23 April 2026
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Thank you for sharing this. We are so pleased Robert was able to sort the spatula issue straight away. It is great to hear the service felt smooth and helpful. We will pass your thanks on to Robert and the team, and we really appreciate your review.
Best wishes,
Vorwerk UK - Customer Care Team
A great experience
We met with Fethia and Shez yesterday for a demo of the marvellous Thermomix 7. We already knew about this device as our daughter has one, but we needed to know a little more in-depth knowledge about the device itself and also the ongoing support and developments before finally committing to purchase one.
All our concerns and questions were completely allayed by these friendly and knowledgable ladies and we had a very enjoyable session with them. The device itself, of course, sells itself - if you see it in action and have the whole process explained to you, then you'll want to buy one. But you need to have confidence that this brilliant device also has the backup and support to give you the confidence needed to justify the expense, and Fethia and Shez completely provided this.
Of course we bought a TM7 and we are not excitedly awaiting delivery. And also looking forward to meeting up with Fethia and Shez at their their cookery classes to further ensure that we gain the maximum benefit from our investment.
17 April 2026
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Thank you so much for your lovely review! It is great to hear about your positive experience with Fethia and Shez. We look forward to seeing you at one of our upcoming cooking classes and can't wait to see all of your Thermomix creations.
Happy cooking!
Vorwerk UK - Sales Support Team
So very disappointed
So very disappointed, have been trying for over a week, via demo request forms, on line chat and emails to get someone to contact me about purchasing the new Thermomix. But a week on and nothing. Clearly this company are not interested in new customers. I guess I will need to look for an alternative.
Updated 14/04/26
Have had an amazing demo with Ewelina Maskell, thanks to her excellent service, we have decided to purchase a machine. But their customer service team need to learn from Eweline who gives excellent service
8 April 2026
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Hi Steve,
Thank you for sharing your experience and for updating your review. We appreciate your feedback and understand how important timely contact is when considering a Thermomix.
We’re delighted to hear that your demonstration with Ewelina Maskell was such a positive experience and that her support helped you make your decision. We’re happy to pass on your kind comments to her and will also reflect on your feedback as we continue to improve our customer journey.
Warm regards,
Vorwerk UK – Customer Care Team
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Thank you so much for your lovely review! We're delighted to hear that you found the ordering process easy and that our advisor was friendly and helpful. It’s wonderful to know you had such a positive experience with us.
If there’s ever anything more we can support you with, please don’t hesitate to reach out.
Warm regards,
Vorwerk UK – Customer Care Team
Good product with terrible sales model
Product is great, but the way it's sold is not. I just want to buy a unit online and have it delivered without jumping through more hoops.
28 March 2026
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Hi Richard,
Thank you for your honest feedback. We’re very happy to hear that you’re pleased with the product itself, but we’re sorry that the purchasing experience didn’t meet your expectations.
Our advisor-led model is designed to offer personalised guidance and support, but we understand that some customers prefer a more direct online purchasing journey. Your comments are extremely valuable, and we are actively reviewing ways to make the buying process simpler and more flexible.
If you’d like any assistance with your Thermomix or have further feedback to share, our Customer Care Team is here to help at 0330 660 0834 or info@vorwerk.co.uk.
Warm regards,
Vorwerk UK – Customer Care Team
Replaced item but no technical support for discontinued devices .
UPDATE: After asking for an escalation Vorwerk contacted me to replace the Thermomix Friend which I already received. Having said that they confirmed that if it breaks they wouldn’t provide technical support. Of course I am very happy with them replacing my device but my initial concern about support with discontinued items remains.
ORIGINAL: I bought a Thermomix and the Friend two and a half years ago and all of the sudden the Friend stopped working. I paid over £100 for an extended warranty for the whole pack (this was offered when I decided to pay for it) and now Customer Service is just saying they don’t cover the Friend. Of course I was really unhappy with the answer and asked how much was the cost of the repair. The outrageous answer is that they are not selling the Friend any more hence they are not repairing it, meaning that I need to put in the bin a device worth £244. My overall invoice at the time was £1300 and now I am worried that when they stop selling something you are just left on your own! So frustrated!!!!
23 March 2026
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Hi Jeanette,
Thank you for taking the time to share your feedback with us, it’s genuinely important, and we appreciate the opportunity to improve. We recognise that we previously did not offer a repair service for the Thermomix Friend, and we have now taken steps to ensure this product is fully supported in line with the Vorwerk Promise.
As a sustainable company, Vorwerk is committed to offering genuine replacement parts and expert repair services carried out by our in‑house trained technicians. For Thermomix appliances, we promise repair support for up to 10 years or more after production ends. This means your TM6 will continue to be supported until at least February 2035, subject to spare‑part availability.
We understand that our Customer Care Team has already been in touch to help resolve the issue with your Thermomix Friend, and we hope you are satisfied with the outcome. Please rest assured that you can rely on our continued support.
Kind regards,
Vorwerk UK – Customer Care Team
Mixed experience
I have always heard about the wonders of Thermomix, but I couldn't believe it to be such a life changer.
It is an amazing machine which has helped me in transforming food choices completely. Healthy meals are super easy, tasty and fast.
On the other end, the advisor experience wasn't a positive one. Workwek should properly check how they treat customers.
15 December 2025
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Hi there,
Thank you for taking the time to share your detailed feedback. We’re so pleased to hear that your Thermomix has been making a positive difference in your kitchen and helping you prepare healthy meals with ease.
We’re genuinely sorry that your advisor experience did not meet expectations. This is not the level of service we aim to deliver. We will be reviewing this internally to ensure stronger consistency in our advisor training and customer care standards.
If you’re open to it, our Customer Care Team would really appreciate the chance to understand more about your experience. You can reach us on 0330 660 0834 or at info@vorwerk.co.uk.
Warm regards,
Vorwerk UK – Customer Care Team
Quick Service
I sent a complaint about Spatula, that is damaged in quick time, after 15mins I recived answer from very helpful on of customer team - Robert - that I will get new one in 3 days. Very quick and easy service.
27 February 2026
Unprompted review
Reply from Vorwerk - Thermomix & Kobold UK and Ireland
Hi Łukasz,
Thank you so much for your wonderful review! We’re delighted to hear that Robert was able to assist you so quickly and arrange a replacement spatula without delay. Providing fast, helpful support is very important to us, so it’s great to know this was your experience.
If there’s anything more we can help with, please don’t hesitate to get in touch.
Warm regards,
Vorwerk UK – Customer Care Team
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