Vonage for Home Phone | United Kingdom  Reviews 

A great service, thoroughly recommended to all. Calls are great quality, the support team are friendly and helpful and I wish I had dropped my old supplier years ago!

I am lost without my computer. Vonage PC/phone splitter had failed cutting off internet, and I needed to chair a Zoom meeting. Vonage support team member Sowmiya was able to quickly analyse the fault and provide a solution. Throughout she was careful to ensure I understood her thinking and instructions. I am most grateful.

Contacted customer service when vonage box stopped working (after 12 years). Lady I spoke to was so very helpful and patient.3 days later a new box arrived and problem solved. Thank you vonage

We had a problem with our broadband in that the router failed. When the new router was installed we discovered that thee houe phone no longr worked. I contacted Voage and was taken through a series of tests at the end of which the conclusion was that the Vonage box had failed. They immediately dispatched a replacement by DPD, who failed to deliver it, leaving it at a pick up point instead. I am disabled and housebound, so could not collect it. DPD din't answer the phone so I contacted Vonage and explained my sitauation. They immediately dispached another box, which was delivered, and solved the problem.

I also have had an issue with not being able to make calls to Nigeria and similar to another customer I have two landlines. The reason we have these phones is primarily so, my wife can make phone calls to her family in Nigeria. For the last two weeks we are unable to make calls to Nigeria. The phone works when placing calls elsewhere. I contacted support on Thursday 16 October and I was told that it would take between 24 and 48 hours to resolve. Yesterday morning, Monday 20 October I rang support again because nothing had been resolved and I was told I would be updated today, this morning at the same time but so far I haven't received a call. I can't be waiting beside the phone all day on the expectation someone will call me. I am now seriously thinking to cancel my two accounts, one of which I have had since 2014 so I have been a loyal and long term customer with Vonage. When things go right, Vonage is great, but when there is a problem then that's when things fall apart and I have an issue with them which isn't getting resolved.

Installation fast and efficient followed by excellent customer service transferring our land line number to Vonage (VOIP).
Customer service contact was quick, efficient, friendly and a 'breath of fresh air' compared with the main broadband providers (EE,Plusnet)

Terrible service for months and poor communication regarding what is happening. I have not been able to call all Nigerian numbers, even though I paid for it on both of my lines. I am a long-time consumer, but I think they are no longer able to provide the services I pay for. No one said a word until I reported it and received a different message, and all of them were a waste of time. Up to 3 weeks or so weeks problem, and they still take their money
The reply promised to reach out, and it would be sorted, but that's not the case. No Reach out, No Uodate. We are still in dark. Poor service

I’ve been a Vonage customer for several years now. They provide a brilliant service, and they are super helpful! I had to call them a few weeks ago because I had a technical issue on my end, I got through without waiting and the lady I spoke with, patiently walked me through every step until my issue got resolved. I highly recommend Vonage, great company and excellent customer support.

Only had to phone vonage twice in all the years i have had them once because i changed internet provider
And once fir assistance.I haver never had a scam or sales call absolutely brilliant .Also link our mobiles to it as well which means three lines coming in and out if needed and stay in 24/7 if needed no extra charges
Absolutely amazing and phone lots if different country's.Brilliant value

The customer service oparator taking my call was very attentive, knowledgeable, able to solve my problem regarding Vonage call redirect.

Exemplary and very helpful service following problems with our (quite aged) Vonage device. A new one sent promptly and all is working well now.

Always helpful, with time to discuss and address problems promptly. A truly personal service.

I have been using this service for over 10 years. I needed some invoices going back to Feb 2023 for VAT purposes and discovered to my horror that the company policy is that I engage a solicitor to do this. I will raise a complaint. Why would I pay a lawyer several hundred pounds to obtain a copy of 5 invoices?? Ridiculous for a simple administrative task. The company has never sent me a copy of these invoices - just links to them. The links don't work and they want me get solicitors involved!!

The vonage adviser was really helpful and sorted out my problem

Professional, friendly service

Still having huge issue with Vonage. Phone now won’t accept incoming calls. Previously incoming calls rang on the landline and the app but when we picked up there was no sound. Vonage can’t or won’t help and the CEO doesn’t respond.

Hearing the news that BT was going to discontinue the copper landlines I thought an early change would be a good idea to avoid the inevitable chaos later. I chose Vonage as they seemed to have a good focus on the domestic user. I was not disappointed, they sent me their little box very quickly and getting the plugs in was very easy. The only down side was that it took a couple of weeks to port my number to the new set up but that, i understand, is BT's job. Otherwise I am very happy with the setup and it is costing a little less that the old one. The audio quality is good are there are some useful extensions, for instance you can set it up so tat if someone phones your home when you are out, you can answer the call on your mobile phone.

Good customer service, reliable service, good quality calls.

cheap , easy to portage your existing number if you have a residential number . A plug in box that goes into your router via an ethernet cable ( with an adapter to put your phone in )
Call centre is abroad and seem to use a script but will answer questions off script or ask a manager for help for you , always pleasant and respectful. They have a log for your phone number so can see what you have talked about before so you don't have to explain from scratch every time you ring

Was having problems with my old supplier and Vonage customer support was excellent with the help and follow up with the issues.