Vonage for Home Phone | United Kingdom  Reviews 

Never logs me in on the 1st attempt, I have to keep resetting it. Just got back from holiday, so needed to change the call divert from my employee's phone to mine, and it wouldn't log me on. Tried calling customer service and they kept hanging up on me before I could talk to anyone.

Wanted to change my call package.
My call was promptly answered. New call package was agreed in minutes and confirmed by an email from Vonage

When I called customer support the lady I spoke to with my query understood my problem and gave me the information I required efficiently and politely.

A fantastic system that not only allows us to contact friends overseas but also great in keeping in touch when travelling abroad. Easy to talk to people and organisations without whatsapp eg doctor etc well worth the money and knocks spots off wifi calling from the likes of BT and Sky.
Customer service extremely helpful if you have any problems.

Everything was handled correctly and with a great deal of patience

They got it right in terms both of being helpful and competent over the phone and the VOIP service itself is now working faultlessly and saving me money whilst enabling us to keep our old landline number which friends/family etc. all know.

Vonage is a superb operation in every way.
Excellent telephone technology, extremely reliable and of great importance is that you can quickly speak to a very helpful human being, should you ever have a query or a technical issue.

Have been a Vonage customer for a while now. With my mobile and my wife's. I have had some problems with my phone but none with my wife's. I cannot pick up calls to the landline whilst my wife can. I have called Customer Care and cannot fault them, they have been very patient and taken details, checked and double checked, tested calling and eventually solving the problem. This has occurred three times now and each time takes over half an hour to sort, but each time customer care has been exemplary. I now have decided that it must be a problem with my mobile so have not continued to try and resolve it. The other thing I have noticed that when making a mobile to mobile call when logged into WiFi I get charged as the call is routed through Vonage and thus incurs charges. I have to remember to switch WiFi off in these instances as calls from my mobile to another are inclusive in my mobile plan. It would be useful it you could set a preference to use the mobile network when both WiFi and your mobile network are available. Having said all this, I still think Vonage is an excellent service compared to the previous provider we had. Their customer service has always been excellent, especially with an ancient like me.

Alternative VOIP provider to maintain "landline" access over the internet when Mobile phones are switched off overnight

We have had Vonage for several years with no problems but recently we lost our service. We phoned the helpline and they answered quickly and sorted the problem over the phone. We also now know how to reset it if we have a similar problem.

I have used Vonage for more than 20 years, a no brainer, and more recently I became a Utility Warehouse (UW) agent. UW do not have a VOIP offering as yet, and so when people join UW they cannot prepare for the 2025 move by BT to end copper lines. So I have recommended Vonage costing only £6.99 per month as the obvious choice to many people.

The only thing I am not happy about is that because I am located in UK, I cannot earn commission on any of my recommendations. If Vonage changed this rule, I would bring a lot more business, but I'm not doing that without reward. Period.

Blocking Callers using Extensions app

Just discovered this simple way to block annoying call centre scams. Go to Recents, Swipe Left and Block. Couldn't be easier. Thanks

Vonage has been around for a while in the UK; I remember seeing their TV adverts. 10+ years ago.

Recently looked at reducing my monthly spend on my out-of-contract Virgin Media services, without losing my landline at home—despite being close to the centre of a reasonably major city, mobile phone signal on most networks is disappointing… iPhone often opts to use Wi-Fi Calling, which I’ve found to be rather constraining when wandering about/outside at home.

Sign up and porting process; in my experience, from Virgin Media to Vonage for Home, ABSOLUTELY FLAWLESS—

1. Sign up online (07/10/2024)
2. Wait for the little box to be delivered (1–3 days after sign-up) (10/10/2024)
3. Plug the little box in and make some test calls (10/10/2024)
4. Requested my number to be ported (via the portal) (10/10/2024)
5. Number ported and working perfectly (16/10/2024)

—cannot fault the process; Virgin Media have since removed the landline service and advised their revised monthly charge AUTOMATICALLY; much more affordable… I did not contact them at all, so simple!

To confirm; when porting a landline number from Virgin Media, you do NOT lose your broadband service; top banana!

As for call quality; superb… albeit, slightly more laggy vs. PSTN—I must add, it does not affect useability… rather, something to be aware of, as all networks (including British Telecom) in the UK move to VoIP-based systems by 2025.

My ONLY complaint; I wish they’d supply ‘raw’ SIP login details; some of us (I’m sure I’m not alone!), long to use our ancient PAPT2s, instead of the supplied (very bright) blue-LED’d Grandstream ATAs.

…the PAPT2 and SPA3102 are certainly the GOAT’s of the VoIP/SIP world!

Vonage is a wonderful service that I have used for over 20 years.

You can call virtually every country for free if it's in your plan and it is great to talk on a free landline.

You can also take the small box anywhere in the World with you as well as your clients / contacts will still think you are in the UK because of your telephone number.

Vonage dealt with my query quickly & efficiently. Thanks

BT were unable to provide a fast internet service so switched to gigaclear fast fibre broadband but initially retained my BT wired phone line. However with BT phasing out wired connections and only offering a VOIP service I needed to find another provider and gigacclear recommended I contact Vonage.
The vonage web site was very clear and helpful so I contacted them to arrange a service. It was extremely important to me to be ableto retain my existing landline number and I was assured that this woulod be no problem. The whole process worked smoothly and all I needed to do was connect the supplied equipment to my router and phone. Simple clear instructions were provided and every thing worked immediateyl. The temporary phone number supplied was changed to my old number as requested within a few days with no problems. Great service

I have been with Vonage for several years as we have friends and relatives in several countries, as well as that by having the extension on my cell phone I can use it anywhere in the world so long as there is an internet connection which is invaluable. When I contact the help desk I have found the staff polite, patient and knowledgeable.

My husband recently passed away and I didn't realise that the bill was paid using his debit card, which following his death was cancelled. I was no longer able to use the service due to the unpaid bill of which I was unaware of, but their customer service talked me through changing it over to my name and debit card. So, thanks to the professional service all was resolved. We had used Vonage for many years, both in the U.S. and now in the U.K. and have always been very happy with the service.

I have no complaints brilliant service and very efficient
and very reasonable priced.