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Vital Records Online Reviews 4,896

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TrustScore 4.5 out of 5

4.4

License Bureau
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Review summary

Created with AI, based on recent reviews

Considering 308 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of use and the straightforward nature of the application process, making it simple to navigate and understand. Many found the service efficient and quick, appreciating the convenience of completing tasks from home without prolonged waiting periods. However, some people were dissatisfied with the pricing, finding the service expensive and noting that expedited options did not always deliver on speed. There were also instances where customers reported difficulties contacting the company, with some experiencing unfulfilled promises regarding delivery times and a lack of clear communication about their orders.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the ease of use and clear, understandable... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed significant dissatisfaction,... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report paying significant fees, often for... See more

Customer communications

Reviewers express significant frustration regarding contact with the company. Many customers report... See more

Price

Users describe negative interactions with price, frequently citing high costs and hidden fees. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cannot contact the apostille department. They are completely unresponsive. Paid $152 for an expedited process. Update: The apostille department reached out with clear communication. They are proces... See more

Rated 4 out of 5 stars

Ordering my birth certificate is easy but I really wanted information about ordering my mother’s birth certificate from NYS. I know I need a court order but does your company do that? I could not fi... See more

Rated 4 out of 5 stars

Made me feel at ease applying for birth certificate copy at first. But process took longer because of my DL photo ended up having to be uploaded because they didn't accept the first one, then didn't a... See more

Rated 4 out of 5 stars

Easy, quick, and less expensive than other sites where I was charged $100 just for an application fee

Company details

  1. License Bureau
  2. Association or Organization

Written by the company

We offer vital records documentation preparation for all 50 different states and over 3000 counties. We have the experience and the system to ensure you will get your Vital Records in time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

No birth certificate and no emails

I started my application for birth certificate in mid March. VRO says they submitted the application to my state on March 27. It's now May 18th. No contact. No status. No birth certificate. Avoid a headache and use someone else. Anyone else

18 May 2026
Unprompted review
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Reply from Vital Records Online

Hello, Kevin.

Thank you for sharing your experience. We understand how frustrating it can feel while waiting for a birth certificate to be processed.

After reviewing your order, we can confirm that your application was submitted and received by the Health Department office on April 27. Your order was originally placed on March 29.

At this time, your application is still being processed by the state Health Department. Please keep in mind that processing times vary depending on the state, and some Health Department offices may take several weeks or even months to issue and mail certified certificates.

We recommend logging in to your account through our website to check the latest status updates on your application. You can also review the estimated processing times for your specific state in our “Processing Time” section.

We truly appreciate your patience throughout this process.

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