This is my 4th vivi bike I liked each one better than last until I got this one. I was so DISAPPOINTED that this bike had no tail or brake light.... See more
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Review summary
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Reviews shaping this summary
I had several problems with it some due to shipping and the others due to QC. I had to replace the Bottom Bracket(the sensor that has the pedal shaft through it) and the brake pads needed adjustment,... See more
Company replied
Solid budget-friendly E-bike. Average battery range of 25-35 miles, depending on pedal assist level used and amount of hills in the terrain. Good suspension for unpaved paths. Smooth gear-shifting and... See more
Company replied
The instructions were a little difficult to follow but once together the bike has worked wonderfully. My son has been using it to ride back and forth to school. The battery has a lock and is easy to d... See more
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Company details
- Bicycle Store
- Bicycle Club
- Bicycle Wholesale
- Bike Accessories Store
- Outdoor Sports Store
- Sporting Goods Store
Written by the company
VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Contact info
5521 Schaefer Ave, 91710, Chino, United States
- +1 (888) 639-8191
- service@viviebike.com
- viviebike.com
3.1
Average
234 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 week
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Customer service is the worst
Customer service is the worst! I've been trying to get a replacement battery gor my ebike for almost a month! They shipped the wrong battery twice. And trying to get the right battery seems to be a brain surgery! I'll NEVER buy any replacements from vivi EVER! Besides the fact they sent the wrong battery I have to pay the return fee mail.
22 April 2025
Reply from Vivi Electric Bike
Dear Customer: We apologize for your unpleasant shopping experience. After verifying your order information, we confirm that we did not send you the wrong battery; rather, you ordered a battery that is not compatible with your e-bike. If you need to return the incorrect battery, you will need to cover the return shipping cost (as stated in the product details). Additionally, please carefully verify the compatibility when purchasing batteries for your e-bike. If you are unsure about battery compatibility, please contact our customer service via email (service@viviebike.com) for consultation. Thank you for your understanding!
VIVI H7UL 27.5" High-Step Off Road Electric Mountain Bike
Got my bike delivered in 3 days. Assembly was easy and everything work's. Was surprised how much power it has. Getting ready to order my wife one.
26 April 2025
Unprompted review
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you for your wonderful feedback! We're thrilled to hear about your fast delivery experience and that the assembly was smooth. The power is indeed impressive - it's one of our customers' favorite features! That's fantastic that you're considering getting one for your wife too. Feel free to reach out via email (service@viviebike.com) if you need any help with her order. Happy riding!
I ordered more keys to lock battery in place b/c I misplaced the ones that came with it.
Hi, I bought an electric bike from Walmart over a year ago. Had a friend assemble it for me. Turned out it's way too heavy for me, so have been trying to sell it. It's supposed to be foldable, but the booklet doesn't tell how to fold it. I had 2 friends try to help me fold it, to no avail. So, I feel this not a good purchase for me. I hope I'll be able to sell it. And I think it should come with much better information. Thank you
24 March 2025
Reply from Vivi Electric Bike
Dear customer: Hello. We are deeply sorry for the bad shopping experience you have. If you cannot fold your bicycle, please contact our after-sales customer service as soon as possible via email (service@viviebike.com) and tell the customer service about the problem you encountered. They will solve it for you as soon as possible. Thank you!
Took a very long time to receive my…
Took a very long time to receive my part, but I did receive the correct part at a fair price. Customer service was helpful.
23 March 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you for your honest feedback! We apologize for the extended delivery time and truly appreciate your patience. We're glad the part met your expectations and that our customer service team was able to help. We're continuously working to improve our shipping times to serve you better. Thank you for choosing us!
IP shipping is fast bike easier to…
IP shipping is fast bike easier to assembly but. I didn't see tools kit I used my own tools
23 March 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. Thank you for your feedback! We're glad to hear about the fast shipping and easy assembly. We apologize for the missing tool kit - this shouldn't have happened. Please contact our customer service team via email (service@viviebike.com) and we'll send you a complete tool kit right away. Thank you!
This company's neglectful
My battery hasn't been changing for months I have been calling but they just keep on giving me the runaround⁷
4 September 2024
Unprompted review
Reply from Vivi Electric Bike
Dear customer: Hello. We are deeply sorry for the bad shopping and after-sales experience you have. If you need to replace the battery, please contact our customer service via email (service@viviebike.com) and inform the customer service of your order number and your request. They will provide you with corresponding support after verifying the situation. Thank you!
The bike was ordered in december and…
The bike was ordered in december and came with a bent rim. I have been trying to get a replacement wheel and rim, but am told the replacement is coming and it never came. Customer service is horrible. I would not by a Vivi bike, Look elsewhere for ebike.
11 February 2025
Unprompted review
Reply from Vivi Electric Bike
Dear Customer: Hello. We sincerely apologize for the unsatisfactory shopping and after-sales experience. According to feedback from our customer service department, we have registered a request to send you a replacement wheel and rim. However, these items are currently out of stock. We are working to restock them as quickly as possible and will send you the new wheel and rim as soon as they are available. Thank you for your understanding and patience!
Battery charger
On your end your staff were very helpful and were very friendly, by battery is defective and am going to need another one and I will be getting back to you
18 February 2025
Reply from Vivi Electric Bike
Dear Customer: Thank you for your kind words about our staff. We apologize for the issue with your battery. Please reach out to us, and we will assist you in getting a replacement as soon as possible. Thank you!
I purchased a replacement rim for my…
I purchased a replacement rim for my ebike that was under warranty. I was still forced to pay full price even though it wasn't a year from date of purchase. Thanks for over charging me.
16 February 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. We sincerely apologize for the unpleasant shopping experience. According to feedback from the customer service department, they asked you for your electric bike order number, but you did not provide it. Without the order number, we cannot verify the order information and thus cannot offer you warranty services, only free technical support. We hope you understand.
If your electric bike is still under warranty, please contact our after-sales customer service via email (service@viviebike.com) as soon as possible, and provide them with your order number. After verifying the order information, they will provide the necessary parts replacement service. Thank you!
Difficult to deal with
Difficult to deal with, one email a day trying to resolve issue, was not resolved to my liking, have warned people against this company, why should I have to pay 80-150 to ship a bike back that I wanted to exchange for a different model, that I would also be paying more for. I would rather try to sell the one I have and buy from a different company that has descent customer service. Have already warned friends and family to spend a little more and buy anything but ViVi trash.
15 February 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. We sincerely apologize for any inconvenience caused during your shopping experience. According to our return policy, if you wish to return an item, please ensure that the original packaging and all tags within are intact, and that the bicycle is unused, unworn, and in a resalable condition. Additionally, for returns not due to quality issues, we do not cover the shipping costs.
Since the bicycle you purchased has been opened and used, and there are no quality issues, you will need to bear the shipping costs if you wish to return it. If you decide to keep the bicycle, we can offer you a discount of up to $100 on the purchase of another model. You can inquire about the specific discount code by contacting our customer service via email at service@viviebike.com. Thank you!
I really love the bike ..
I really love the bike ... and have absolutely no complaints. It performs as well or better than e-bikes that are considerably more expensive and I have ridden it quite a lot already. I've shown it to several friends ... and wouldn't be at all surprised if they bought from you as well!
17 February 2025
Reply from Vivi Electric Bike
Dear customer: Hello. Thank you very much for your love and recognition of VIVI electric bikes. We are committed to providing high-quality electric bikes for every customer. If you encounter any problems during future use, please do not hesitate to contact our customer service immediately via email (service@viviebike.com). We will do our best to solve any issues you may encounter. Finally, we wish you a pleasant life. Thank you!
We love the our new fat tire Vivi bike!!!
We love the. Ike and prompt responses to all of our emails! We would highly recommend Vivi!
14 February 2025
Reply from Vivi Electric Bike
Dear customer: Hello. Thank you so much for your wonderful feedback! We're delighted to hear that you're enjoying your bike and that our prompt responses have met your expectations. Your recommendation of Vivi means a lot to us. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Reply from Vivi Electric Bike
Dear customer: Hello. Thank you very much for your recognition of our products and services. If you encounter any problems during the subsequent use, please do not hesitate to contact us via email (service@viviebike.com). Thank you!
No one works at this company. All Calls & Emails Ignored
I bought 2 ACE01 Bikes for my sons for Christmas. After less than 30 days the back brake mechanism on one of the bikes no longer works, making it VERY unsafe to ride. I have called this company, emailed (3 different email addresses) and used their online chat! (Says they're offline) NO ONE ANSWERS! Once they have your money you are on your own. There is no customer service or warranty help. I now have to buy my son ANOTHER bike after paying $1000 for this one. Take your hard earned money somewhere else! There are better bikes from better companies. VIVI is just here to make a quick buck! Shameful and VERY disappointing!
3 February 2025
Unprompted review
Reply from Vivi Electric Bike
Dear Valued Customer: We sincerely apologize for the unsatisfactory after-sales experience you've encountered. We have forwarded your situation to the VIVI customer service department. Based on the information you provided, they have contacted our technical team to perform a diagnostic assessment on your bicycle.
As soon as the diagnosis is complete, they will promptly respond to you via email (service@viviebike.com) with a corresponding solution. Please be assured that we take your feedback seriously and are committed to resolving the issues you've faced. We appreciate your patience and understanding!
no instruction manual
no instruction manual, no way to ensure that the new ebike controller was reset to the proper factory
19 January 2025
Reply from Vivi Electric Bike
Dear Customer: Hello. We are sorry that the controller you purchased does not come with a manual. If you are not sure whether the controller has been reset to the correct settings, please contact our after-sales customer service as soon as possible via email (service@viviebike.com) to inform the customer service of the problem you are experiencing and provide relevant pictures or videos. They will contact a professional to check your bicycle and assist you in completing the correct settings. Thank you!
Bike works great love it goes fast af
Bike works great love it goes fast af. Built good.
19 January 2025
Reply from Vivi Electric Bike
Dear customer: Hello. Thank you very much for your recognition of VIVI electric bicycles. If you encounter any problems while using the bicycle, please do not hesitate to contact our after-sales customer service in time via email (service@viviebike.com). They will assist you in solving the problems you encounter. Thank you!
I bought one on September 29th 2024 and…
I bought one on September 29th 2024 and at 280 miles the front wheel bearing blew out. Still dealing with them for 2 weeks,Evidently vivi does'nt give a rats ass about fixing thier screwups. Would't recommend anyone buying their bikes! January 28th and still haven't received the promised replacement wheel! February 3rd still no replacement wheel. All I get is something about the chinese newyear holding up the replacement. Do the Chinese take the whole damn year off!
27 December 2024
Unprompted review
Reply from Vivi Electric Bike
Dear customer: We are deeply sorry for the unsatisfactory shopping experience you've encountered. We take your concerns seriously and want to address them promptly.
Regarding the issue you've reported, we have arranged for our after-sales customer service team to contact you via email (service@viviebike.com). They will contact professionals to perform technical diagnosis on your bicycle and provide you with replacement support for the corresponding parts. Thank you!
Reply from Vivi Electric Bike
Dear customer: Hello. Thank you very much for your feedback! We're glad to hear that you are satisfied with our products and service. If you need any further assistance, please don't hesitate to reach out.
Defective wheel and slow resolution.
The bike was ordered and came very quickly. It was well packaged and looked good. Assembly was not very difficult, but the front tire would not hold air. It turns out that there was a hole right through the tire and the inner tube.
I sent an email to customer service and received a reply within a couple of days indicating that they could send me an inner tube. This would mean that I would have to repair a tire myself. Being in my 70s, I am not inclined to do bicycle repairs. I, instead, would then need to hire someone to do the repair. Since this is a brand new bicycle, I do not feel that is my obligation to have any time or financial involvement in correcting the defects that were the responsibility of the quality control team at Vivi.Ebikes.
I have made a couple of suggestions to resolve this issue, including sending me an inflated tire on a front wheel and a return label to return the defective wheel that came on the bike I received. Additionally, I suggested that they find a bicycle repair shop near my home that can fix the tube and tire and pay the appropriate cost for doing so including my fuel cost and time to have this done.
Since the bicycle is unusable as it was delivered to me Vivi E-bikes needs to take full responsibility for making this right without trying to impose this obligation and added expense on me.
If these reasonable suggestions are not suitable to the company, they need to accept the bicycle as a return since the product does not meet the standards necessary for the intended use as it was delivered to me.
17 December 2024
Reply from Vivi Electric Bike
Dear customer: We sincerely apologize for the unsatisfactory shopping experience you've encountered. We take your concerns seriously and want to address them promptly.
Regarding the issue you've reported, we have arranged for our after-sales customer service team to contact you via email. Please check your inbox at your earliest convenience for further details.
We propose the following solution: We will send you a new inner tube free of charge. Once you receive it, please take your bike to a nearby bicycle repair shop for installation. We will cover all repair costs associated with this issue.
Thank you for your patience and understanding. We appreciate the opportunity to resolve this matter and ensure your satisfaction.
If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you!
I have been waiting for an update on my…
I have been waiting for an update on my purchase! Have not received item and takes forever for someone to get back to you! The bike was a Christmas gift. The only thing my son wanted! He will have no bike for Christmas! We ordered it Dec7 and now it’s the 21st! We were supposed to get it Dec 15 the latest! And nothing! Don’t buy from here! I can’t believe I fell for this! Ridiculous
7 December 2024
Unprompted review
Reply from Vivi Electric Bike
Dear customer: We sincerely apologize for the delay in your order. We understand your frustration, especially given that this was meant to be a Christmas gift for your son. Our customer service team will be contacting you within the next 24 hours with a detailed update on your order status and to discuss how we can make this right for you. We appreciate your patience and understand the importance of this gift. We will try our best to resolve this issue as quickly as possible and ensure you receive your order in time. Thank you!
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