Vocal Views Reviews 

854
•
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the straightforward application process, clear instructions, and engaging, well-moderated research topics. Many participants frequently mention that the staff and moderators are extremely friendly, professional, and communicative, providing helpful guidance throughout every single stage of the studies. Some reviewers were not happy with payment delays, pointing out that promised incentives sometimes take months to arrive or require significant chasing. Additionally, a few people reported severe difficulties reaching customer support when trying to resolve missing compensation, noting that emails and phone calls were frequently ignored.

What people talk about most

Payment

People report ambiguous experiences with payment, as many consumers praise generous incentives and prompt... See more

Staff

Customers consistently note positive experiences with staff, frequently describing team members as friendly,... See more

Service

Customers had ambiguous experiences with service, as some reviewers praised the helpful staff,... See more

Customer service

Consumers find customer service to be deeply frustrating, reporting that emails are ignored, phone calls are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Recently participated in a study and it was a success The recruiters were so nice and they kept calling me to make sure I’m set for the meeting My incentives were paid in the date that was given

Company replied

Rated 4 out of 5 stars

Had an issue with very late payment but eventually resolved. The research was interesting and well organised.

Company replied

Rated 5 out of 5 stars

The research was interesting, so thank you for onboarding me. The whole process, from applying to taking part was really simple, and the Vocal Views team guided me through every stage with ease. Thank... See more

Company replied

Rated 5 out of 5 stars

These are people who know what they're doing. Always considerate and inclusive, they take the time to let an applicant know if they have been or have NOT been successful. The projects are many and v... See more

Company replied


Company details

  1. Market Researcher

Written by the company

Vocal Views provides an innovative platform where you can sign up and get involved in paid market research studies. It gives out registered members the opportunity to tell companies large and small how they feel about their products and services.


Contact info

3.7

Average

TrustScore 3.5 out of 5

854 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(854)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with Vocal Views

Great experience with Vocal Views. Had a lot of fun discussing a really interesting topic!

4 July 2025
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello,

It’s great to hear that you enjoyed your experience with Vocal Views! Thank you for taking the time to share your feedback — it’s truly appreciated.

Wishing you a great day!

Best regards,
Team Vocal Views

Rated 5 out of 5 stars

Great experience with Vocal Views

I really enjoyed my experience interviewing with vocal views for a market research study regarding the usage of data science in a corporate environment. The interview questions were very interesting and has since helped me reflect on my experience within the field. The interviewer herself was very experienced within the field and also offered me some advice on how best to sell myself and leverage my own experiences to move up the ladder. Not long after this interview I landed a new role in a more senior level within a market research company. I can confidently say that the interview that I had with Vocal Views contributed to me getting offered the new role that I am in. Thank you very much. I look forward to doing more interviews with you in the future!

18 March 2025
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello Adam,

This is wonderful to hear—congratulations on your new role! It's great to know that you gained as much from the experience as you contributed.

Wishing you all the best in this next chapter.

Have a great day,
Team Vocal Views

Rated 5 out of 5 stars

Excellent communication

The communication from VV was excellent, one of the best market research companies who ensure that focus groups are effective for participants.

8 July 2025
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello John,

Thank you so much for taking the time to share your feedback with Vocal Views. We truly appreciate your thoughtful insights and are grateful for your contribution.

Wishing you a great day!

Best regards,
Team Vocal Views

Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the project, clear guidelines, very well explained and enjoyed the research

18 June 2025
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello,

Thank you so much for leaving us a fantastic review – we truly appreciate your feedback!

Have a great day,
Team Vocal Views

Rated 5 out of 5 stars

Great!

Great experience with VV. Staff are friendly and informative. Projects are straightforward and interesting. Payment is quick and easy.

31 July 2024
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello Lucy,

Thank you for taking the time to leave us your feedback. We're so pleased to hear you found everything straightforward – and most importantly, interesting!

Wishing you a great day,
– The Vocal Views Team

Rated 5 out of 5 stars

Exsperience of travel through cooking


It was an absolute pleasure taking part in this research questionnaire. The questions were thoughtfully designed, clear, and easy to follow, reflecting the effort and professionalism of the research team. The flow of the questionnaire was smooth, and the topics covered felt both relevant and engaging. I appreciated the opportunity to contribute to meaningful research, and I would gladly participate again in the future. Thank you for making the experience enjoyable and respectful of my time!
It was an absolute pleasure taking part in this research questionnaire. The questions were thoughtfully designed, clear, and easy to follow, reflecting the effort and professionalism of the research team. The flow of the questionnaire was smooth, and the topics covered felt both relevant and engaging. I appreciated the opportunity to contribute to meaningful research, and I would gladly participate again in the future. Thank you for making the experience enjoyable and respectful of my time!

27 May 2025
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello Stephen,

Thank you for taking the time to leave us such a detailed review. It’s great to hear all the positive things you had to say about your experience with Vocal Views.

We look forward to having you on board for another project in the future!

Wishing you a great day,
– The Vocal Views Team

Rated 5 out of 5 stars

Very straightforward experience with VV…

Very straightforward experience with VV
No issues and friendly staff helping out with any questions.

3 May 2025
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello Jamie,

It’s wonderful to hear that you enjoyed your experience with Vocal Views. We always strive to be as efficient and responsive as possible, so we’re glad to know that came through!

Thank you for taking the time to share your feedback.

– The Vocal Views Team

Rated 5 out of 5 stars

A great team of people

A great team of people, super efficient and organized. They made this completely easy and stress free and I wouldn't hesitate to recommend them!

20 June 2025
Unprompted review
Vocal Views logo

Reply from Vocal Views

What wonderful feedback – the team will be so pleased to hear this!
Wishing you a great day,
– The Vocal Views Team

Rated 5 out of 5 stars

Overall a good experience

Have done a couple market research projects with Vocal Views for the extra cash!
Communication with the team has been excellent - Laura had responded promptly and efficiently when I had questions.

Payments can take a while and I’ve had to chase it on both occasions, so I feel this is something they can improve on.

Overall a good experience and extra money in my pocket.

2 April 2025
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello Natasha,

It’s great to hear about the positive experience you’ve had with Vocal Views. We also truly appreciate your honest feedback on areas where we can improve.

Faster turnaround times for incentive payments are definitely something we’re working on, and your input helps us do better.

Wishing you a great day,
– The Vocal Views Team

Rated 5 out of 5 stars

I recently completed some market…

I recently completed some market research with vocal views. It was a positive experience, easy to complete questionnaires, product was great, the people I dealt with were very easy to talk to and they gave straightforward instructions. I would definitely do this again

2 June 2025
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello Amy,

We’re so pleased to hear you had such a positive experience with us at Vocal Views. We look forward to having you on board again in the future!

Wishing you a great day,
– The Vocal Views Team

Rated 5 out of 5 stars

The session was well organised and run…

The session was well organised and run to time. The representative was well informed and managed the process brilliantly.

28 May 2025
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello,

That’s great to hear — thank you for taking the time to leave us your feedback!

Best regards,
Team Vocal Views

Rated 5 out of 5 stars

All very straight forward

All very straight forward, really enjoyed my first time taking part in market research. I will definitely do this again for the extra cash!!

2 April 2025
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello Lola,

It really is a great way to earn some extra cash, isn’t it? We’re so pleased to hear you enjoyed your first experience with market research.

Thank you for taking the time to leave us a review!

– The Vocal Views Team

Rated 5 out of 5 stars

Well organised and professional

Well organised and professional. All on time and was interesting

Regards Jonothan

11 June 2025
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello,

That’s wonderful to hear! We’re so glad you found the project interesting and enjoyed taking part.

Wishing you a great day!

– The Vocal Views Team

Rated 5 out of 5 stars

Everything was clearly explained and…

Everything was clearly explained and the sign up process simple

4 April 2025
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello Helen,

That’s great to hear — thank you for taking the time to leave us your feedback!

Best regards,
Team Vocal Views

Rated 5 out of 5 stars

I really enjoyed taking part in a…

I really enjoyed taking part in a recent online research, it was from the comfort of my home and I got paid for it!! I had a small issue verifying my ID for payment but this was resolved really quickly by the team. Super helpful.

19 June 2025
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello Henrietta,

Thank you for taking the time to leave us your feedback. We're so pleased to hear that your issue was resolved promptly.

Wishing you a great day!

Best regards,
Team Vocal Views

Rated 1 out of 5 stars

Never Paid!!

I participated in a dog food study in May 2025 that required purchasing food online and in-store. Nearly 2 months later I still haven't been paid! I have emailed support too many times to count! At first they kept saying that payment would be coming and then finally said payment was sent, but it wasn't. Not only am I out of my time for doing the study but I'm out nearly $50 for the food I had to purchase. I have no faith in this company to actually pay me. I will never do a study with Vocal Views again!

19 June 2025
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hi Kelsey,

I’m really sorry to hear how you're feeling.

Just to let you know, the payment for this project has been sent from our end. There’s currently a slight delay on the other end due to the currency conversion from GBP to USD. We’ve been in touch with them, and they are working as quickly as possible to resolve this.

This type of delay is unusual, and we appreciate your patience while it’s being sorted.

Many thanks,
Vocal Views

Rated 5 out of 5 stars

Great project on an interesting topic

Great project on an interesting topic, really good communication from VV throughout the project and payment was processed efficiently and promptly a week later. The Vocal Views team have worked hard to improve their service and it's definitely working, would be happy to do future projects with this team 🙂

29 May 2025
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello,

This is wonderful to hear! Thank you for taking the time to notice the steps we've taken to improve our service and for leaving us such a fantastic review.

Have a great day!
Team Vocal Views

Rated 5 out of 5 stars

Professional and helpful

Vocal views are a great company to work with. Lana was proactive and communicative throughout the process and was great to collaborate with. Would certainly reccommend working with them.

29 May 2025
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello,

Thank you for taking the time to leave us a review. We appreciate your feedback and will be sure to pass it along to the team member you mentioned.

Have a great day!
Team Vocal Views

Rated 1 out of 5 stars

Not Paid for participation

BEWARE OF SCAM! I participated in a study with them a few months ago and they never paid me! I reached out several times and they ignored me.

Edit:
I see your reply. Unfortunately, I already reached out to your support team multiple times before posting this review, and no one responded. I would appreciate if someone could now contact me directly to resolve this issue and ensure I receive the payment for my participation

11 May 2025
Unprompted review
Vocal Views logo

Reply from Vocal Views

Hello,

Sorry to hear that you haven’t received your payment. Please reach out to a member of our support team, and someone will be happy to assist you further.

Many thanks,
Vocal Views

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look