Quick service from Vitapoint with my delivery - via Evri - although disappointing that the package was bashed in two separate corners. Thankfully the contents were fine thanks to the extra packaging i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don’t know if having Evri do their deliveries is a recent change but previously, the next day delivery was reliable. My last order, placed at 17:15 on a Tuesday, notified shortly after of my orde... See more
Company replied
This is an absolutely fantastic company to buy from- not only is everything a bargain it very often comes next day delivery & FREE POST when you spend over £30 !!! There is nothing to not like- their... See more
Company replied
A FIRST CLASS FAULTLESS EXPERIENCE First time I have ordered from Vitapoint but it won’t be the last. Branded names at considerably less than other retailers . Not only that but I placed my or... See more
Company replied
Company details
Written by the company
Vitapoint is a leading retailer in Health & Beauty, Vitamins, Toys and also household products with the lowest prices. Established in 2016, Vitapoint prides themselves in the service provided to all of its customers. Visit vitapoint.co.uk for some great offers now
Contact info
Albion House, Albion Street, BL3 6ND, Bolton, United Kingdom
- 01204 934073
- customerservices@vita-point.co.uk
- vita-point.co.uk
4.0
Great
535 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
will use again
Had my doubts after seeing the company sold lots of random items but I was pleasantly surprised at the speed of postage. no communication was necessary and I havnt been bombarded with follow up sales emails.
22 February 2026
Reply from Vitapoint | Everyday essentials
Thank you for your kind feedback! We’re really pleased to hear you were happy with the quick delivery and smooth service. We appreciate you giving us a chance and hope to serve you again soon.
Excellent Service
22 February 2026
Reply from Vitapoint | Everyday essentials
Thank you for your positive feedback! We sincerely value your support and look forward to serving you again in the future. Keep shopping with us!
Not received item
Why are you asking for a review when I haven't received my package, I have sent you an email about it but as yet not had a reply.
22 February 2026
Reply from Vitapoint | Everyday essentials
We’re sorry for the inconvenience caused. After reviewing your order, we can confirm that a full refund has already been processed from our side. Please allow a few working days for it to reflect in your account depending on your payment provider. If you need any further assistance, please feel free to contact us.
Pretty poor Customer Service
Pretty poor Customer Service. Ordered 4 x 5 litres of floor cleaner. EVRI ( not a good sign ) delivered a box of 2 to a Business address at 6.30 AM on a Sunday morning.
When I contacted Vitapoint they said the delivery had been split as it was heavy and the other 2 were on the way. Tracking number said otherwise. Automatic reply to emails and phone message box full
24 February 2026
Unprompted review
Reply from Vitapoint | Everyday essentials
We’re sorry to hear that you were unhappy with your experience. As part of resolving this matter, we have already processed a refund for the items that were not received. This was done to ensure the issue was handled promptly and fairly. We apologise if you experienced difficulty reaching us by phone. Automated replies are sent to confirm that emails have been received and are in our queue for response.
If there is anything further we can assist you with, please do not hesitate to contact us directly. We are always happy to help.
bond it has leaked all inside the box…
bond it has leaked all inside the box and outside the box on the carpet, now it will stain yellow. Everything ruined In side and out now.
Thanks
20 February 2026
Unprompted review
Reply from Vitapoint | Everyday essentials
We’re genuinely sorry to hear about your experience and understand how frustrating this must have been. We can confirm that you contacted us regarding this issue, and we responded promptly with a suitable resolution. However, we have not received any further response following our reply.
All of our items are carefully checked and securely packaged before dispatch. In rare cases, damage can unfortunately occur during transit, and when this happens, we are always committed to resolving the matter quickly and fairly.
Please feel free to get back in touch with us directly so we can assist you further.
Awful!
Awful!! Ordered some spray paint. Colour not as depicted on website, not even close. Tried to organise a return and was given the runaround on a chat thing!
Your Shipment #000099139 for Order #000057549
**** Additional information ****
Original transaction was £15.09
Refund £2.50
Basically they charged me £13 to sell me something that was different from their website. As for their response below about the manufacturer changing the tops, if that was the case then they should’ve changed their website and I wouldn’t have wasted my time and money!! What a load of nonsense!!
17 February 2026
Unprompted review
Reply from Vitapoint | Everyday essentials
We are sorry to hear that you were disappointed with your purchase.
Please note that the item received is the manufacturer’s updated version of the product. From time to time, manufacturers update packaging, labelling, or product appearance without prior notice. While the design may differ slightly from the images shown, the product itself remains genuine and as described.
Regarding the return, we can confirm that a return label was already provided to ensure a smooth and hassle-free return process in line with Amazon’s policy.
If you require any further assistance, please contact us directly via Amazon messaging and we will be happy to help.
Easy to use website
Easy to use website. Good range of goods at a good price and very fast delivery
26 January 2026
Reply from Vitapoint | Everyday essentials
Thank you so much for your kind feedback! We’re really pleased to hear that you found our website easy to use and were happy with our product range, pricing, and fast delivery.
We truly appreciate your support and look forward to serving you again soon. 😊
I stumbled upon Vitapoint when ordering…
I stumbled upon Vitapoint when ordering acoustic sealant. Price was 80% less than other sites. Goods arrived quickly. I have ordered subsequently and received the same prompt service. Excellent
17 December 2025
Unprompted review
Reply from Vitapoint | Everyday essentials
Thank you for taking the time to share your experience! We’re delighted you found great value with Vitapoint and that your orders arrived quickly. It’s especially appreciated that you chose to order again ,your continued trust means a lot to us.
We look forward to serving you again soon!
Very fast delivery thank you and great…
Very fast delivery thank you and great prices for my fav washing bits
10 February 2026
Unprompted review
Reply from Vitapoint | Everyday essentials
Thanks so much for your kind words! We’re glad you’re happy with the speedy delivery and the great prices on your favourite washing bits. It’s always our goal to make shopping easy and affordable. We look forward to serving you again soon!
Reply from Vitapoint | Everyday essentials
Thank you for your kind feedback! We’re glad you were happy with our prompt service and delivery. We really appreciate your support.
Good & bad
PRO. Awesomely quick delivery.
CON. Terribly packaged which led to one, of six, bottle of corrosive limescale remover emptying itself over all the others.
25 January 2026
Reply from Vitapoint | Everyday essentials
We’re pleased to hear that you were happy with the quick delivery. However, we’re very sorry to learn that the packaging did not meet expectations and that one of the bottles leaked during transit. We completely understand how frustrating this must have been.
This is certainly not the experience we aim to provide, and we will be reviewing our packaging process to help prevent this from happening again. Please contact our customer service team with photos of the damaged item, and we will be more than happy to assist you further.
Incorrect health information on listing
Item description said that ".... Its sugar-free composition makes it suitable for those managing their sugar intake, including diabetics".
However, Vitapoint have conflated 2 products from the same manufacturer; and the item sent was not sugar-free.
Initially customer services replied that it was a packing error. After I re-iterated that it was a listing error, they replied that they would forward the information to their listing team.
However, 12 days on, the product is still on sale with incorrect health advice.
17 January 2026
Unprompted review
Reply from Vitapoint | Everyday essentials
Thank you for bringing this matter to our attention and for your patience. We sincerely apologise for the incorrect information previously shown on the listing and for the confusion caused. The issue has now been fully reviewed, and the listing has been corrected to ensure accurate product and health-related information.
We appreciate your feedback, as it helps us improve and maintain the accuracy of our listings. Please feel free to contact us if you need any further assistance.
had to contact customer service
had to contact customer service, regarding an order that was meant to be next day on the 3rd day i got my delivery has mentioned how it had held up my project as the next day delivery was my reason for ordering from this company, you get an automated reply saying how they value customer service, i get an email the day after delivery with photos showing my delivery is now delivered
Hi,
We have checked the tracking information and it shows your order has been delivered on 28/01/2026 15:14. We have attached a image that Evri have provided, we hope this helps locate your parcel.
I've not once said my parcel is missing this company although they say they value your custom do not listen guarantee a next day delivery they can not guarantee AVOID if you truly want anything next day
29 January 2026
Unprompted review
Reply from Vitapoint | Everyday essentials
We’re genuinely sorry for the inconvenience caused and understand how disappointing it is when a next-day delivery doesn’t arrive as expected, especially when it was ordered for an urgent project.
We appreciate you taking the time to explain how the delay impacted you. While the parcel was ultimately delivered, we recognise that the timing was the key issue, not the delivery itself. The confirmation email and images were shared only to clarify the delivery status, not to suggest the parcel was missing.
Although we aim to meet all delivery timeframes, delays can occasionally occur due to factors outside our direct control. That said, we regret that this experience fell short of the service we strive to provide and appreciate your feedback, as it helps us improve.
Awful Experience - Certainly Avoid
Order was delivered to a completely different house on a completely different street. Customer Services not interested at all. Really not impressed with whole experience and won’t be shopping here again. Certainly a company to avoid.
7 January 2026
Unprompted review
Reply from Vitapoint | Everyday essentials
We’re very sorry to hear about your experience and understand how frustrating this must have been. An order being delivered to an incorrect address is not the level of service we aim to provide. We sincerely apologise for the inconvenience caused and for any disappointment with the support you received. Please be assured that we take feedback like this seriously and will use it to improve our delivery and customer service processes. Thank you for bringing this to our attention.
They advertise on Facebook and other…
They advertise on Facebook and other places their Dentures that are form fitting and how great they are . The photos from their ad is a scam, you receive plastic toys.
Nothing like advertisement
Huge SCAM
8 January 2026
Unprompted review
Reply from Vitapoint | Everyday essentials
We’re sorry to hear about your experience. However, after carefully reviewing our records, we’re unable to locate any order matching your details in our system.
It appears that this feedback may be intended for a different seller, as we do not advertise or sell the product described in this review, nor do we promote products via Facebook advertisements.
We kindly request that you double-check the seller details and order information and contact the correct seller for further assistance. If you believe this review was posted in error, we would appreciate it if it could be updated or removed accordingly.
Good product great price and good…
Good product great price and good delivery thanks
25 December 2025
Reply from Vitapoint | Everyday essentials
Thank you for your kind feedback! We’re pleased to hear that you’re happy with the product, pricing, and delivery. We truly appreciate your support and look forward to serving you again.
Poor Customer Experience
1 December 2025
Unprompted review
Reply from Vitapoint | Everyday essentials
We’re sorry to hear that you’ve had a poor experience. This is not the level of service we aim to provide, and we would like to investigate this further. Please share your order number so we can check the details and assist you accordingly.
Great product
Great product, which actually helps. I use it on my knees (arthritis) before exercise and find a benefit. So I recommend it to lots of people. It has no fragrance, and it comfortable.
24 November 2025
Reply from Vitapoint | Everyday essentials
Thank you very much for your positive feedback . We’re delighted to hear that you’ve found it helpful and comfortable to use, especially before exercise. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Great value products and mostly next…
Great value products and mostly next day delivery
24 November 2025
Reply from Vitapoint | Everyday essentials
Thank you for your kind feedback .We’re pleased to hear that you’re happy with the value we offer and our fast delivery service. We really appreciate your support and look forward to serving you again.
Packaged and delivered rapidly
Packaged and delivered rapidly. The product was what was requested at a great price.
24 November 2025
Reply from Vitapoint | Everyday essentials
Thank you for your positive feedback .We’re glad to hear that your order was well packaged, delivered quickly, and met your expectations at a great price. We really appreciate you taking the time to share your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.