Vivint Reviews 63,300

The sales and service technicians were very professional,knowledgeable and polite.

They did not make sure that my system was working properly. The system is not working. They didn’t inform me later on that. I needed a permit. I have been waiting 16 days for somebody to return my call on canceling the service even though I called after the third day, which was in my contract to cancel within three days I’m still waiting and still receiving emails and still have not received any phone call or follow up on my problem.

Still waiting for Vivint to follow thru with what I was sold. 4th appointment tomorrow morning.

From the sales rep to customer service, my experience has been horrible. The system was installed last Friday 6/19 the panel is offline and I have not had any service to protect my home. I had ADT and because ADT panel was removed and their camera I no longer can use their service either The sale rep that came to my home lied about everything that was “offered”. I canceled my account and I am still waiting for Vivint to come and remove their equipment, and ever time I call to inquire about the appt I get put on hold, the call gets disconnected, or I’m give false hope. I have never been rude to anyone never yelled cussed at anyone I just want Vivint to come and get their equipment. Lastly, after waiting on the phone to schedule an appointment I’m told I have to wait 24 to 48 hours for a tech to call me with a date and time, I am still waiting on that call

Courteous.. Efficient.. Knowledgeable..
Professional

Sales and the installation was smooth and was all done in a few hours

The equipment is crap. They don’t tell you they take a loan out- even in someone else’s name for you! Their customer service is crap. I’ve been on the phone with them for 45 minutes and NOTHING has been taken care of. I want this crap out of my house and no one is understanding that. They’re just giving me “options” of lower payments. I just don’t want the products !

Very happy with my new security system nice technicians & the representative was very professional with explaining the system to me it's a state-of-the-art system. I love it!

For having the system for 2 weeks I've had to reset the system multiple times just to get the cameras working again. I've also had the app lock me out of even viewing the cameras in any compacity. The sales rep I worked with also implied that the 24 hour recording was something that is standard but later found out wasn't and thus was an up charge. When I tried to call and cancel a week in I was told that the month trial I was told I had wasn't true and that you only have 3 days to cancel. It has since been an entire week of trying to cancel a service that sometimes works.

They came out, set everything up smoothly and made sure it was cost effective. Super friendly and respectful as well.

Everything was going good technician came over started work about 6 hours later he had put up one outside camera and my doorbell camera in the wrong spot but said he would be back to fix it and put up my other camera and my other items in 2 days, it's now been a week and haven't got anything else done I paid for installation but still haven't gotten the full install yet. This experience is not starting out well.

The representative was very helpful and informative and answered our questions.

Timely, no problems & a very courteous installer!

Both gentlemen I dealt with was very friendly and helpful. They explained everything to me. They made sure that I was happy. The hook doesn't take long.

Overall, y’all have an amazing team. We doesn’t have any complaints

The security camera does not work as promised. It misses many events that my Google nest camera catches. It frequently goes offline, even though the wifi connection is strong. It has a delay in the motion sensor recording, so full events within 75 ft are not recorded. People and cars will appear, dissappear, then reappear.
Cesar, our tech, is awesome. He installed the system on 6-17-26 and came back today to address the issues. He thinks an upgrade to 24/7 recordings might resolve the issues. He called support and was told no, they would not do it. He documented that the camera is not performing as it should. He adjusted some sensitivity settings, but it has not helped.
We have paid thousands of dollars for a system that does not work as promised! We will want a full equipment refund and cancelation if customer service refuses to offer the complimentary 24/7 option.

Logan provided outstanding customer service. We have been very happy with our Vivint home security network.

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