Vitall Reviews 483

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

The kit was small and cheap and extremely difficult to get my blood into, the finger prick was fine but the tube provided is so small that the blood would not drop into it and blood bubbles would form... See more

Company replied

Rated 5 out of 5 stars

booking a visit was super easy, no fluff, and the professional that come to my home was very efficient, really caring, non judgmental and made me feel at ease. i got my results pretty quick. im very s... See more

Company replied

Rated 5 out of 5 stars

I am very pleased with the text that provided, the nurse came on time, everything was very prompt and organised. I got the results very quickly than I expected. Overall whole process was very smooth a... See more

Company replied

Rated 5 out of 5 stars

It was straightforward but I has used a different company for an Hba1c test and it was followed by a doctor who explained it all. The HomaIR test gave me my IR result but it gave no background informa... See more

Company details

  1. Blood Testing Service

Information provided by various external sources

Measure and track your health using at home health tests to help you identify health issues and achieve your fitness and well-being goals. By making it easy and convenient, and giving clear guidance and advice, we enable you to proactively check and manage your health.


Contact info

4.1

Great

TrustScore 4 out of 5

483 reviews

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No history of asking for reviews

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Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Super quick turnaround

I've done many DIY blood tests before, usually with a different company. This time I needed a more speciuality blood test which I couldn't do myself, and my usual provider only had appointments in London. Vitall gave me the flexibility to request a home visit, and the test results were available the following day!
Super quick turnaround, excellent service - genuinely couldn't have asked for me.

6 February 2025
Unprompted review
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Reply from Vitall

Thank you for your feedback - we're so pleased to hear everything went smoothly!

Rated 5 out of 5 stars

Brilliant service!

Very easy, fast and straightforward service! Thank you!

16 January 2025
Unprompted review
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Reply from Vitall

Thank you for your feedback!

Rated 2 out of 5 stars

Test was fine but some of my sample…

Test was fine but some of my sample haemolyzed and I couldn’t get the full results. The FAQs on their website say that they offer a free retest for this but I have been trying to get a hold of their customer service for a month now and no answer. No phone number to call. I spent a good amount of money for a comprehensive test and in the end didn’t receive results for everything.

3 January 2025
Unprompted review
Vitall logo

Reply from Vitall

Thank you for your feedback. Please accept our sincere apologies for missing your emails to us regarding this as they were originally flagged as spam.

I believe your test order has now been repeated and a clinic visit scheduled so please do get in touch if you need anything else.

Rated 3 out of 5 stars

First sample bad

The test was easy to do and send off. I gave the service only three stars, however, because I had to send it twice.

The first sample had apparently coagulated and was untestable. This was fair enough. I imagine it happens often. Trouble was, I heard nothing from them for weeks. I had to contact Vitall to find out what had happened to my sample and then I had to do another one.

12 January 2025
Unprompted review
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Reply from Vitall

Many thanks for your feedback. Yes sample issues do occur occasionally so we do have measures in place to manage this. So we are sorry if this was your experience as it is not usually a requirement to contact us for a repeat test.

Our process is to:

a) update you by email that results are ready (or could not be reported, as in this case)

b) you can then login to your account to review the results report and details.

c) if a test needs repeating then you can then order a free repeat test kit, or select from other repeat options e.g. upgrade to a nurse visit.

We are sorry if this was not clear to you, but are pleased that overall you found the process easy to do and did get results on the second sample.

Rated 5 out of 5 stars

Fast and professional service, would recommend.

Fast and professional service. The instructions were very clear and made the whole process feel a lot less scary. The couple of personal questions I had were answered very quickly and clearly by the team, who were very friendly and understanding.
Even though it was the holiday season I got my results back in few days, giving me plenty of time to get them to my healthcare provider before the chaos of this time of year fully set in.
Fantastic service, would recommend.

20 December 2024
Unprompted review
Rated 3 out of 5 stars

prompt service well informed but when…

prompt service well informed but when one test failed was offered a repeat at £69 but found another provider who was just as efficient for £45 and a free repeat if you have a problem!

14 November 2024
Unprompted review
Vitall logo

Reply from Vitall

Hi Martin, thanks for your feedback. We do in fact offer free repeats for tests where a profile could not be reported!

Please view the results report page, underneath where the issue is described you will see your repeat test options.

If you don't see this please this option please contact customer.servics@vitall.co.uk from your registered email address.

Rated 5 out of 5 stars

Familial Hypercholesterolemia - Cholesterol Test

I did the cholesterol test because Familial Hypercholesterolemia runs in my family. I'm only 32 but my results came back as borderline high, so now I know to keep an eye on it and make some lifestyle changes to support my cholesterol. The results came back super quickly and the test itself was really easy to do. I will be doing these every 6 months to make sure my levels are under control and not going into the red.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Quick and Easy

Quick easy fingerprick test,very quick results sent day after by e-mail with informative report.Good service.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

review

Did not have to wait long for my appointment, staff were friendly and professional.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Very good customer service

Quick delivery of test kits. Had issues collecting samples via home test kit, they re-issued a replacement kit quickly and their customer service was very good as well. Ended up upgrading to a pharmacy blood collection, send the kit back Friday afternoon and had results 24h later.

11 October 2024
Unprompted review

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