vMobility Group Reviews 

204
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the delivery team for being exceptionally polite and friendly, while keeping them thoroughly well-informed about scheduled arrival times throughout the journey. People also note that staff members clearly explain all vehicle features, answer questions with great patience, and handle the entire handover process smoothly and professionally. Some reviewers were not happy with communication breakdowns and experienced significant difficulties when trying to reach customer support for timely assistance or updates. A few customers additionally mentioned unexpected charges, billing issues, or frustrating dispute processes regarding vehicle damage assessments that occurred after collection.

What people talk about most

Staff

Consumers find staff to be exceptionally polite, helpful, and professional during vehicle drop-offs and... See more

Service

Reviewers mention positive feedback about service, expressing overall delight and satisfaction with polite... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are incredibly... See more

User experience

Customers felt immense satisfaction, expressing that the process was completely stress-free and easy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first experience with Mobility group couldn't have been dealt with more efficiently, big thanks especially to Nasir Uddin for prompt and courteous service when I had to extend my courtesy car time... See more

Rated 5 out of 5 stars

Jeff went above and beyond in making sure that our car was delivered safely. Kind, considerate and efficient, he made what could have been a stressful situation so much easier. Thank you Jeff.

Rated 5 out of 5 stars

The driver kept me updated with delivery service , very friendly , talked me through the different features of the car . Thank you Jeff Joseph and friend that was with him to drive him home thanks I... See more

Rated 5 out of 5 stars

Darren Lewis was very polite and helpful with the signing over of the car, pointed out a couple of defects with the vehicle before dropping off which is much appreciated. Thanks


Company details

  1. Business Management Consultant

Written by the company

vMobility provides mobility answers for insurers, brokers, and fleet providers. We provide: -Mobility Management Services. Our B2B mobility management mobility services combines cutting-edge technology with great service. We specialize in providing mobility solutions to insurers, brokers and fleet providers. Partnering with us provides your business with seamless mobility management with total peace of mind. - Vehicle Coverage: We cover all vehicles. With access to a national network of hire car suppliers and approved repair centres we offer mobility solutions for every type of vehicle. - Service Excellence: We provide class leading service. Experience our pioneering mobility management mobility service, which combines proprietary technology with exceptional customer care for swift recovery after accidents. From roadside assistance to insurance claims, we define industry standards for uninterrupted mobility.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

204 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(204)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

Jeff Joseph

Jeff Joseph, was polite and very knowledgeable. It was a pleasure to have him deliver our vehicle and we appreciated the way everything transacted. Thank you Jeff.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Team support

The team that helped me which was, Samantha, Sameer, and Tehreem were very helpful with everything I needed help with, not once did they let me down or point me in the wrong direction. They made everything crystal clear to me and was very polite and respectful.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

5-Star Review for Hollie Hoey – Booking Hire Agent, vMobility Group Limited

I’ve had a really positive experience with Hollie Hoey throughout the process. She has been incredibly friendly, responsive, and supportive from start to finish.

When I recently asked if my partner could be added to the insurance for the courtesy car, Hollie got back to me quickly and efficiently sorted it out without any hassle. Her final email summed up the smooth and helpful service I received.

It’s refreshing to deal with someone so professional yet approachable. Hollie made the whole process feel easy and stress-free. Highly recommend!

31 July 2025
Unprompted review
Rated 5 out of 5 stars

A claim on insurance

I had to make a claim against my sisters insurance as she hit my car Sameer dealt with the case and kept me updated all the way and received the payment so thank you a good company to deal with

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Replacement work van

A member of the public crashed into my works van, so getting a hire van was essential. The 2 people I spoke to, Georgia and Nasir, were both very helpful in making sure I had the correct sized van for my equipment and made the process easy. Both were lovely people to speak to and they handled everything very professionally.

4 July 2025
Unprompted review
Rated 1 out of 5 stars

Rude argumentative staff that will lie…

Rude argumentative staff that will lie to you for fun, and when you prove this they will continue to lie and lie. Had the unfortunate experience of having to use V Mobility when my car was hit by an Amazon van, they refuse to listen to information given, members of staff will try and fob you off when you ask for progress, in their own words "we only provide hire cars", despite being an Accident Management Company. I hope you never have to use this company, I really do.

27 May 2025
Unprompted review
vMobility Group logo

Reply from vMobility Group

Dear Pete,

Thank you for sharing your feedback. We’re sorry to hear about your experience.

We have attempted to investigate your case however so far, have been unable to identify your claim.

We would be grateful if you could reach out to us at 0121 289 2689 or via email at info@vmobilitygroup.com with further information to allow us to investigate fully and to discuss your concerns.

We look forward to hearing from you.

Rated 5 out of 5 stars

Passionate people at work

Being in a car accident is not a pleasant experience. The shock and stress of the aftermath is not easy to deal with. Especially when you have a family and you and your partner is working full time. With vMobility Group Limited the process of getting back to our feet made easier. The courtesy car was available within 24hrs after the car accident, the staff are easy to talk to and discuss everything. You can really feel that they are passionate on their job.

28 May 2025
Unprompted review
Rated 4 out of 5 stars

Hire car arrangements

Nasir Uddin has helped arrange a suitable Hire Car for me whilst my car was being repaired following an accident. He has kept me informed, answered my questions professionally and handled the delivery (and the subsequent collection) of an appropriate hire car to and from the repair workshop to make the process as easy as possible.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

They worked really hard to source a…

They worked really hard to source a dual controlled car with an automatic gearbox at short notice, no easy task. I have a very happy pupil who now has a car for her test and would definitely recommend vmobility.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Nasir Uddin was absolutely amazing…

Nasir Uddin was absolutely amazing today in helping me find a more suitable courtesy car. He went above his role i belive in sourcing me a car which was within 30 minutes of my first concern. Very polite and understanding. Thank you so might for making a tough week feel easier.

11 June 2025
Unprompted review

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