5STARS! the team were incredible - efficient, thorough, kind & worked so well to move our home. They were done in 5hrs which is so so much quicker than expected. They had helpful tips along the way to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The 2 guys,, I think there name are Gus and Guillermo were fantastic! I will definitely ask for them when i next move. they went about their business in such a professional way, not wasting any time... See more
Highly efficient, thoughtful and personable removalists that went out of their way to be helpful. No damage to anything. This is my second Vmove...well organised, turn up on time, seriously couldn't b... See more
Every part of the process with VMove was excellent and easy. I really like the email and SMS confirmations every step of the way. They were able to provide cleaning services and the removalists on the... See more
Company details
- #2 of 2 best companies in Transportation Service
Written by the company
We are a Sydney home and office removals business that offers quality service for your local, regional, commercial and interstate moves. We are based in Sydney’s Inner West and are located in the Summer Hill/Dulwich Hill area. Our clients range from Sydney CBD and North Sydney offices, travel agencies, colleges to families moving house and students vacating units. Our removalists are hardworking, trained professionals who will treat your belongings with the utmost care. They will not stop until the move has ended! We have built a strong customer base with repeat clients whose needs we have come to know well and we would love you to join our happy customers too.
Contact info
29b Chapel Street, 2204, Marrickville, Australia
- 0291710864
- book@vmove.com.au
- vmove.com.au
4.6
Excellent
226 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Very easy process and the day went…
Very easy process and the day went smoothly. They were a great help and nothing got damaged.
30 March 2023
Highly recommend V Removal …
Should change their name to Easy Removals. It was easy from first contact through confirming date, time and location to the removal itself. Great team, great value, highly recommend.
3 April 2023
The best removal company!
The best removal company I’ve ever used. Excellent communication from the beginning and the most polite, hard working removalists. The move was a difficult one but they remained unruffled and helpful throughout. Great value for money. I would definitely recommend. Thank you sincerely.
18 April 2023
Excellent customer service
Paul was great helping me organise our move!
The guys during the move day were also pretty nice and professional.
Will definitely recommend this service to friends!
20 March 2023
Highly Recommend
Easy to book a last minute job. They were very accommodating.
Moving is stressing but the two guys on the day were fantastic and I will be recommending and using this company again.
15 March 2023
my 2nd time using Vmove services
This is my 2nd time to use Vmove services, last time was back to 2018. As good, professional and the most important --- on time as ever, the two young men are very polite and quick. Well done Team, highly recommended !
26 March 2023
Good communication before arrival and…
Good communication before arrival and after, polite staff and got the job done fast. Good Experiance. All costs explained well upfront.
5 March 2023
The gteam arrivedpresented…
The team arrived on time well presented in uniforms with nice clean professional looking trucks.
They were very well organised and obviously know the business handling our products with care and attention.
The boys just knuckled down and got the job done so we look forward to that happening when they drop it off in a months time at the other end.
27 February 2023
Reply from V-move Removals + Storage
Dear Ahmad, thank you for the review.
It is really disappointed that you did not specify, what hidden charges you were charged.
We do not have any hidden charges, all our pricing is sent via email, at the time of inquiry.
The guys arrived promptly and moved the…
The guys arrived promptly and moved the sofa carefully and quickly across town to its destination
19 February 2023
Vmove were pleasant and easy to deal…
Vmove were pleasant and easy to deal with. Victor face timed with me to help estimate storage requirements.
Reasonably priced and efficient.
14 February 2023
Excellent booking but very slow
Booking process was excellent, curtous and helpful. However even from a video, they underestimated how much stuff we had. So booked the smaller truck and had to do two trips. Sadly the removalist were very slow... time was of the essence. I ended up moving a lot of stuff out, then they slowly put in on the truck... slowly slowly slowly......
26 January 2023
Reply from V-move Removals + Storage
Hi Ruth, our calculation worked out 24cbm, and the truck we sent you was 30cbm. Your removalists were experienced team, Salvatore has been working with us for 4-5 years, very good guy.. I can see that not everything was packed into boxes, so of course it will take longer, and they still need to take care of your items. To be fair if you need to move stuff it means you are not packed properly, everything has to be in boxes. Like, book and wine or tea chest. What I find if people are ready we are never too slow, whatever that means, it's not a sprint, it's marathon
Paul and Salvo (hope the name is…
Paul and Salvo (hope the name is correct) were on time. They did not take breaks and were very accomodating with our requests.
Nothing got damaged, lost, scratched during the transportation, which was very good.
I have used VMove twice, they are reliable. Cost you a tad bit more than othere, but you get what you pay for
Highlight of the move was a lovely experience I had with Paul and Salvo, great guys! Hard-working and efficient.
19 January 2023
NEVER AGAIN!!
22 January 2023
Reply from V-move Removals + Storage
Hi Xin Chen,
You cancelled your move. I Don't think it is reasonable to leave 1 star.
Initially thought they were good then damage discovered
Friendly staff with good communication and competitive pricing. Unfortunately damage was done to both the walls of the home we were moving out of, notable scratches to our fridge door and a deep gauge out of our dining table leg. Our palms were also damaged/ bent beyond repair and stalks needing to be removed.
16 January 2023
Reply from V-move Removals + Storage
Hi Allison, thank you for the review. I understand that there may be some scratches, but you never let us us on now about it. Even now you are implying, that we were somehow dishonest. Scratches on the walls from the home you were moving from, could have been visible easily on the day, or few days after the move. Maybe it's not even us who did it? Fridge door, again always put back together at the customers kitchen, not even after few days we heard a complain about it. Also the access was extremely narrow to get it in, you seemed happy for this accomplishment. The table leg. Again you did not inform us. I thought we did a good job, it's sad that you do not want to communicate with us to rectify the issues.
Exceptional Customer service attitude
9 January 2023
The guys refused to take off their…
The guys refused to take off their shoes entering the carpet area. Can't believe if they would do that in rainy days too.
12 January 2023
Reply from V-move Removals + Storage
Hi Channing, thank you for the feedback.
Just letting you know that, all movers are trained not to take off their shoes while on the job, as it is a work health hazard. The boys were moving really heavy items and of course they wanted to protect their feet. Once when I was inexperienced, I listened to customer demands like that, and the shelf fell on my toe, now I don't have a toe. And the customer was caring only about his red carpet stains. On rainy days we would put a blanket on the floor to minimize the damage , even though it is a health hazard too. For most customers they understand that this is already a compromise on our safety.
ProfessIonal, pricey, useful
Professional operation, useful service, good communications. Recommend
12 January 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.