The customer communications when I first tried to get help was very frustrating until I was able to chat with Lawrence and he was most helpful. He sent links and screen shots for me to follow which ma... See more
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served by Customer Support Ms Jaynnie this afternoon as advised to call due to limitation of Live Chat. A slow tedious process for her as the issue was not common, a few payments with receipt indicati... See more
Company replied
Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the p... See more
Company replied
The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a websit... See more
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Company details
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The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Contact info
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapore
- vodien.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Slashy is professional, patient and sincerely helpful
Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the processes to fix my email pop up error message. After we went through several times she fixed my error message problem. I am very thankful and appreciate her help in resolving my error message problem.
9 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Slashy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Well done job and resolved the problem…
Well done job and resolved the problem in one interaction.
9 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Jeanina is so patient and helpful
Jeanina is so patient and helpful. She walked me through the steps to get my email working again. I really appreciate that especially when I’m not so tech savvy.
8 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Problem solved in one interaction
Problem solved in one interaction. No need to deal with endless chatbot before getting to a warm body.
8 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Great and accurate advice to resolve my…
Great and accurate advice to resolve my site issues. 2 thumbs up to Geoff!
7 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Kasi,
Thank you for taking the time to share your feedback.
We appreciate your positive comments and are pleased to know that your experience with our service has met your expectations. We remain committed to maintaining a high standard of service for all our customers.
Should you require any assistance in the future, please do not hesitate to contact us.
Thanks for being the best part of Vodien.
Kind regards,
Cathy T.
Online Experience Specialist
Karlisle.D has been so patient and…
Karlisle.D has been so patient and helpful. Finding solutions, actively and diligently trying to solve my issue! Kudos and always appreciated.
6 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Adrian,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Joe is very helpful.
4 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Fan,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Why so cute 🥺
2 April 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Leyu,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Instant, real human help on website technical issues!
The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a website versus who manages DNS records versus who manages emails....
31 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
CSO is knowledgeable and able to help.
CSO is knowledgeable and able to help.
One gripe I have though, is that there is no way for me to mass import DNS records. It is quite a hassle to manually create dozens of DNS records when transferring nameservers to Vodien nameservers.
30 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Thank you, CLAR! Superb assistance & service, bar none.
Thank you, Clar for assisting us. It may be a simple issue to others, but it was business critical for us. We are very grateful for your advice, support and most importantly, a step by step approach to solve our tech issue. We are normal users and to go though all these is a daunting task for us. Appreciate your empathy and superb customer service. We truly appreciate it. Pls keep up the good work & we will continue to stay with Vodien.
Senior management - pls take note, appreciate your customers service TECH staff, they are the most important element in clients choosing to continue with your company.
27 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Peony
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Sorted out my technical hiccup fast and…
Sorted out my technical hiccup fast and courteously.
25 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Jason was most friendly
Jason was most friendly, knowledgeable and helpful.
24 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Robert,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
was able to resolve the inquiry quickly
was able to resolve the inquiry quickly
21 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Graham,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Every 3 months we lose our email
Every 3 months or so, our email system goes down, due to the Vodien server services stopping. There is always a lengthy delay while the problem is resolved. Last time was a, upgrade carried out during weekday business hours with no prior notification. I have been with the previous providers who Vodien bought out, and rarely had any issues. As a former server and network engineer at a major IT company, we had software tools which monitored servers and knew before the client when an issue arose. Worse still Vodien's status page NEVER shows any issues even when servers are down for an extended period. Vodien staff are polite and friendly, but only Level 1 staff talk to us during an outage, and few technical details are given. Their technical staff should be working on a fix, before I find out that systems are not working, but this seems beyond their organisation's scope.
Email went down around midnight. No progress by their "support" team after around 15 hours. Complained that this was the 4th extended email outage in 12 months and was told that the outage is because the server I am hosted on is old and not capable of carrying the load it has, so to expect more of the same. This information was conveyed by a sarcastic and arrogant sales person (Business Development Specialist) who proceeded to try to up-sell me to a more expensive service costing 250% of what I currently pay (Titan Email). There has been no contact prior to this event advising that I needed to change and considering we have only 3 low volume mailboxes, I find it hard to believe that this is anything more than a ploy to move to a higher cost service. In the process of looking at moving to another service, I also found that Vodien, when it took over from my previous provider through a buyout, failed to accurately transfer my domain registration details, tying me up in more calls to get the details corrected. This company has generally polite and helpful people in support but it appears there is poor technical management, no server monitoring, and a sales force dedicated to up-selling. If you are considering using them for email hosting, discard them as their products are generally not reliable.
Lastly, their status page which is supposed to show any outages, NEVER shows issues while they are in progress, unless you dig behind, where you will find details of past events, but nothing on current problems. Their old web page, advertising mailPlus, the service I have been on up until now, states that the Data Centres were in Australia, but I confirmed today that the servers are all in Singapore, another blatant misinformation. The pictures I attached show a Status Screen showing no issues, but details behind the screen show a different picture, hidden to the casual eye. Just don't use them.
FURTHER TO THIS, AFTER A 21 HOUR OUTAGE, THEIR "FIX" LASTED 3 HOURS, AND WE ARE NOW INTO A SECOND OUTAGE ALREADY LASTING 13 HOURS. THESE PEOPLE ARE TECHNICALLY INCOMPETENT.
But wait, the saga goes on. Now at 57 hours and only contact with their "Support" is "Chat" which also has extended wait times. These people are technically incompetent and have no regard for customer service. They send boilerplate platitudes from their "Online Experience Specialists" saying they know how important email is to you, then fail to fix their system, Meanwhile, their Pulse monitoring web page shows no problems since March 7th. DO NOT USE THESE PEOPLE.
20 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Ian,
Hello,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the recurring email service disruptions you’ve experienced and the impact these outages have had on your business operations.
We understand how critical email availability and proactive incident management are, particularly when outages occur during business hours without prior notification. We also appreciate your perspective and expectations regarding monitoring, communication transparency, and timely escalation during service incidents. It’s clear that the delays in resolution, lack of advance notice, and limited technical updates during outages have caused understandable frustration.
Your feedback regarding system monitoring, outage communication, and the accuracy of the status page is taken seriously. This is not the experience we aim to provide, and we regret that your recent experiences have not reflected the reliability you previously received.
We would welcome the opportunity to review these incidents in detail, including the outages mentioned and your prior support interactions, so the matter can be properly investigated. Please contact us at support@vodien.com with your account details and any related ticket references so our team can conduct a thorough review and follow up with you directly.
Thank you again for bringing this to our attention.
Kind regards,
Bern O.
Online Experience Specialist
Always prompt & courteous support ...
Always prompt & courteous support of the highest standard ;-)
19 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Andrew,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Julie is quick to know what I need
Julie is quick to know what I need. and get it solve. Thank you Julie
19 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Kian,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Reply from Vodien Internet Solutions Pte Ltd
Hello Fu,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Yet More Lies and Scammy Tactics
So I have finally had enough of Vodien's dishonest and scammy style of operations, and moved my account to CLDY.
The timeline of their latest scammy behaviour is listed below:
27 Feb 2026: I receive an e-mail from a Rene Plateno, Business Development Specialist at Vodien (Singapore).
His e-mail reads:
We are reaching out with regard to the subject above. Please be advised that our mailValue plan is no longer offered to new customers, as we’ve transitioned to a new email platform. In light of this, we are reaching out to existing customer who are on the legacy platforms because we need to discuss the options in upgrading to the newer server to avoid service restrictions and interruptions.
Basing on your current usage, the recommended plan is:
Titan Email - Personal Plan - 2 Accounts Each license includes
5 GB Email Storage
Web & Mobile Apps
Calendar & Contacts
Email Forwarding & Alias
Upgrade cost:
3 years = $183.92
The plain English meaning of this e-mail from Rene Plateno is:
1. My existing e-mail plan will be phased out.
2. Rene Plateno has analysed my profile and would like me to buy a 3-year plan at $183.92.
I have NEVER bought ANY 3-year package from Vodien. ALL my e-mail renewals have only been on single-year basis. So I do not know where Rene Plateno found it fitting for me to buy a 3 year package at one go. Unless of course, he wants to maximise his commissions.
03 Mar 2026:
I replied:
Why is there no breakdown of the costs?
Why do you imply that I must renew for 3 years at one go?
I would appreciate a detailed breakdown of the "upgrade" you are proposing.
DO NOT trick me into upgrading for 3 years when I am not required to do that. I know you are after the commission.
04 Mar 2026:
He replies:
Thank you for your question. To straight the record right, we offer you a 3-year upfront charge because 15% discount is applied whereas the 1 year is only 5% discount and the 2 years is only $10% discount.
The Titan email is charge per mailbox so if per mailbox charge is:
$34.66 x 2 = $69.32 1 year
$65.40 x 2 = $130.80 2 years
$93 x 2 = $ = $186.00 3 years
Note: Those pricing above are discounted rate according as mentioned above.
Now, you have a remaining credit from your current plan which is $21.51 which will be applied accordingly. So, let me know which term you wish to take advantage so we can prepare the top up invoice.
16 Mar 2026:
He e-mails me again:
Good day.
We would like to follow up on this matter so we can proceed on the next step and do the migration accordingly.
Regards,
16 Mar 2026:
I use the Live Chat intending to actually sign up for the Titan e-mail plan because as per the e-mail from Rene Plateno I believed that MY EXISTING PLAN WILL BE PHASED OUT (which I found out about an hour later to be a complete lie). I used the Live Chat because I do not wish to deal with him. But somehow the agent I am chatting with still puts Rene Plateno on the Chat. I repeat my earlier assertion to him that he is dishonest but he denies it. I tell him in upper case that I do not wish to deal with him. He refuses to put another agent on the chat. For Vodien's benefit: This exchange is on record because I have the chat transcript.
I call the Hotline +65 6018 3544 and speak to a Mary. I tell her I want to sign up for one year of Titan as proposed by Rene Plateno. Mary wants to refer me to Rene Plateno. I tell her no, I do not want to talk to him. After some discussion Mary tells me that my existing plan WILL NOT be phased out. I am shocked at this revelation; that Rene Plateno has lied to me about my existing plan being phased out and almost deceiving me into signing up for a more expensive plan.
I demand that Mary transfer me to a supervisor. She puts me on hold. She comes back and says all the supervisors are in an "emergency meeting" (her exact words). I ask her to get one of them to e-mail me. She agrees and promises that I will get an e-mail before the end of business day.
No one e-mails me.
The next day I research my options to migrate my e-mail accounts. Shortly after noon I fill in a webform on the CLDY website. A few minutes later a representative from CLDY messages me at 1232hrs. We firm up a suitable e-mail package. By 1430hrs my e-mail accounts are ported over. In just 2 hours. No fuss. No lies.
16 March 2026
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Chen,
Thank you for sharing your feedback.
We sincerely apologise for your experience, particularly the confusion around the plan information, the communication you received, and the difficulty in resolving your concerns through our support channels.
We understand how concerning this must have been, especially when clear and accurate information was expected. This does not reflect the standards of service we strive to provide, and your feedback is being taken seriously.
We would appreciate the opportunity to review this matter further. Please contact us at reviews@vodien.com with your account details so we can investigate and follow up accordingly.
Thank you for bringing this to our attention.
Kind regards,
Cathy T.
Online Experience Specialist
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