Vitable Reviews 1,143

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the noticeable benefits they experience, such as improved energy levels and overall well-being. Many appreciate the convenience of the personalized daily sachets, which simplify their health routine and make it easier to stay consistent. The user-friendly website and the helpful, responsive customer service team are also frequently highlighted as excellent. However, some customers have expressed dissatisfaction with the ordering process and subscription model, citing concerns regarding billing and cancellation procedures. A few people also mentioned issues with the packaging, finding it hard to open, and some were unhappy with the taste and smell of certain products.

What people talk about most

Product

Clients share positive opinions on product quality and convenience. Many reviewers appreciate the... See more

User experience

Consumers find the user experience to be largely positive, highlighting the convenience and ease of use. Many... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of the vitamins,... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers found the ordering process easy and... See more

Customer service

People report positive experiences with customer service. Many customers praise the lovely, excellent, and... See more

Based on these reviews

Rated 5 out of 5 stars

Really awesome service. Products received quickly and in great eco friendly packaging. Love Vitable products, no marketing spin, just strong science, quality products that do what they say they do and... See more

Company replied

Rated 5 out of 5 stars

Update: I received a really lovely email from Vitable, who have helped me understand what occurred - a once off error - and offered a helpful resolution. Really excellent customer service, which... See more

Company replied

Rated 5 out of 5 stars

Vitable makes life so much more easier when it comes to taking daily vitamins. The fact that it comes in little sachets, that makes life so much easier with little kids and school drop offs. With so m... See more

Company replied

Rated 5 out of 5 stars

Vitable make it so easy to take my supplements daily the daily little bags are so easy to use. Using the website I can change my supplements when needed. This has saved me money and time not purchasin... See more

Company replied


Company details

  1. #8 of 20 best companies in Vitamin and Supplements Store

About Vitable

Written by the company

Vitable Vitamins

Personalised Daily Vitamin Packs

Good nutrition is everything, so we made it easier:

1. Take your free health assessment on www.vitable.com.au

2. Get your personal recommendation based on your health goals, lifestyle and diet

3. Receive 30 daily personalised packs of vitamins & supplements at your doorstep!

Website
Take our quiz
Discover our products

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I’m not understanding how it takes 3…

I’m not understanding how it takes 3 days to send my order and now be told another 12 days for delivery! Even from the other side of the country 3-5 business days is the max. 15 days from order till delivery is not gonna cut it. Can’t rate the vitamins as still waiting.

12 July 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Scotch,

Thank you for bringing this to our attention.

While it typically takes our team 1-3 business days to manufacture custom orders, our average delivery time is between 3-5 business days however on occasion deliveries to WA can take up to 10 business days.

We've reached out to the courier for an update and continuing to monitor the delivery of your order.

I've also reached out via email to offer a suitable resolution for future orders. We hope to hear back from you soon!

Jacinta, Customer Care

Rated 5 out of 5 stars

Love it. Will continue to order

Took awhile to come but well worth the wait! Love the personalisation and the quiz made it so easy to choose what things to order

5 July 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Monique,
Thank you for sharing your positive feedback about Vitable. We are so glad to hear that you've enjoyed the experience :)
- Jacinta, Customer Care

Rated 5 out of 5 stars

Vitable - kicking goals for health!

Vitable is streamlining my mornings. The quiz helped determine the vitamins I wanted to be taking, and the app reminds me to take them! Most importantly, the packaging is all compostable. The app interface is very user friendly, and pretty!

1 July 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Chan,

Thank you for sharing your experience! We're delighted to hear that Vitable has been making your mornings smoother. We appreciate your feedback :)

Jacinta, Customer Care

Rated 5 out of 5 stars

Amazing service and products

My experience with Vitable was impeccable! The team were supportive, helpful and prompt with their communication and were able to answer any queries and concerns I had. The team was able to ensure that my vitamins arrived just in time before my travels! Amazing service and amazing products!

29 June 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Alex,

Thank you so much for your glowing review! We're so glad to hear you had a great experience with us. Enjoy!!

Jacinta, Customer Care

Rated 5 out of 5 stars

So easy to take your daily dose

So easy to take your daily dose! Grab and go, no having to think about timing etc

28 June 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Clare,

We're delighted to hear that our vitamins fit seamlessly into your daily routine! Thanks for sharing your experience—it means a lot to us :)

Jacinta, Customer Care

Rated 3 out of 5 stars

Maybe due to time difference it took…

Maybe due to time difference it took rather long for a reply but glad it was sorted within a day

28 June 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Linda,

Thank you for your feedback. We aim to reply within the day and apologise for any delay caused by time differences. We're pleased to hear that we resolved your issue promptly once connected!

Jacinta, Customer Care

Rated 5 out of 5 stars

I've been recommending Vitable to my…

I've been recommending Vitable to my friends non-stop! I love how I can carry my little pack everywhere. It's very convenient, and I haven't forgotten to take my vitamins since I started using Vitable. :)

14 June 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Hanna,

Thank you for your lovely review. So pleased to hear that Vitable has been an easy addition to your routine. We love to know that you have been spreading the word too, we appreciate the support!

- Jacinta

Rated 1 out of 5 stars

Dont waste your money on these vitamins ied Vitable vitamins for quite a…

I tried Vitable vitamins for quite a few months, didn't feel any different at all. I wouldn't recommend anyone trying these. Don't waste your money. I was taking 5 different vitamins each day & none of them were making me feel any different better. I've gone to another brand of Vitamins, I've experienced a very noticeable change within 2wks.

4 March 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Trisha,

We're sorry to hear our products did not meet your expectations and that you did not notice any tangible improvements in your well-being. However, your feedback is important to us!

I have reached out via email although I wasn't able to locate your account in our system. I would love to know more about your specific health goals and needs to see if there is a way we can better tailor our vitamin packs to suit you. We offer complimentary nutrition consultations, where we can go over your current vitamin pack and talk about any adjustments that might better align with your needs.

I hope to hear back from you soon.

- Jacinta

Rated 5 out of 5 stars

I’m about to complete my 2 months…

I’m about to complete my 2 months supply, till date I think it helps a lot especially with the regular exercises like jogging and going to gym work out.

7 June 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Martin,

Thank you for sharing your positive feedback. That is fantastic to hear, keep up the consistency!

- Jacinta

Rated 5 out of 5 stars

High quality and convenient

The convenience mean that it's easy to remember to take the supplements and the quality means that I have felt improvement in my health in a very short amount of time.

7 June 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Ingrid,

Thank you for sharing your feedback. We're so pleased to hear that Vitable has made an improvement in your health. Keep up the great work!

- Jacinta

Rated 5 out of 5 stars

Big thanks to Vitable

Vitable is a subscription service, and I didn't realize this when I received my first pack of vitamins. So, I was surprised when another charge appeared on my account. To complicate matters, I hadn't even finished the first pack because my doctor advised me to stop taking them pending further investigation.

I reached out to cancel the subscription, and Jacinta and Karen promptly contacted me. They quickly resolved the issue and provided a refund. Thanks to the Vitable team, especially Jacinta and Karen, for understanding my situation and helping me so efficiently.

3 June 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Gabriel,

Thank you for sharing your feedback. We're glad that your enquiry was resolved promptly for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

- Jacinta

Rated 5 out of 5 stars

The sachets are so easy

The sachets are so easy. I am always in a rush and this makes it so much easier to take my vitamins.

20 May 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Leanne,

We appreciate your positive feedback! We are so excited to hear that Vitable has simplified your vitamin routine :)

- Jacinta, Customer Care

Rated 5 out of 5 stars

Hair loss/poor health/mental health

I am experiencing hair loss and general bad health, bad mental health, and have tried to take vitamins before. I always forget to take them and then never buy them again when the bottle finishes. It’s very easy and convenient for me to use vitable because I know they are safe products and the lump cost and subscription means I don’t have to think about it. I am a low income earner and I put away 45 dollars a fortnight for this and my health is a lot better, my hair loss is decreasing, and I am sleeping better

20 May 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Tiana,

Thank you so much for sharing your experience! We're thrilled to hear that Vitable has been a convenient addition to your routine! It's fantastic that you're noticing improvements in your health :)

- Jacinta, Customer Care

Rated 5 out of 5 stars

the packaging

the packaging was great, it save the hassle to arrange the tablets bottles by bottles

1 May 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Doris,

Thank you for taking the time to share your positive feedback with us!

- Jacinta, Customer Care

Rated 5 out of 5 stars

Love the way they come in little…

Love the way they come in little packets, easy to take but I am taking the greens powder so have 2 things to take in the morning and some magnesium powder which has to be taken of a night so sometimes I forget

12 May 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Darylene,

Thank you for your positive review! We are so pleased to hear that Vitable has been convenient. If you're forgetting to take the Magnesium powder in the evenings, you could try adding a reminder notification to your phone or a post-it note on the bathroom mirror. Hope this helps! :)

- Jacinta, Customer Care

Rated 5 out of 5 stars

The ease of Vitable is unreal!

The ease of Vitable is unreal!! The tin and personalised packages are just too cute!! Love my decision to get Vitable.

22 April 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Gabrielle,

Thank you so much for sharing this! 🥰 We're thrilled to hear you're loving the ease and design of Vitable—our tins and personalised packs are definitely a favourite!

Rated 5 out of 5 stars

I’m recommending Vitable

I’m recommending Vitable, because they are very honest and the Vitamins are very good 😊 Ian feeling more energetic now I don’t have problems to going to the toilet it’s very good 💪🏻

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Maaaaate 🤩

Maaaaate, these are fab🤩 I’m a mum that works on the mines so I have NO time spare to be fluffen about opening jars and sorting vitamins out at 3:30 in the morning, it’s likely I’ll loose my shizz and throw the jar at the hubby! So these are perfect! I chuck em in my top pocket, smash em down in tool box and I have energy for the whole day and I’m not needing my nana nap at 2pm anymore, I’m runnin rings round the whipper snappers hahahaha thanks guys 🙌

23 April 2024
Unprompted review
Vitable logo

Reply from Vitable

Hi Asha,

We're thrilled to hear Vitable is making your life easier, especially with your busy schedule. It sounds like you've found the perfect solution to keep your energy levels up throughout the day. Your feedback means a lot to us, and we're delighted to be a part of your routine :)

Thanks for sharing your experience with us, your review has made our day!!

- Jacinta, Customer Care

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