volumio.com Reviews 105

I bought a lifetime premium subscription months ago. They still charged me the yearly fee. I can't get a human to reply to me and am going in circles. I have an aggressive brain tumour, a fact I shared with them. I am not cognitively impaired but typing, energy etc are affected and going round in circles here is not funny. Life's too short, and I mean that literally.

I have been somewhat happy with Volumio, even if it was buggy and the UI was much worse than Tidal or Spotify. It is open source though and supports tidal so worked for me. But the recent update disabled support for .cue files which are important if you have copies of your CDs ripped into a single file. There was no warning about this before doing an upgrade.
When I filed a support ticket requesting the function to be restored they accepted the ticket, told me to wait and nearly 3 weeks later simply closed the ticket with a status "Won't do" and no further explanation.
I wasn't expecting much but was still disappointed by the way I was treated.

Volumio (Primo) puts an immature, half-finished product on the market.
When I found this out, I reported the error on Volumio's official website and tried to contact the company in several email messages, without success.
My letters have not been answered and no action has been taken to correct the defective product.
The last time it was possible to negotiate the purchase of a technically more advanced device (RIVO), but Volumio's strategy prevented this.
The product to be returned would have been priced at 400 Euro, with a new price of 799 Euro.
I think that Volumio's attitude is not a European example.

Volumio were quick to answer my questions and their answers were always very useful.

Depending on your usecase the software itself is great. The only reason that I stopped using it is because it doesn't gel with my plex-orientated set-up.

I inadvertently let my annual subscription continue, and upon realising this, cancelled and requested a refund. They were very responsive and understanding.

Audiophile Volumio is just the best for music, it rocks! Simple installation on Raspberry or X86 pc.

Thanks to Marco for his kind and professional help.

Marco's suggestions fixed my USB output issue, now my Rivo is fully functioning as a USB transport.
Thanks Marco for your inexhaustible support 👍

The proposed solution exceeded my expectations. Very efficient conversation and quick decisions.

Used a Raspberry Pi. NO GO.
Installed OK onto an sd card and booted up but wanted me to connect to WiFi when it was plugged into an Ethernet cable - HELLO, WAKE UP AT VOLUMINO.
Then it did not recognise a PI2AES hat. This was about the third time I had tried to get this pile of junk working and finally decided that my life was too short for this.
I suspect that when its been properly tested it may actually work but I only undertake software testing when paid - not as a free service.

Resolved a ticket without actually interacting with me to confirm things were fixed (they were not).

The reply to my query was quick and resolved my issues. What more do you want when you contact service support?

comfort, stable, unique

Davide was helpful and concise.

Having issues after updating my Rivo this was solved in a very reasonable time, Quick mail response from Davide, Volumio support worked out the issue and provided a new update.
Thanks Davide, enjoying my Rivo

The software is very good with Qobuz and with my hard drive of curated music. I sent it USB to a PS Audio DAC and the combination is excellent.

The software and the little Rivo does an excellent job with streaming as well as with the hard drive. It is a real bargin. The music is open with wide and deep imaging.

Well done

Have no answer to my questions and looong time to reply Volumio is a bad platform for listen to High Res audio Summa summarum pay a little bit Extra and a real audio streamer From René. Denmark

Nice guys, fast feedback, all went smoothly - for me it´s therefore triple AAA rating!

Davide gave me the help I needed, answered all of my questions AND was EXTREMELY PATIENT & PLEASANT!
👍🏼👍🏼👍🏼😀

Instead of canceling my monthly premium subscription my subscription got turned into a yearly subscription. I don't know how exactly that happened, I may have misunderstood some explanations and may have hit the wrong button.
After writing to the support team about the incident, the subscription got cancelled and I got a refund without issues. Great!