Vital Records Now 

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Rated 1 out of 5 stars

I placed an order for a birth certificate on 11/18/2024...It's now 7/10/2025 and still no borsht certificate. I called their customer service and they told me it will take 22-25 weeks. It's been 32 we... See more

Rated 2 out of 5 stars

Didn't processes my initial request in the beginning of April. After 4 weeks, I contacted them, they said they never proccessed my request. Then I got word they processed middle of May. After 6 weeks,... See more

Rated 2 out of 5 stars

Didn't processes my initial request in the beginning of April. After 4 weeks, I contacted them, they said they never proccessed my request. Then I got word they processed middle of May. After 6 weeks,... See more

Rated 1 out of 5 stars

I recently ordered and paid for a death certificate of my mother Carrie Ellen Kingsmore who died on July 20, 2005. She was born April 13, 1919. Vital Records sent me a death certificate of my fathe... See more

Company details

  1. Public & Local Services

Information provided by various external sources

Use the online form to order official birth, marriage, death, and divorce certificates. Order at any time and from anywhere! We help you avoid having to travel long distances, traffic, lengthy phone calls, and long lines.


Contact info

All reviews

(1,361)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great!!

Awesome,Very easy to do. Instructions were very easy to understand.

17 July 2019
Unprompted review
Rated 1 out of 5 stars

Dont get duped! Way too expensive

Way too expensive. When I clicked on the site for county vital records it appeared as if this was the county records site and the cost was $80. Because I needed the birth certificate urgently, I reluctantly paid the $80. Turns out this site takes advantage of you and if you can actually find the Actual Vital record site, the Birth Certificate is only $10. I will never be duped like this again. Really upset that I didn’t research further.

17 July 2019
Unprompted review
Rated 5 out of 5 stars

Easy and efficient

This was a very easy process. I missed a section on the form they emailed me and resolved it right away.

17 July 2019
Unprompted review
Rated 1 out of 5 stars

I was grossly overcharged

I was grossly overcharged. The clerk’s office only charges $2.00 for a marriage license search. You charged me $85.00! Shame on you!!!

17 July 2019
Unprompted review
Rated 1 out of 5 stars

I was led to believe that this…

I was led to believe that this organization was the direct contact for obtaining a document. In reality, it is a middle-man to whom I paid an extra $100 unnecessarily. When I called the office who actually issued the document, they told me if I would have called them directly it would only cost me $20. They told me that they hear this story a lot. When looking on the internet, because of their name, this company appears to be the direct office to obtain records. IT IS NOT! This is a total ripoff. DO NOT USE THEM!!!!

17 July 2019
Unprompted review
Rated 2 out of 5 stars

15 days ago I sent in for my birth…

15 days ago I sent in for my birth certificate. I have not received any info from Vital records. I don't know why it takes so long. My husband used a different site and received his within 4 days. Mine could take up to 7 or more weeks. It would be nice if vital records could at least let you know how the progress is going. I will never use them again for anything.

17 July 2019
Unprompted review
Rated 1 out of 5 stars

I cancelled my order, and the company “uncancelled” it and charged me.

I cancelled my order after being notified that Apostille service would be an additional significant cost, and received a confirmation that my order was successfully cancelled and I would receive a full refund. A few days later I was notified that the order was already processed and I would receive my document, and was charged in full for my order. First, it should be stated up front how much is the extra Apostille fee. Second, if I cancelled and received a confirmation from the company it should be honored. Never again with this company.

17 July 2019
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Very satisfied. The website was easy to maneuver and my document was received in the time frame stated.
Thank you!

17 July 2019
Unprompted review
Rated 1 out of 5 stars

Under whelmed

I placed my order on April 10, 2019.

Estimated delivery date was between May 23 and July 4 2019.

It is now July 16, 2019. I have still not received my order. Emails to the support contact have gone unanswered.

16 July 2019
Unprompted review

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