Vodafone Portugal Reviews 

Terrible customer service - in presence at official shops, by telephone, by email. I simply tried to end my mobile plan after the 2-year mandatory period and it was impossible to get it done. I went to 3 shops where different Vodafone staff told me everytime that it would be done by the next day (which obviously never happened). I sent emails that are still waiting for an answer until today. I called 3 times to try to solve it; everytime I was put on hold for about 20 minutes and the call ended without any explanation. When I called the support number again and ask them to call me instead (because I was calling from outside EU and being charged 2,5€ per minute waiting on roaming) I was warned (yes, that is the exact word) that calling the company's clients (on a Vodafone portuguese number) was an exceptional measure and it was the last time they would do it for me. Dear Vodafone, I'm so sorry that your customer services are useless, that I needed to call you several times and that every time your connection abruptly ended and made me call you again; I thought maybe you would like to actively call your clients back when the call is interrupted and the subject is not yet solved - apparently not. Heartly, Vodafone, I'm so sorry to disturbe you.

It is impossible to contact Vodaphone Portugal
I cannot contact them by email - the form will not accept my data. The telephone number given will not connect.
The rude guy in Lagos office just told me to find another supplier!

I landed in Porto airport 6 days ago. I bought a Vodafone Sim card and i have had nothing but connection problems. There has been absolutely no internet connection along the coast from Praia de Mira to Vagueira. Everyone I've spoken to have had similar issues. No connection happens as early as 10am through to 8pm. I emailed vodafone to complain because my Sim card has no calling feature and they could not provide a reason. They will only help a customer. I am a customer. I can't even use google maps due to internet 'no' connection issues.
Its disgusting and a waste of money.
If they are aware of this issue then it should be fixed as this causes alot of stress for travellers.

I am a NOS client, and yesterday I received a POTENTIALLY suspicious call from a private Vodaphone number. There was no satisfactory explanation or identification from the caller and so, to report and/or prevent attempted fraud, I asked Vodaphone, Portugal for support. However, following several futile, very time-consuming, attempts to contact Vodaphone by email and online, I was forced to travel to the Vodaphone shop in my area.

In the V/phone shop, I provided them with their client’s number, and described the suspicious calls. I also stressed that while these might have been attempts to defraud, I acknowledged that it might have been perfectly innocent. Nevertheless, as I felt it was important to be sure, I was therefore alerting Vodaphone, and requesting their assistance.

In the V/phone shop I was, unbelievably, told that they could do nothing; but, that I could call V/phone HQ at my own expense, and which I did while still in the shop. Again, I explained everything, and yet again was informed that - because I was not a V/phone customer - absolutely nothing could be done! As a result, the potential for fraud from a Vodaphone number still exists, despite my serious concerns, and very best efforts to do the right thing.

Such inability, and/or unwillingness, to potentially prevent fraud by a global, personal communications brand like Vodaphone is deeply disappointing, and extremely worrying. Indeed, such cavalier, so-called ‘Customer Service’ is totally unacceptable in the 21st century.

NÃO À PREVENÇÃO DE FRAUDES EM POTENCIAL
Sou um cliente da NOS e ontem recebi uma ligação POTENCIALMENTE suspeita de um número privado do Vodaphone. Não houve explicação ou identificação satisfatória do chamador e, portanto, para denunciar e/ou evitar tentativas de fraude, pedi apoio à Vodaphone, Portugal. No entanto, após várias tentativas fúteis e muito demoradas de entrar em contato com a Vodaphone por e-mail e on-line, fui forçado a viajar para a loja da Vodaphone na minha área.

Na loja V/phone, forneci o número do cliente e descrevi as chamadas suspeitas. Também enfatizei que, embora essas possam ter sido tentativas de fraude, reconheci que poderia ter sido perfeitamente inocente. No entanto, como eu sentia que era importante ter certeza, eu estava, portanto, alertando a Vodaphone e solicitando sua assistência.

Na loja V/phone, me disseram, inacreditavelmente, que eles não podiam fazer nada; mas, que eu poderia ligar para a sede do V/phone às minhas próprias custas, e o que eu fiz enquanto ainda estava na loja. Mais uma vez, expliquei tudo, e mais uma vez fui informado de que - porque eu não era um cliente V/phone - absolutamente nada poderia ser feito! Como resultado, o potencial de fraude de um número Vodaphone ainda existe, apesar das minhas sérias preocupações e dos meus melhores esforços para fazer a coisa certa.

Tal incapacidade, e/ou falta de vontade, de potencialmente evitar fraudes por uma marca global de comunicações pessoais como a Vodaphone é profundamente decepcionante e extremamente preocupante. De fato, tal cavaleiro, o chamado “Atendimento ao Cliente”, é totalmente inaceitável no século XXI.

Their customer service is the worst I have ever dealt with. It's sad when companies like this treat their customers so badly, I guess they don't care because the money keeps flowing into them. If they got treated the way they treated us, they would stop treating people the way they treat us.

Useless company and more useless is their customer service. Need to cancel contract and they’re basically avoiding to give clear instructions.

Keeps going down at night. Really unrelaiable
Imagine going of work, Playing your favourite game, taking 1hr to get in the server, and 5min in the internet just goes down... Keeps happening too. Its soo frustating really

Got an unlimited data sim for €35 per month.
Was ok for the 1st week 50mbps ..then it's now being throttled to 5 mbps..paying monthly...going back to NOS as they don't throttle you...proper unlimited.
Shocking !

Was with MEO......another useless company only interested in flogging phones, fibre.......but service forget it.
So tried a mobile 4G sim for my home on Vodafone,,,, 24 hours for 1 euro, to my surprise my sppeds were much better than with MEO, so tried a longer 5 day test and all the time speeds were in the 50mb (which was very fast for me, as MEO was running at about 5mb)....So I stopped the MEO contract (over 10 years) and took out a rolling one month unlimited contract for e33/month with Vodafone PT (unlimited has a catch tho....while you get unlimited data you onlhy get full speed for 200GB, then it will drop to they say 10mb/sec.......For some odd reason, after fitting the new sim for the contract I have never managed to get 50MBPS again, now the best I ever see is in fact about 15mbps.....so going in tomorrow to my local shop to stop this contract and go to a 30day unlimited deal which costs the same as my current contract

Worst customer service I’ve ever experienced. Over 1 hour waiting times for a customer rep to pick up your call until you eventually give up, multiple times at different times of the day.

0/5

Greedy, idiotic company, permanently moved away from Portugal. Took necessary steps to go in person and cancel account. Rep confirmed that account would be canceled so I left the country after returning equipment. Still getting billed months later, talked to customer service guy and he said I have to get a bunch of stuff notarized in order to break the contract even though I already gave the rep the information I was asked for in order to verify breaking the contract and leaving the country. WHAT A SCAM. Should be sued out of existence.

While on holiday in Portugal, we bought a prepaid SIM at a Vodaphone store for 15 days with unlimited data usage.
As it turns out, after 4.5 days the speed was reduced to between 0.20 and 0.01kb. This makes use of the Internet impossible. So we were simply scammed by Vodafoon! Advice: find another provider.
Vodaphone is completely unreliable.

The client service is awful : the number 16913 is paid (but they aren't honest about it), and for the rest of the numbers it's an automatic robot that "helps" you. So nothing is really solved when you have a problem.

We cancelled our service two years ago, they continue to bill us. We signed a contract hence they stipulate we cannot cancel, we had to leave Portugal due to ill health and obtain treatment, they are not interested, heartless people. We visited the branches in the Algarve, plus sent emails. Full of promises and Bull dust plus make promises, which they do not honour, never again, as I feel they are two faced, and their staff does not listen to anything. We ended up selling our house and returning to our home country but Vodacom are still taking money out of our account,

Not even 1 star - it says dial 0 for English - no English - held on eventually pushing all buttons after 45 mins a human answered , said no English and cut me off - happy to take my money but not happy to give any service - we have no internet and need to call abroad for a funeral

The worst possible customer service. Incompetence and arbitrary application of rules. These people are mediocre.

Absolutely horrible. We signed up on 22 Oct and were given a date of 28 October for an engineer to come. Nobody showed up. No message, no phone call, no email nothing. When we called them up they said we need to send them our Portuguese citizen card (we are not Portuguese) or residency permit (we are EU citizen and don't need a residency permit - and cannot get one). Since then it is regular contact with the (un)help(full) line. We are given different information every time (fault in our website, we fixed the problem, there is a problem with your NIF). They say it is with their complaints department but cannot say us how long it is going to take. Ridiculous customer service.

I can't wait for the AI to take over, because human ineptitude is truly getting out of hand. Just when i thought i've seen it all, Vodafone manages to suprise my eyebrows off. This is the most incompetent useless company i've come across in a while! I strongly advise against signing a contract with them, these guys are nothing but a pain in a backside. How a corporation selling tiny packages for apothecary prices and with literally zero customer service is still affloat, is beyond me.

We have just spent the last five days without internet even though we are paying Vodafone to provide a service. Tech support are useless and their internal systems appear to be just as bad. Apparently if you run out of data and you pay for extra data there is a known problem that sometimes it doesn't work but Vodafone takes your money. Allegedly no one knows how to fix it?

The guys at the top need to be held accountable for the poor performance of vodafone.

Vodafone Portugal are possibly the worst company I have ever had the misfortune to deal with. I have to have a 4G sim card and router for data and was promised all sorts of BS for speed and usage non of which was remotely true. They have used excuses like you are too far away from the mast and all sorts of other rubbish but I think the truth is they cannot provide the service they advertise. Some days I cannot get about 250 Kbits. At this rate you cannot load a web page and may have issues making a phone call. I have occasionally managed consistent speeds of 35Mbits for maybe half an hour and then it's back to Kbits so being too far from the mast is just a lie. Avoid Vodafone at all costs, do not use them if you can possibly avoid it.