Vizion Network Ltd Reviews 

The case handler was always polite and respectful but, I was told on multiple times that they have a large network of approved suppliers and sourcing a car of my spec should hopefully be straightforward. The next day I was informed they couldn’t find a car and I would need a replacement built from new from the manufacturer and this could take 8-12 weeks. The manufacturer on their website has multiple vehicles of exactly the same spec available for immediate delivery, when I told Vizion this I was told that the manufacturer is not on their list of approved suppliers. This confused me as to get a factory built car, this would need to come from the manufacturer. I asked why this was and I wasn’t given an answer, only that they can only source cars from the large network of approved suppliers.

I am struggling to understand why cars are available from the manufacturer but not available on Vizions list of approved suppliers. No answer was given, only that I need to know wait another working day so they can carry out a secondary search and so the call handler could discuss this with his superiors.

I have raised this with my insurance company who have said they will need to investigate.

Wonder if any others have had a similar experience through VVR. Vizion Vehicle Replacement

Very professional friendly courteous service excellent job done in a prompt manner excellent communication throughout highly recommend

Polite & friendly. Professional service.

I had a genuinely positive experience with Evolve ARC. The team were approachable, professional and refreshingly human in their attitude. From reception (Thank you Judith), through to the technicians, everyone was welcoming and clearly focused on the customer. There’s a standard of service here that others could learn from.

Kept informed,and staff and quality of work was excellent

Very good job on repair and finished in good time. Staff were very good. I was a panel beater on body repairs and this repair looks very professional.

My car had to b collected at the front door due 2 its condition,Amanda at customer services got me a courtesy car, a little runaround. Stonacre at Blackburn kept me informed by phone on the progress, the repair was done quite quickly, all in all very happy with the experience I highly recomend them .😃👍

Very helpful and excellent in every respect

Very pleased with the communication throughout the process, Emma and Laura were so helpfilul and informative throughout through emails and enquiries over the phone. The gentleman who picked up our car and also picked the hire car back up was also.polite and informative.
Pleased with the repairs and would recommend Motorbodies

Davenport Accident Repair Centre treated me like a king right from the start.
My damaged car was collected from my home, repaired within 14-days and returned to me in a beautiful condition both internal and external.
I was kept informed every few days through Vizion Network Ltd as to what was happening and at what stage the repair was at, all backed up by photographs at each stage.
It is rare to find staff, such as at Davenport, that are fully professional and who actaully smile when they speak.

Absolute disgrace of a company. 3 weeks since my claim and still have done nothing. Excuse after excuse. Beyond pathetic! How insurance companies use this lot is beyond me. Do not use this lot at any cost. Its not as is they even have to do much……. A few days later…. So it has taken a bad review for them to finally get in contact, they have diagnosed the problem from hundreds of miles away, the garage my car was sent to have now quoted £650 to clean a dpf when a specialist has quoted £220. I have now had to pay £750 in storage fees to release my car as they have taken over twenty days to guess the problem with my car. Needless to say I will be taking this further and demanding a full refund. Lost for words honestly

Excellent service! Well done!

Insurance company guided me to use Pennings in Milton Keynes after someone tried taking my Evoque and cutting a hole in the passenger door. New door fitted, sprayed and lock repaired. No hassle, always kept up to date. Very friendly staff on the front desk as well.

Excellent from start to finish

Following a collision in December, Vizion directed my vehicle to Pentagon Sheffield for repairs. While the repair work took considerably longer than any of us would have liked, it would be unfair for me to apportion any blame on either Pentagon’s Body Shop or VizionNetwork. Unfortunately, the delay was due to the vehicle manufacturer not being particularly forthcoming with parts needed for the repair, many of which were on back order with no expected delivery date. That said, I was informed each time something did arrive and once all of the parts became available the repair was carried out in a timely manner to a high standard.
My husband works in a body shop elsewhere in the parent company Motus; he looked over the vehicle when we collected it and was very impressed with the quality of the repair and the finish on the paintwork. High praise indeed coming from him, because he’s extremely picky!
Thank you Vizion, but more so Pentagon for getting me back in my car. I hope in the nicest possible way that our paths never cross again however, should I be unfortunate enough to be involved in another accident, I know that I can trust you to repair my vehicle to a high standard. Thank you once again.

Excellent service and communication at all times. Very satisfied with service received.

Great organisation and communication throughout. Always kept up to date by the repairer. Great standard of repair. Would absolutely recommend! Thank you.

Really polite friendly staff I was kept updated regular my repairs were done fast and brilliant job done would highly recommend thank you

Very happy with the repair, was able to track it every step of the way and was given regular updates.

The repairs to my vehicle were extensive, but they were carried out with professionalism despite an extended period due to the Christmas/New Year break. The car was returned perfectly repaired when promised. Very impressed.