Vodafone Portugal Reviews 

Terrible service! You end up paying always more. They activate offers that you don't ask for. The customer service does not exist. It takes days to deactivate offers that they start for you.

The advisors are slow, rude and disinterested in the customer issue. They do not do anything to help the customer more than send via chat some predefined templates. Customer service assistance from Portugal is the worst I have ever had in Vodafone or outside of it

Bought a card that was supposed to last 30 days, it stopped working after 27 days, despite having both data and calls left. No English option. And also discovered you can get other SIMs for less than half the price

I bought this card from their online shop, paid for it, it never works! I have gone to their official outlets for 8 times, and every time I went there, I was asked to wait for 24 hours. After each of the 24 hours and messages of promises from the text, nothing happened. I tried calling their customer service, asked me to wait for 2 hours, also nothing happened! Such a waste of my money, Vodafone is nothing but scammers!

We spend over 1000 euros a month and we have to pay for the equipment I will be changing

i subscribed a year ago to an internet contract with Vodafone with a 24-month break clause. i am now moving to another area of Lisbon where Vodafone don't provide coverage, but they are still asking me to pay 300 euros of penalty for early cancellation of the contract. terrible terrible customer service. Go with Nos or MEO, they are a lot better!

I purchased a vodafone pre paid sim specifically to call an overseas number. Got charged €10 and it all went in 2 minutes.
What a rip off Vodafone.

The quality of the internet is really shaky. However, the big problem is that customer service isn't interested in solving it. They just passed me around to another person on the phone, none of whom wanted to help.

It's somewhat ironic that they advertise "super fast fibre internet" but then say that in the actual contract "they don't guarantee the specified service" (e.g. 100 mbps download and upload speed).

Choose one, false advertising is not helping you.

The worst simply the worst I have problem in the internet and they don't want to fix it!

They send an email that the subject is “Good News” but the text is something like: “Good news, you were not select, but we encorauge you to keep looking for other opportunities at Vodafone”. This is the most stupid way to communicate that you didnt pass. What are they trying to do? Make us create expectations and then trick us?

Horrible disgusting people and service. I spent 60 euros purchasing data credit and was told the whole 60 euros of credit was spent on a call while I was on flight and incapable of using my phone. When I called to ask my credit had gone, the operator hung up on me. This is no different from every other scam on the streets of Portugal.

DO NOT EVER USE VODAFONE PORTUGAL! They are scam artists and do not deserve to exist.

Very disappointed with this Company!!! I have been customer for 5 years...moving to a new address where VODAFONE CANNOT PROVIDE SERVICES, but still have tonpay €120 of INSTALATION!!!!
So dont sign anything up without reading it properly or choose8 another Company because this one takes advantage of you, does not treat you well and literaly robs you.... 👎👎👎

I had a Vodafone subscription but had to cancel because they allow to subscribe to unknown services (like games) that you never use, never signed up for and then bill you for that without any shame. I soon found out the better price of the subscription was hiding the way they make more money of customers. They refused to change policy hence I left. I think you should never go for Vodafone in Portugal.

I signed a 2 year contract with Vodafone when moving to Portugal (as there were no short-term ones) but after a year I had to move out of the country. Vodafone didn't let me cancel it, the penalty basically corresponded to the full amount I'd pay if I kept the line, so I decided to keep it. At the end of the 2 year contract though I sent a request of cancelation-in Portuguese-stating that I want all services under my name to be cancelled after the end of my contract. They assured me that this would be the case, but today I received a 300euro penalty for "early cancelation", even though the contract was canceled on time. I have spent an incredible amount of hours talking with the customer support, and every time they seem helpful until a new bill shows up, and given that I don't even live there anymore it's an even bigger pain! STAY AWAY FROM THIS COMPANY!