Viu-Viu has all the slots that I want to play. Recently, they've added iDeal as payment method, which means that my deposits will be processed instantly. The VIP manager is very friendly and helpful,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast payout on workdays (weekend takes longer). Thomas (VIP manager) is fast and helpfull. Site works fast, a lot activities like the wheel and a lot of different type of bonusses. Games are a... See more
Company replied
It is a weird website, but.. It does payout after 3 to 4 days i got my money. The deposit goes fast but the payout takes pretty long. The chat is with a bot, but you can talk to a normal worker. They... See more
Company replied
Viu-viu is a nice casino great service and a lot of games and its easy em the payments are fast
Company replied
Company details
Written by the company
Viu-Viu is a modern online gaming platform offering a wide selection of slots, table games, and live casino experiences with real dealers. Players are drawn to its stylish design, user-friendly interface, and generous bonuses for both new and regular customers. Viu-Viu ensures fair play through certified random number generators and provides fast deposits and withdrawals. The platform also features 24/7 customer support, always ready to assist players. It's an excellent choice for those seeking a reliable and exciting gambling experience.
Contact info
Costa Rica
- support@viu-viu.com
- viu-viu.com
3.2
Average
207 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Payment is taking forever
Payment is taking forever, live chat comes up with a new reason each time. Take your money to a legitimate casino
30 May 2025
Unprompted review
Reply from Viu-Viu
Dear Pat Rijn,
We are sorry to hear about the delays you’re experiencing with your payment. We understand how frustrating this can be and want to assure you that we are here to help resolve the issue. To assist you effectively, please reach out to us directly via the email associated with your account registration. Our team is committed to providing you with personalized support and clarifying any concerns you may have.
Thank you for your patience, and we look forward to assisting you promptly.
Kind Regards,
Viu-Viu Casino Team
Scam, difficult cash out
When you win money is all fine until you cashout. They will find reason after reason to stop you from cashing out, until you lose your money. They want to lock you in to lose and lose but cashing out will need verification after verification
29 May 2025
Unprompted review
Reply from Viu-Viu
Dear Ricky Liao,
Thank you for taking the time to share your concerns. We understand that the withdrawal process can sometimes feel challenging, and we want to clarify that verification procedures are a mandatory and essential part of maintaining a secure and trustworthy gaming environment. These steps are in place to protect both our players and the platform from fraud and unauthorized activity.
Throughout your experience, we have communicated the necessary verification requirements via email, outlining each step to ensure transparency and support during the process. While these measures might seem rigorous, they are designed to safeguard your funds and ensure compliance with regulatory standards.
We encourage you to reach out directly to our support team if you require any further assistance completing the verification, as we are committed to helping every player through this process.
Thank you for your understanding.
Kind Regards,
Viu-Viu Casino Team
Very bad helpdesk
Its 22 of June allready! And guess what? My money is stil NOT returned Tony bankaccount! Kijk uit!/BEWARE of/voor VIU VIU!
Very bad helpdesk. I made a deposit of €100. After that I got a notification that I cant play the games on their site due to geografic restrictions. Then of course I want my money back! Waiting and still waiting for an answer, not any response on chat or mail, this is very wrong! Be carefull!!!! DO NOT TRUST THIS SITE!
10 days later and Kenny (live chat) assured me that I Will hear immediately when there is an update. Not in 10 days!! Its quite simple, i made a deposit at their site, cant play so I want my money (€100) back.
Very dissapointing bad help desk and service. People, be warned, you dont want to play Here!
Teleurstellend slechte service and helpdesk.
Mijn €100 is na maar liefst 10 werkdagen nog niet geretourneerd op mijn rekening! De site geeft na een storting aan dat ik door geografische beperkingen hier niet kan spelen. Mijn geld retourneren lukt niet want ik heb het nog geen x aantal keren rondgespeeld! Nee, hehe, dat gaat dus niet!! Blijkbaar hebben ze na tien dagen nog meer tijd nodig om tot een fatsoenlijke terugbetaling te komen. Vage boel en wees gewaarschuwd!!
24 May 2025
Unprompted review
Reply from Viu-Viu
Dear Bzs,
Thank you for bringing your concerns to our attention.
We want to assure you that your request is currently under review. Due to a high volume of inquiries, the processing time may take a little longer than usual. Please rest assured that once we have any updates regarding your case, we will promptly contact you via email.
We appreciate your patience and understanding during this time.
Kind Regards,
Viu-Viu Casino Team
They are blocking your account
They are blocking your account, when you tell them they have no legal licence to let people in the Netherlands.
I start a lawsuit now against this casino. The will not help you with adresses where you can sent the sumont of your layer. Dont ever play in this casino
27 May 2025
Unprompted review
Reply from Viu-Viu
Dear Anton Rijkeboer,
We are truly sorry to hear about the difficulties you have experienced with your account. We understand how frustrating such situations can be, and we want to assure you that we take every concern seriously. To assist you properly and review your case in detail, please reach out to us directly via our email. This will allow us to better understand the specifics and work towards a resolution.
Thank you for bringing this matter to our attention. We hope to clarify and address your concerns as soon as possible.
Kind Regards,
Viu-Viu Casino Team
Best service
This is one of the site where the payments are never stopped.
I have been playing regularly on this and yes, I lose sometimes but only play for fun.
Some games are not available but the gravity roulette game is the best.
Cheers to all the support guys who are available for us all the time.
15 May 2025
Unprompted review
Reply from Viu-Viu
Dear Kaustubh Kumar,
Thank you sincerely for sharing your thoughts and highlighting your experience with our platform. We’re glad to hear that our payment process has been smooth and reliable for you—that’s something we continuously strive to maintain, as trust and promptness matter greatly in building a positive gaming environment.
It’s also wonderful to know you enjoy playing for fun and appreciate specific games. We’re always working to expand and refine our game selection, so your feedback about availability is invaluable and will be taken into account as we grow.
Your shoutout to the support team is truly appreciated. Our staff dedicate themselves to being present and helpful around the clock, and knowing their efforts resonate with players like you motivates us further.
Wishing you continued enjoyable sessions and fun gameplay ahead!
Kind Regards,
Viu-Viu Casino Team
Be carefull with this group and this site. They dont Pay out, even though everything with account is fine
I’ll be writing a full review of this website next week, but I already want to warn anyone who's thinking about signing up or playing here: don’t spend your money on this site.
Some players, including myself, are not getting paid out, even though our accounts are fully verified and everything is in order. They don’t reply properly to emails; it feels like an AI is sending the same message over and over again, without actually answering your questions.
I’ve been waiting for weeks to receive a couple thousands of euros in withdrawals. I’ve asked them two simple questions more than 20 times:
When will my money be paid?
What’s causing the delay?
And every single time, the only answer I get is: “We’ll let you know when there’s an update.” That’s it. For weeks now.
There are also similar issues with other websites that are part of the Sapphire Summit Group, and I’ll include those in my upcoming review as well. I’ll also share all the emails I’ve exchanged with them, so others can see how this company really handles things.
Just be careful. There are way better and more reliable places to play.
16 May 2025
Unprompted review
Reply from Viu-Viu
Dear Ska,
Thank you for sharing your experience. We fully understand how distressing this situation must be, and we take your concerns seriously. Please allow us the opportunity to investigate your case thoroughly and directly from our side.
To proceed, we kindly ask you to contact us via email, including in your message a short note that you’re reaching out following your review on Trustpilot. This will help us identify your case faster and ensure that it’s escalated appropriately within our team.
Your issue deserves focused attention, and we are committed to providing it. Your trust is important to us, and we sincerely hope to turn this situation around.
Kind Regards,
Viu-Viu Casino Team
Scammers, don't paying out 1800 win
All fake good reviews, chat gtp email replies.they refuse to pay out 1800euro win I made long time ago. Many week further, still no money, still nonsens replies like: payment Processor this and waiting time that,helping you this and trying for you that. In the mean time never ever doing something. Big big big scam. Don't everrrr go hear, don't be stubborn, just skip it
16 May 2025
Unprompted review
Reply from Viu-Viu
Dear Albert Don,
We appreciate you taking the time to share your experience, and we understand how important timely payouts are for our players. We want to assure you that your situation is taken seriously, and our priority is to provide clarity and support.
To get detailed information regarding your withdrawal, please contact your VIP manager directly via the email address you have on file. They are best equipped to review your case thoroughly and assist you personally with any outstanding concerns.
We hope this step will help resolve the matter swiftly.
Kind Regards,
Viu-Viu Casino Team
Fake Service
Once again, this is a deflective response. I have sent multiple emails and even referenced Trustpilot (screenshots), yet I’ve received no reply. The responses you post on Trustpilot are generic, misleading, and seem designed to create the illusion of action while actually stalling and frustrating customers.
What more can I do at this point? I’m simply asking for transparency: clearly state what steps you are taking and how long this process will take. This is a serious matter involving a significant sum of money.
I will continue to post updates daily until this is resolved. Others deserve to know how you are handling these situations.
7 May 2025
Unprompted review
Reply from Viu-Viu
Dear Mo Lam,
We want to thank you for sharing your concerns. Your feedback is essential to us, as it allows us to enhance our services and ensure that every player receives the support they deserve.
We want to assure you that your case is already under review, and our team is dedicated to addressing your concerns fairly and transparently. To assist you more effectively, please provide further details about your account and the specific issue you encountered. Please contact us at support email, and we will do everything possible to find a satisfactory resolution for you.
Your feedback helps us improve, and we are grateful for the opportunity to address your concerns.
Kind Regards,
Viu-Viu Casino Team
Kenny
Yevhenii.Everything is fine, thanks for the free spins
Thanks Kenny❤️🔥💣
1 May 2025
Unprompted review
Reply from Viu-Viu
Dear yevhenii baranov,
Thank you so much for sharing your experience with us! We’re really glad to hear that everything has been going smoothly for you. It’s great to know that you enjoyed the free spins—we always strive to offer our players exciting bonuses and rewards, and it’s wonderful to hear that it hit the mark for you!
We want you to have the best possible experience with us, so feel free to reach out anytime.
Thanks again for your kind words, and we look forward to seeing you continue your journey with us. Enjoy every moment and may luck be on your side!
Kind Regards,
Viu-Viu Casino Team
Good site and fast payout
Good site and fast payout
Supporter is kenny and very handsome
26 April 2025
Unprompted review
Reply from Viu-Viu
Dear Sven Heesch,
Thank you for your review! We are thrilled to hear that you enjoyed your experience on our platform, and that the payout process was smooth and quick for you. It's always great to know that we are meeting your expectations in terms of efficiency.
We also appreciate your kind words about Kenny! He’s a valued member of our support team, and we’ll be sure to pass along your compliments.
Looking forward to seeing you back soon!
Kind Regards,
Viu-Viu Casino Team
SCAM CASINO
SCAM CASINO
I made the deposit and got a freebet bonus then they just cancel it without any reason. i reached out to live chat and they just said sorry we cant give it back :)) and that’s it
22 April 2025
Unprompted review
Reply from Viu-Viu
Dear Tuan Tran,
We’re genuinely sorry to hear about your recent experience, and we appreciate you taking the time to share it with us.
Situations like this are never taken lightly. We understand how frustrating it must be to have a bonus removed unexpectedly, especially when you’re actively engaging with the platform. Please know that our team has already reached out to you via email to clarify what happened and work on a resolution. We kindly ask you to check your inbox (and spam folder, just in case), as we want to ensure your concerns are addressed directly and thoroughly.
Your feedback helps us stay accountable, and we’re committed to handling every case with care and transparency. Thank you for bringing this to our attention.
Kind Regards,
Viu-Viu Casino Team
Actually a legit casino i thought! Turns out its a terrible casino with liars and just making false claims!
Actually a legit casino, with great customer service. Mister Ralph took all the time to help me out. I would reccomend playing here any day of the week!
Update: after a couple deposits making a withdrawal was a very complicated thing for this casino, then you can guess what happened! My account got closed, because thats what casino's like this do. I bet the sister casino's like IgoBet, Spinstar, True Luck and BoomBet are just as bad. I never got a reason, other than i adressed some weird bonus rules, which is allowed in my opinion. As if that is not enough, i got lied to by casino staff in live chat, claiming my emails would be answered, just have some patience. Well turned out they weren't that busy as i found out. Just use another email and send a mail to their support unit, you know the very busy support unit. Within 20 minutes there was a reply. Guess they found some time in between reviewing my case for a reply to my email with the other account. After 9 days i still heard nothing, which is very disrespectful and just the worse thing you can do to your paying customers. Don't waste your cash on this casino, they will never help you with anything, just deposits gets their attention.
22 April 2025
Unprompted review
Reply from Viu-Viu
Dear Gerard M,
Thank you for sharing your wonderful experience! We’re so happy to hear that you had a great time with us, and we truly appreciate your kind words about our customer service. Ralph will be thrilled to know that his assistance made a positive impact!
Our team is dedicated to ensuring that every player’s experience is smooth and enjoyable, so your feedback means a lot to us. It’s customers like you that keep us motivated to keep improving and providing the best possible service.
Thanks again for the recommendation! We can’t wait to have you back here soon for more fun.
Kind Regards,
Viu-Viu Casino Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.