Vital Beat Reviews 226

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very impressed with the high quality of the products, finding them to be exactly as they should be and providing necessary protection. Many people highlight the excellent customer service, noting the quick responses, helpful assistance with sizing, and overall professional and warm treatment. The delivery service is also frequently praised for its speed, with products often arriving promptly, even when custom-made or shipped internationally. Reviewers appreciate that the products offer peace of mind and confidence, allowing them to participate in activities without fear. However, some customers mentioned minor issues with the product design, such as the protection pad occasionally popping out or feeling a bit large, causing slight binding. A few also experienced problems with the t-shirts, including dye transfer and incorrect pocket placement that required home alterations.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing it as excellent,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as high quality,... See more

Service

Reviewers highlight positive aspects of service, expressing extreme satisfaction with both the service and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and speedy delivery,... See more

Customer service

Reviewers mention positive feedback about customer service, expressing high satisfaction with the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so glad, I found Vital Beat. I have had an ICD implanted a few months ago and was worried about it getting damaged in case of having an accident during certain exercises. Vital Beat not only prov... See more

Rated 5 out of 5 stars

Multiple ways to connect with customer service. Thadeo reached out immediately to my messages as we were trying to get the vital beat pad in a short time window. In the end we didn't need express shi... See more

Rated 5 out of 5 stars

The dimensions for the ICD protector are exactly as they should be, top quality. It does exactly what it is intended for and does it well, very fast delivery, communication with the seller is top-not... See more

Rated 5 out of 5 stars

Prompt, personal service when I needed to return shirt for customization. Good product, well explained in documentation when it arrived. I don't know what else they could do, they seem to want to do w... See more


Company details

  1. Protective Clothing Supplier

Written by the company

Vital Beat offers the best CE marked comfort and protection solution to medical device carriers of all ages(2-99y/o) worldwide. Wether you have a pacemaker, ICD, S-ICD, DBS, VNS, Port catheter, gastric or insuline pump or any other medical device, Vital Beat has the perfect solution for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

226 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Game changer results

This pacemaker top has been a game changer. I can now sleep without holding my hand over my pacemaker the protective support does it for me. Which is helping me sleep better.

13 June 2024
Rated 5 out of 5 stars

Good customer service

With my first vest the pocket was in the wrong place. However I contacted Vital Beat and they agreed to manufacture a bespoke vest immediately. Unfortunately there was a bit of a problem and instead of my bespoke vest I received another. However the 5 stars are awarded because within a couple of days a new modified vest arrived.

27 June 2024
Rated 5 out of 5 stars

Great product, even better customer service.

My husband recently had a pacemaker fitted. Prior to his surgery, he was very sporty and included martial arts in his activities. Obviously, martial arts and a pacemaker aren't a great combination. We found Vital Beat and I ordered him two large shirts and a shield. Everything arrived super quick but the shirts were a very close fit. We decided to change them and the exchange process was so easy. I kept the shield, returned the shirts with a note explaining the issue and requesting XL shirts instead. That was eight days ago and the replacements are here already. The new shirts fit well, the instructions on how to fit the shield and foam insert are easy to follow and the service I've received has been outstanding. Although he'll still need to be careful, he's really looking forward to getting back to training, knowing that his device is protected from stray blows or falls. Thank you Vital Beat for your brilliant product and your unbeatable customer service. (And for the lovely notes that come in the parcels). An excellent product from a great supplier.

19 July 2024
Rated 5 out of 5 stars

Best protection for pacemakers on the market.

I have been using Vital Beat 's pacemaker protector and sport shield for over 4 years. As a tree service worker, I feel confident in running a chain saw daily with it in place. Furthermore, it keeps the shoulder harness of vehicle seat restraints from rubbing directly on my pacemaker, which would be very annoying without it. I would recommend Vital Beat's products and service to anyone.

20 July 2024
Rated 5 out of 5 stars

High spec product

High spec product. The vest and protector and both really well made. Communication with VitalBeat was also straightforward.

11 June 2024
Rated 5 out of 5 stars

Couldn't Be Happier!!

I've never received better customer service from any online order than I did from Vital Beat. When I received my first order, it didn't quite fit right, so i ordered a different sized shirt to try. They proactively identified my order and reached out to me. Based on the size given in my initial order, they felt the shirt size was correct but the pocket was in the wrong location. They provided additional instructions on how to measure and made shirts with a custom placed pocket in them and did not up charge for it.. The new pocket placement fits perfectly!! This is an amazing product run by people who really care about their customers. Couldn't be happier!!

22 April 2024
Rated 5 out of 5 stars

Fantastic Customer Service

Fantastic customer service. Answered all the questions I had before I made a decision. Would recommend to anyone that needs one. A+++
Product is great. No complaints. Playing the sport I love without second thought.

6 April 2024
Rated 5 out of 5 stars

Expensive but good quality

I’ve only used once since getting the pacemaker protection and two T-shirts but happy so far. It’s an expensive piece of equipment (especially the cost of the T-shirts) but it seems to be good quality and if it helps protect my pacemaker whilst playing cricket then it’s worth it.

5 April 2024
Rated 5 out of 5 stars

well made shirt

the shirt us well made with especially strong stitching around the shield that should hold up well and the shield is made out of thick piece of 3D0 material they didn’t cut corners there either

24 March 2024
Rated 5 out of 5 stars

Great product and great service

Great product and great service. Replied promptly to my email queries. Delivered to Australia within a week of ordering. The Pacemaker shirts, both short sleeved and sleeveless, fit perfectly, and very comfortable. Does need to be tucked in due to how snug it is. It is a bit tight to get the protection pad into the pocket in the shirt, though probably necessary to ensure it fits snuggly once in place, and will probably get easier with practice. The shirt is working well when I wear a moderately heavy backpack, it spreads the pressure of the shoulder strap well, though unsurprisingly sometimes gets a bit sweaty under the pad after a while. One would normally wear a normal shirt over the Pacemaker shirt, which works well. My only suggestion for improvement would be to make the neck a bit larger so it doesn't show when wearing a T-shirt/exercise shirt over the Pacemaker shirt.

12 March 2024
Rated 5 out of 5 stars

Overall a great product

Overall a great product. Understandably, the product comes from another country. Arrived within days of ordering. Thadeo was a pleasure to work with. My doctor never heard of the company and lived the shirt and shield idea for other patients. Will be buying a few more shirts in the near future.

6 March 2024
Rated 3 out of 5 stars

The pad is a bit overkill

The pad is a bit overkill. A 1/4" or 3/8" silicone sheet or similar flexible shock absorbing material would be protection enough, plus more comfortable and aesthetically pleasing. The garment is well made and sleeveless is the only way to go in a compression shirt.

8 March 2024

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