V-move Removals + Storage Reviews 

226
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company, often describing the service as efficient, thorough, and professional. Customers consistently praise the staff for their incredible helpfulness, positive attitude, and careful handling of belongings, making the moving process smooth and stress-free. Many people highlight the punctuality and professionalism of the team, noting that they work quickly and efficiently. However, some reviewers were not happy with the staff's manners and felt that not all team members contributed equally to the work. A few other people also felt that they were overcharged and that the service was a bit pricey compared to other local options, with some items getting scratched or broken.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Clients share positive opinions on staff, consistently describing them as professional, efficient, and... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding the pricing fair and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5STARS! the team were incredible - efficient, thorough, kind & worked so well to move our home. They were done in 5hrs which is so so much quicker than expected. They had helpful tips along the way to... See more

Rated 5 out of 5 stars

The 2 guys,, I think there name are Gus and Guillermo were fantastic! I will definitely ask for them when i next move. they went about their business in such a professional way, not wasting any time... See more

Rated 5 out of 5 stars

Highly efficient, thoughtful and personable removalists that went out of their way to be helpful. No damage to anything. This is my second Vmove...well organised, turn up on time, seriously couldn't b... See more

Rated 5 out of 5 stars

Every part of the process with VMove was excellent and easy. I really like the email and SMS confirmations every step of the way. They were able to provide cleaning services and the removalists on the... See more


Company details

  1. #2 of 2 best companies in Transportation Service

Written by the company

We are a Sydney home and office removals business that offers quality service for your local, regional, commercial and interstate moves. We are based in Sydney’s Inner West and are located in the Summer Hill/Dulwich Hill area. Our clients range from Sydney CBD and North Sydney offices, travel agencies, colleges to families moving house and students vacating units. Our removalists are hardworking, trained professionals who will treat your belongings with the utmost care. They will not stop until the move has ended! We have built a strong customer base with repeat clients whose needs we have come to know well and we would love you to join our happy customers too.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

226 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(226)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Just the quote was good

Just the quote was good , but the people you send very bad manner very rude no really help us much

23 June 2025
V-move Removals + Storage logo

Reply from V-move Removals + Storage

You needed to transport a fridge and washing machine, we provided a competetive price for delviery. we delivered at your address, the fridge did not fit through the door, we tried 2 different accsses points and it was too large, bad luck. Then you started speaking in spanish with your daughter but swearing in english, I think that it is tragicomic that you are calling us rude.

Rated 5 out of 5 stars

Victor and his boys are fantastic!

Victor and his boys are fantastic!
This review is actually from April last year (2024), but I forgot to write a review then.
Victor and his team are big strong guys that works incredibly hard and non-stop. Not a single thing broken or damaged.
I also got them in a couple of days later to move my 900 litre salt water aquarium. Just the glass box weighed 250kg, that 4 of them carried down a narrow and steep stairway, again with perfect result.
Will use them again this year for my move.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

V Move were excellent

V Move were excellent, they turned up exactly on time and expedited a move in the eastern suburbs with tricky parking and access and got the whole thing done super quickly.

24 April 2025
Rated 2 out of 5 stars

You may not get what you ordered.

The movers were fine and only a few things were broken. A couple of those things could be repaired. I got a quote for three men with Marisol, and it was agreed over the phone that three would come but, on the day, a different company came and only two men showed. VMove had sub-contracted to a local company to do the move. I understand stuff happens but there was no call to tell me what was happening. On balance, I wouldn't use this company again. They broke stuff and were expensive.

24 March 2025
V-move Removals + Storage logo

Reply from V-move Removals + Storage

Hi Gawaine, thank you for feedback. The booking confirmation sent to you at 24/03/2025 11:07:11 AM clearly states, that you ordered 2 men and the truck. As for the subcontract, the truck broken couple of days before your move, so we asked former employee who has his own company to help us out. If were any damages you still shoot us an email.

Rated 1 out of 5 stars

Don’t recommend

Movers themselves were great, but customer service was awful. Tried to overcharge me by a lot and rude to me over the phone. I don’t recommend. Unpleasant experience.

15 February 2025
V-move Removals + Storage logo

Reply from V-move Removals + Storage

Thank you for review, nobody tried to overcharge you, but you didn't want to pay the right amount as agreed. You wanted to pay 2 hours less, just because you were paying cash.

Rated 5 out of 5 stars

On time

On time, very efficient, willing to help. Great experience. We would highly recommend.

6 March 2025
Rated 2 out of 5 stars

Charged almost double the quoted price

This company took four hours for a move of a 2-bedroom unit literally across the street (from number 2 to number 1 on the same road).

It seems like they just decided how much they wanted to earn that day and then charged me that amount. If you use them, be prepared to pay a lot more than what you were quoted.

27 February 2025
V-move Removals + Storage logo

Reply from V-move Removals + Storage

Such unfair review. You were quoted 2 hours minimum, and it took 4 hours total. There is a difference? Unless you saw guys smoking cigaretes and dragging the feet, your assumption does not make sense.

Rated 5 out of 5 stars

Great service

Great service. On time, very careful moving items within the houses and loading items in truck. Very reasonably priced. I couldn’t be happier with the service. I have since recommended V Move to 2 friends who will be moving.

24 February 2025
Rated 5 out of 5 stars

Reliable & professional!

Reliable, showed up right on time.
The guys were super professional, stacked everything incredibly and all items arrived in the same condition.
Thanks

24 February 2025

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