The customer communications when I first tried to get help was very frustrating until I was able to chat with Lawrence and he was most helpful. He sent links and screen shots for me to follow which ma... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
served by Customer Support Ms Jaynnie this afternoon as advised to call due to limitation of Live Chat. A slow tedious process for her as the issue was not common, a few payments with receipt indicati... See more
Company replied
Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the p... See more
Company replied
The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a websit... See more
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Company details
Information provided by various external sources
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Contact info
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapore
- vodien.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Live Chat is quick to respond
Live chat is quick to respond. For most cases able to resolve issue within 1 interaction.
17 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
The online assistance I received from…Emmanuel
The online assistance I received from Emmanuel was fantastic. It was a very complicated inquiry regarding the setting up of a new domain name and the creation of a new website on a current hosting account without interfering with another website already located on the same hosting platform. the entire process took 1.5hours
16 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Paul,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Quick and professional
Quick and professional. This is why I use Vodien.
15 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Jeremy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Nichole was very helpful
Nichole was very helpful. She not only solved the issue, but she also gave me sound advice on what I should do in future, to reduce external/third party dependency.
8 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Partha,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
VPS server keeps going down
VPS server keeps going down. We pay a premium but service levels are pathetic. No explanation, no service recovery, it is almost as though nothing happened. Very dissapointed with the experience. Beware before signing up with them.
7 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Zack,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the repeated downtime you’ve experienced with your VPS server. We understand how important stability and reliability are, especially when you are paying for a premium service, and we regret the frustration this situation has caused.
Your comments regarding the lack of updates, explanations, and service recovery following the incidents have been noted. This is not the level of service we aim to provide, and we take concerns like this seriously.
We would appreciate the opportunity to review your account and the incidents you’ve experienced in more detail. Please reach out to us at reviews@vodien.com with your account details and any related ticket references so our team can investigate and follow up accordingly.
Thank you for bringing this to our attention. Your feedback helps us improve our services and support processes.
Bern O.
Online Experience Specialist
Very good Domain management service
I've been using Vodien for a few years now for my domain names and DNS management. They are reasonably priced and their support is excellent. The support team is helpful and have never had any problem helping me with set up and management of the DNS settings.
7 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Andrew,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
12-Year Loyal Customer Betrayed: Coerced into a failing "Managed" VPS, trapped until 2027 with NO support and constant 8-hour outages.
I have been a loyal Vodien customer since 2013. I stayed through the acquisitions (Vodien and its parent company got sold a couple of times, giving them the benefit of the doubt, but I have never felt more betrayed and exploited by a service provider in my life.
Everything shifted when they prioritized sales over stability. I was coerced and pressured by their sales team into 'upgrading' to a Managed VPS back then. It was the single worst business decision I’ve ever made. For the last 6 months, my server has crashed or gone offline for 4 to 8 hours at a time—at least 8 separate times.
Here is the reality of 'Managed' service at Vodien:
Zero Accountability: They shortened their call-in hours specifically to dodge the flood of complaints about their failing servers.
The 'Loyalty' Tax: I am currently trapped. I paid upfront until April 2027 because I had faith in them, and now I am stuck watching my business suffer while they sit on my money.
Non-Existent Support: In today’s world, their service level is a joke. You aren't a client to them; you are a hostage.
The level of frustration and anger I feel cannot be put into words. I am counting down the days until I can escape this contract. If you value your uptime, your sanity, or your money, do not make the mistake I did. Stay far away from Vodien.
7 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you for taking the time to share your feedback and for being a long-standing customer with Vodien since 2013.
We’re very sorry to hear about the difficulties you’ve experienced with your Managed VPS service and the frustration caused by the repeated outages and support concerns you described. We understand how critical uptime and reliable assistance are for running a business, and we regret the disruption this situation has caused.
Your comments regarding service stability, support availability, and your experience with the upgrade process have been noted. This is not the level of service we aim to provide, and we take feedback from long-term customers very seriously.
We would appreciate the opportunity to review your account and the incidents you mentioned in more detail so we can better understand what has occurred and explore how we can assist. Please reach out to us at reviews@vodien.com with your account details and any related ticket references so our team can investigate and follow up accordingly.
Thank you again for bringing this to our attention. Your feedback helps us identify areas where we need to improve our services and support processes.
Bern O.
Online Experience Specialist
SMTP Error resolved within minutes
Had to wait a little for an agent to attend to me but the wait was worth it as my issue was resolved in 1 interaction! Many thanks to Mr Roy!
6 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Wonderful experience with patience and…
Wonderful experience with patience and knowledgeable staffs.
5 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Derrick,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Excellent technical support
I would like to commend the technical team of Vodien for always giving support and helping solve my issues.
5 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Junelyn,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Great Support from Merchael
Great support from Merchael who is knowledgeable in his role, guided and showed me what he has updated to solve my email spam issue.
3 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Elizabeth,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Needed help again as im Not able to…
Needed help again as im Not able to create additional login for my tech colleague. Mr Mark gave an alternative and all had been resolved. thank You, Mr Mark
1 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Quek,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Experienced Customer Service John
Experienced Customer Service John. Patience is his virtue!
27 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Excellent and Great Service rendered by Geoff
Geoff have rendered his assistance so well and have been patience with me asking lots of questions about web hosting.
27 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Claudia,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
The reviews listed here are lies…Vodien is a terrible choice.
The reviews listed here are lies because Vodien encourages customers to post positive reviews ONLY on positive customer support interactions. Vodien is NOT a good company to deal with, they do not get the basics of their DNS hosting correct and simple things like A records, MX records and TXT records do not work because behind the scenes their systems are all based on acquisitions, so they don't talk to each other. Updating a CheapDomains DNS record in the Vodien interface fails, EVERY TIME. Going through support leads to no progress quickly. It takes weeks to get anything done. If you're Australian - DO NOT USE VODIEN.
27 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Aaron,
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties you experienced with our DNS services and support. We understand how frustrating it can be when technical issues take longer than expected to resolve. This is not the level of service we aim to provide, and we take your feedback seriously.
We would appreciate the opportunity to review your situation in more detail and assist further. Please contact us at reviews@vodien.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us improve our services.
Kind regards,
Cathy T.
Online Experience Specialist
My issue was solved in 1 interaction
My issue was solved in 1 interaction! These guys are professional and helpful! Been with them for 13 years now since 2013 and they never disappoint!
26 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Dr. Jit Seng,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Service and efficiency
26 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Steve,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Technical Support
It makes a pleasant change when seeking technical advice to get attended to promptly and by an agent who has the technical knowledge to solve the problem. Well done Vodien
27 January 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Rob,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
It was very easy to get in touch with…
It was very easy to get in touch with customer service and communicate with the technical team. They responded promptly and resolved my issue quickly and efficiently.
25 February 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
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