Vizion Network Ltd Reviews 

1,708
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of repairs, often noting that their vehicles looked brand new or even better than before the damage occurred. Many highlight the exceptional service and professionalism of the staff, who are described as friendly, helpful, and supportive throughout the process. People also appreciate the clear and regular communication, with updates provided at every stage, making the overall experience seamless and reassuring. The efficiency and speed of the repair work are frequently mentioned, with many cars returned ahead of schedule and in pristine condition, often including complimentary valeting or convenient collection and delivery services. However, some customers also noted issues with the quality of repairs, citing unaddressed defects and substandard work. A few other people also felt that communication was sometimes lacking, experiencing unclear information or a lack of transparency regarding assessment reports and repair progress.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting excellent communication and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Quality

Consumers find quality to be positive, with many reviewers describing the repair work as first-class and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, efficiency,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as amazing, wonderful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot praise enough, the HB repairers in Ellesmere Port. They were always helpful answering all my queries. In 40 years of driving I'd never had an accident so found everything confusing but Vizio... See more

Rated 5 out of 5 stars

Car in for repair with Alton Cars a repair centre used through Vizion Network LTD, repair took a little longer than initially thought but worth the wait. Repair is faultless and car was valeted prior... See more

Rated 5 out of 5 stars

Projex1 Accident Repair Ltd did a superb job on my Hyundai which had been badly damaged after being hit by a lorry. After doing all the repair work I collected it to find they had also completely val... See more


Company details

  1. Car Repair and Maintenance

Written by the company

Vizion is the UK's largest repair network. Founded in 2009, it has been at the forefront of driving positive change across the industry. So, whatever the requirement, the Vizion Network of repairers are able to offer reliable award winning repair solutions and the highest levels of service which has made Vizion Repair Centres synonymous with excellence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,708)

255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Care Highly recommend

Great experience.
The customer service was excellent. All the staff friendly and approachable.
I was constantly kept up to date on my repair and the repair time was so quick.

Excellent job. Would definitely recommend Vision Network Ltd.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for taking care of my car…

Thank you for taking care of my car after damaged by thief.
I am pleased with your service and a great communication.
Your team kind, informative approach is valued. Having my car collected and delivered was a significant, positive advantage of using your service.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

There were fantastic and kept me updated. Sophie on reception was brilliant. Ask a question,she gave u the answer. Nothing was too much trouble much trouble for her.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Damaged car

I had damage to my car to no fault of my own, I went to steer (Coventry)to do my repairs I made the right choice they did a fantastic job to my car you would not think there was damage there before, they kept me informed throughout the time they had my car brilliant service hopefully I don't have to get repairs to my car again if I do I'll have no hesitation to going back to steer,I personally highly recommend them, thank you 👍

16 January 2026
Unprompted review
Rated 5 out of 5 stars

HB repairers Ellesmere Port

I cannot praise enough, the HB repairers in Ellesmere Port. They were always helpful answering all my queries. In 40 years of driving I'd never had an accident so found everything confusing but Vizion Network patiently dealt with my queries. Every single person I dealt with was sympathetic and helpful. My badly damaged car looks like nothing had ever happened to it. I found their Web page detailing all the steps along the way very useful. Also, it had the facility to save the veh reg and repair number so there was no need to keep looking it up. Only a minor point but stops frustration.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Car Repair Service

I have received a first class service from start to finish, receiving great customer service and regular updates of progress throughout. The snow did affect the start date unfortunately which couldn’t be helped, however the works have been completed as scheduled. My car looks brand new for which I am very grateful!

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Accident Damage ( Deer Strike )

From the very start to the minute I got my car back i cannot fault my insurance company and Elder & Paton of Forfar, Constantly keeping you updated with everything that's going on. Very friendly staff including the drop off team, the workmanship on my car looks like it's from the showroom, I really glad to have my car back, it was just unfortunate to have happened prior to Christmas etc, cannot recommend them enough....THANK YOU EVERYONE that was involved..😁

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Accident repar

Treated with extreme respect, friendliness and professionalism. with a terrific repair to my vehicle Very satisfied all round.

9 January 2026
Unprompted review

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