5STARS! the team were incredible - efficient, thorough, kind & worked so well to move our home. They were done in 5hrs which is so so much quicker than expected. They had helpful tips along the way to... See more
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Review summary
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Reviews shaping this summary
The 2 guys,, I think there name are Gus and Guillermo were fantastic! I will definitely ask for them when i next move. they went about their business in such a professional way, not wasting any time... See more
Highly efficient, thoughtful and personable removalists that went out of their way to be helpful. No damage to anything. This is my second Vmove...well organised, turn up on time, seriously couldn't b... See more
Every part of the process with VMove was excellent and easy. I really like the email and SMS confirmations every step of the way. They were able to provide cleaning services and the removalists on the... See more
Company details
- #2 of 2 best companies in Transportation Service
Written by the company
We are a Sydney home and office removals business that offers quality service for your local, regional, commercial and interstate moves. We are based in Sydney’s Inner West and are located in the Summer Hill/Dulwich Hill area. Our clients range from Sydney CBD and North Sydney offices, travel agencies, colleges to families moving house and students vacating units. Our removalists are hardworking, trained professionals who will treat your belongings with the utmost care. They will not stop until the move has ended! We have built a strong customer base with repeat clients whose needs we have come to know well and we would love you to join our happy customers too.
Contact info
29b Chapel Street, 2204, Marrickville, Australia
- 0291710864
- book@vmove.com.au
- vmove.com.au
4.6
Excellent
226 reviews
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Replied to 50% of negative reviews
Typically replies within 24 hours
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Victor and his team did an amazing job…
Victor and his team did an amazing job with our relocation from Sydney to Brisbane. They provided the full service of pack, relocate and unpack.
This was our second time using their business and we couldn't be happier. Strongly recommend Vmove to anyone looking for a removalist.
10 August 2023
Exceptional quality service
Everything about the experience was handled in a friendly and professional manner. From booking all the way through the actual moving day everyone was great.
18 July 2023
Great communication
All communication was fast, clear and professional.
The quote was exact and set out all options.
On the day the removalist where on time, efficient and quicker than expected.
13 July 2023
First-Class Removalists!
Having experienced quite traumatic moves previously, I was extremely impressed with VMOVE. Their professionalism, care and consideration was first- class, and additionally, their time management and handling of my furniture was extremely skilful. I would highly recommend them and I will be using this company again in the future.
9 July 2023
The two removalists were very…
The two removalists were very professional, patient and communicated well with me throughout the moving process. I'm very happy with the service.
25 June 2023
The guys were very professional and…
The guys were very professional and pleasant and cooperative with our needs. They also took great care with our precious white lounge and washed their hands before handling it.
2 July 2023
Removalist's did not fulfil their 3hr…
Removalist's did not fulfil their 3hr min time allocation and left job early.
25 June 2023
Reply from V-move Removals + Storage
Well, you said nothing left to do, so they left. Since they were local, they went home. Then you called and asked them to come back, but they clocked out, so not sure how your indecisiveness is 1 star for us and not for yourself.
Reply from V-move Removals + Storage
Thank you Ben
Expensive and inefficient
The quote stated a rate that was changed after the move was completed. I then received a huge bill I did not expect. The company acknowledged how the quote could have been misunderstood but did not make any adjustments. Further I found the movers playing by the trucks and working very slowly for high rates. I believe there are more competitive movers available.
12 June 2023
Reply from V-move Removals + Storage
Dear Nicole, thank you for the unjustified 1 star review. I will nick pick all of it.
1.The quote stated a rate that was changed after the move was completed.
We quoted an hourly rate per truck with two removalists with four storage modules, however, not all your belongings could fit , so we organised an extra truck with two modules and extra removalist, so the price increased accordingly, which we explained.
2."I then received a huge bill I did not expect."
Judging on how were you ready on moving day, it seems, that you were not expecting to be moving.
3.The company acknowledged how the quote could have been misunderstood but did not make any adjustments.
I will tell you that a very polite staff member, politely acknowledged, that it might have been misunderstood by person with lack of comprehension skills. I think you just imagined what you wanted.
4. "Further I found the movers playing by the trucks and working very slowly for high rates."
We loaded 60 Cubic Metres of stuff in less than 8 hours. We also disassembled, your beds, packed your stuff in the basement. Don't forget, that you were not packed. the last items were concrete eggs, come on, we can not stack them. Also bikes to get two bikes took 20 minutes, because you could not find the key for them. And your dog was always in the way, even more than you.
5. "I believe there are more competitive movers available."
I doubt that you can find more competitive movers who can bring you 6 modules of storage without double handling at your door.
On top of that we are very patient, because on the day we thought it would be best to just leave, as any Australian citizen who know they rights would have done it.
Anyway really disappointing experience, customers like you force employees to question if it's all worth it.
Best move to date
My move has been hassle free, and the best I've had to date. The movers turned up on time and got on with the job, working methodically. Highly recommended.
6 July 2023
Very professional and careful.
15 May 2023
Very professional and very satisfied
9 May 2023
A fantastic moving team
The guys were polite, careful with our things, punctual and extremely hard workers. I would definitely recommend V-move.
8 May 2023
Smooth easy service
Smooth easy service.
Moving can be so stressful and Vmove really takes the edge off.
2nd time we used the services of Vmove. The recommendation to hire a crew of 4 with 2 smaller trucks made the process so efficient. They arrived at 7am and by 1pm all our belongings were in the new house.
Leaving plenty of time to put some essentials together and have a restful night sleep. Highly recommend.
17 May 2023
My recent move
The two guys, Salvo and Andrew arrived on time and were polite and professional. I showed them around then they had a quick discussion and immediately set to work. They were efficient, quietely spoken and packed the van well.
The move went well, nothing was damaged and the job was completed in a fair time.
30 April 2023
Excellent
VMove was very easy to deal with from the first moment I spoke to them for a quote. The quote was easy, they arrived on time and did a great job. They were very careful with my antique furniture and they wrapped things that I hadn’t. At the other end they were very willing to put things in place for me. They did charge more than the original call out charge that was quoted. But other than that, I was extremely happy and would use them again and happy to recommend VMove. Cheers
22 May 2023
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