This is my 4th vivi bike I liked each one better than last until I got this one. I was so DISAPPOINTED that this bike had no tail or brake light.... See more
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Review summary
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I had several problems with it some due to shipping and the others due to QC. I had to replace the Bottom Bracket(the sensor that has the pedal shaft through it) and the brake pads needed adjustment,... See more
Company replied
Solid budget-friendly E-bike. Average battery range of 25-35 miles, depending on pedal assist level used and amount of hills in the terrain. Good suspension for unpaved paths. Smooth gear-shifting and... See more
Company replied
The instructions were a little difficult to follow but once together the bike has worked wonderfully. My son has been using it to ride back and forth to school. The battery has a lock and is easy to d... See more
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Company details
- Bicycle Store
- Bicycle Club
- Bicycle Wholesale
- Bike Accessories Store
- Outdoor Sports Store
- Sporting Goods Store
Written by the company
VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Contact info
5521 Schaefer Ave, 91710, Chino, United States
- +1 (888) 639-8191
- service@viviebike.com
- viviebike.com
3.2
Average
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 48 hours
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The bike is exactly what I expected
The bike is exactly what I expected. Easy to assemble. Good range. Sturdy.
4 October 2024
Nice for the price
Fast shipping..Ordered on a Monday afternoon and arrived on Thursday afternoon.. It was delivered by Fed Ex but had some dings on the outside of the box it was shipped in.. No damage but Fed Ex seems to let this happen in my past experience…Happy with the product!
8 October 2024
Ordered on a Sunday and got it at 11:30…
Ordered on a Sunday and got it at 11:30 am Wednesday. Great bike. Fun to ride.
7 October 2024
vivi pedal assist not working
We have two vivi electric bikes bought on Ebay. The pedal assist does not work on one which has been ridden about 10 miles mostly on throttle. No help from chat phone or email. Customer service does not answer even tho I have offered to pay for parts. Many online reports of pedal assist problem, and lack of vivi to help.
23 October 2024
Unprompted review
Reply from Vivi Electric Bike
Dear customer: Hello. According to your feedback, there may be problems with the controller, sensor, instrument and motor. Please contact our after-sales customer service (email: service@viviebike.com) and provide your order number and order email address. And mark "urgent processing" in the email title. Our customer service staff will contact you within 12 hours to help you solve the problem.
Have been sending messages as there is…
Have been sending messages as there is no phone number to call. No answer so far. We bought a bike and within 1 year it stopped working. Bike shops have no clue what the problem is. No one to calk to trouble shoot.
18 October 2024
Unprompted review
Reply from Vivi Electric Bike
Dear customer: Hello. According to your feedback, we are unable to determine the fault problem. Please do not worry. Please contact our after-sales customer service (email: service@viviebike.com) and provide your order number and order email address. And mark "urgent processing" in the email title. Our customer service staff will contact you within 12 hours to help you solve the problem.
I don’t why you guys not reply when…
I don’t why you guys not reply when something goes wrong. My bike motor got stuck and it is not working so I sent you mail but you are not replying. That means after your sale you don’t take care of you customers.
1 October 2024
Reply from Vivi Electric Bike
Dear customer: Hello. We are deeply sorry for the bad after-sales experience you had. We will arrange for customer service to reply to your email as soon as possible. Please also check whether the email is sent to the correct address (service@viviebike.com). In the case of a motor failure of the electric bike, our after-sales customer service team will contact the technicians to diagnose the fault according to your situation and provide you with after-sales support. Normally, our customer service team will provide you with support services within 24 hours of receiving the email. Thank you!
Customer service sucks
4 September 2024
Reply from Vivi Electric Bike
Dear Customer: Hello. We are sorry to bring you a bad customer service experience.We value your feedback and promise to take immediate action to improve. Please contact our after-sales customer service team as soon as possible (email: service@viviebike.com) and provide more details so that we can better help you solve the problem.
We hope to have the opportunity to provide you with a better experience. Thank you for your understanding and support.
I've bought an Ebike from Walmart
I've bought an Ebike from Walmart. It should be H7UL but when I received it, the model name is AMAK00017.
I am quite satisfied with the performance so far. Especially, climbing capability. But it may have caused by the light weight of myself.
Product itself give me 4.5 out of 5 considering the price. After riding 3 times, the headlight came off because of stock small washer and it couldn't hold it right.
I used bigger washer (2 of them) and now it's ok.)
However, the service department response is very unsatisfactory. I want to know more about my eBikes . Especially, I want to know where controller is located and want to know how it is wired.
Stock battery is only 10.4 ah and range is very limited. To add additional battery, I need to know how it is currently wired. The controller seemed to be located on the battery cradle/base.
Please let me know how it is wired.
6 August 2024
Unprompted review
Reply from Vivi Electric Bike
Dear Customer: Hello. The electric bike you purchased is H7UL. H7UL is the bike model. AMAK00017 is our frame number and product SKU code, and the string of digital codes on the head tube is our production batch number, also called the serial number.
The controller of the H7UL electric bike is integrated in the battery base, and the integrated controller is integrated with the DP-5C battery base. If you need to replace the battery with a larger capacity, just choose the battery with the "48V DP-5C 4-pin" battery base, which is also sold on our website and you can also buy it on Amazon.
Absolute quality in all aspects.
Absolute quality in all aspects of this purchase. My brother bought one not knowing how good this bike would be. He unboxed it, put it together, and was out riding that day. I rode it for about 10 minutes and then when I got home I ordered one but in red! We have rode on nice days, cold/raining mornings, and the bike has excelled. I found a bike rack that holds one bike (without the battery) and I can take this bike anywhere, pop the battery in, and I can hit all the trails I want.
6 August 2024
Vivi bikes refuse to honor the battery
Vivi bikes refuse to honor the battery warranty, it is with in the 1 year time frame. The electric mountain bike has a faulty design and after 3 months it ceases to work.
24 April 2024
Unprompted review
Reply from Vivi Electric Bike
Dear customer: Hello. We are deeply sorry to bring you a bad shopping experience. If there are problems with your bicycle, please contact our after-sales customer service as soon as possible (email: service@viviebike.com) , and send the video of the bike damage to our after-sales customer service. Our customer service will contact professionals to conduct technical diagnosis of your bicycle. Only through the video can we confirm the problem and provide corresponding solutions. After confirming the problem, our customer service will solve the problem for you as soon as possible. Thank you!
i have needed a new motor for some time…
i have needed a new motor for some time now and you never have what i needed at least no where i can find and definitly not at chino location
7 July 2024
Reply from Vivi Electric Bike
Dear Customer: Hello. If you need to buy a new motor, please contact our after-sales customer service (email: service@viviebike.com), tell the customer service your vehicle model and provide your original motor label image information. They will send you the corresponding purchase link, thank you.
Handlebar mounted battery/function meter
Correct part was found on website and ordered. It was received via mail in a reasonable amount of time and worked properly when installed.
8 July 2024
Reply from Vivi Electric Bike
Dear customer: Hello. Thank you very much for your feedback! We're glad to hear that you are satisfied with our products and service. If you need any further assistance, please don't hesitate to reach out.
Disaster
Disaster. Put bike together. No instructions about the battery pack. Tried to power it on. Nothing. Blank screen. No ability to contact technical help other than an email that gets no response. So disappointed.
24 July 2024
Unprompted review
Reply from Vivi Electric Bike
Dear customer: Hello. We are sorry for bringing you the bad shopping experience. If you have any problems with the product you purchased, please contact our after-sales customer service (email: service@viviebike.com) as soon as possible, provide your order number and feedback your problem to the after-sales customer service. They will contact professionals to perform technical diagnosis for you, and provide you with corresponding solutions based on the diagnosis results to help you solve the problem.
We have a battery that arrived…
We have a battery that arrived nonfunctional. The company has not fixed the problem. They keep asking us to send videos, which we have. Still no fix provided.
3 June 2024
Reply from Vivi Electric Bike
Dear customer: Hello. We are very sorry to bring you a bad shopping experience. If your battery does not work, please contact our after-sales customer service as soon as possible (email: service@viviebike.com). Our after-sales customer service will contact the technicians to diagnose the fault for you based on your purchase information. If the battery does not work after diagnosis, we will also provide you with free replacement support. Normally, our customers will respond within 24 hours on weekdays. Please be patient and we will handle it for you as soon as possible. Thank you!
Do not buy a Vivi ebike
Bought a Vivi Mt20 500w ebike though Walmart website and was delivered a 350w bike. No help from Walmart and no help from the manufacturer in China.
They do not have any office in the US and can only be contacted by email with a very slow response. The responses are "canned" responses.
Vivi also violates the right to repair laws in several states.
Trying to get parts/batteries is impossible and everytime I send an email, they always reply with wanting a picture of the bike, parts, model number, copy of the receipt.
The battery on this bike went out after one charge and I have spent most of this year trying to get one from them.
They send a link to their website,but when you try to order it, the site says " cannot deliver it to my address"
After several emails, they wanted me to PayPal money to a Gmail account that is not the company's.
When I questioned it, they replied with an email that said they do not have or can get the parts, for me to try a third party somewhere.
The addresses that are below are fake
Also the phone number is fake
5521 Schaefer Avenue, RTN SERVICE, 91710 Chino, California, US
40 Harry Shupe Blvd, RTN SERVICE, 07885 Wharton, New Jersey, US
Everything that they replied was never said to me in the months I have been emailing them.
As the reply is a not my fault answer
Because again the phone number provided above is a fake number from Alabama and is the same number for both NJ and La locations.
As you can see from their response,
They don't offer any real contact information. Even from their response,they are operating illegally in several states and not being transparent with their US contacts.
Is this a cover for the Chinese government?
31 May 2024
Unprompted review
Reply from Vivi Electric Bike
Dear Customer:
Hello.
We are sorry to bring you a bad shopping experience. If you have any after-sales problems, please get after-sales support through our official after-sales customer service (email: service@viviebike.com). Since we do not have direct offline stores in the United States, and the Los Angeles office and New Jersey office are our warehousing and after-sales centers, you can return the goods directly if you are nearby. In the case of farther away, we usually apply for after-sales service online. Since our customer service team is at the Hong Kong headquarters and cannot respond to your questions in time, our after-sales customer service will generally respond to your message within 24 hours. Please wait patiently, thank you!
(1) Answers to questions about after-sales process:
We are sorry that our third-party platform seller team did not handle your problem in a timely manner. Since we do not have enough offline repair shops covering the entire United States, we cannot provide offline bicycle diagnosis and services to customers in every city in the United States. Therefore, under normal circumstances, our customer service team will need you to provide the order number, email address, and pictures of the fault so that the customer service can feedback to our technical engineers to help you diagnose the fault. The order number and email address are for our convenience to retrieve your purchase platform and order information so that we can determine the model and warranty period of the bicycle you purchased. The pictures or videos of the fault are for feedback to our technical engineers so that they can diagnose the fault of your bicycle online. If the fault is caused by damage to a component, we will provide you with a bicycle component replacement through after-sales customer service; if the fault is very serious and cannot be driven normally, we will also replace the entire bicycle for you. Please understand.
(2) Answers to questions about bicycle power:
We have stopped selling electric bicycles with 350W motors in early 2023. Please check the label of your bicycle motor (the white label is in the center of the bicycle motor) to determine whether it is a 350W motor. The specific motor information will be marked on it as 350W or 500W. If our Walmart seller sends the wrong product, you can contact them to resend it to you.
(3) Answers to questions about after-sales service:
The Vivi electric bike with 1 year warranty service for the frame, battery, motor and other main replaceable parts. If you believe you have a warranty claim, please contact us at service@viviebike.com. Our official after-sales customer service will provide you with exclusive customer service on each platform based on your order status to provide you with after-sales support.
(4) Answers to abnormal ordering issues:
When you order on our online website, sometimes the delivery address is displayed. There are five main reasons for this:
First, we cannot deliver to Alaska, Hawaii, postal addresses or affiliated islands.
Second, please select your country first, such as the United States.
Second, the IP address you used when placing the order is inconsistent with the address you used when placing the order, which causes the website to be unable to identify your address in time.
Fourth, when you enter the address, the system will automatically identify you and ask you to select the default address, which will cause slow loading.
Fifth, your browser has a large amount of cookies that cause the website to be delayed.
If you enter the correct address and it still shows that the delivery address cannot be delivered, please refresh the page and re-enter the address. Generally, it will be displayed as normal at this time.
I hope the above can help you solve the problem. Please contact our after-sales customer service again in time for after-sales support.
Time consuming but complete.
Everything went pretty smoothly the process could have been differently maybe. But bottom line problem was taken care of and I am a happy camper again. Would definitely continue to do business with this company because of the fact that they make sure that the product is taken care of.
6 May 2024
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