Vistaexpert Reviews 827

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and reliable delivery service, often noting that products arrived quickly from Italy, sometimes within 48 hours. Many people are also very satisfied with the competitive pricing, finding products to be significantly cheaper than elsewhere. Reviewers often confirm that the products received are original, authentic, and in great condition, matching the descriptions provided. However, some customers were dissatisfied with product quality, reporting issues like poor alignment, worn marks, or frames breaking without physical force. There were also instances where the product received did not match the advertised size or description, leading to disappointment. A few people also experienced issues with packaging, noting that items were not adequately protected, and some found the return process to be expensive or complicated.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers express satisfaction, praising the fast... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the perfect condition... See more

Price

Customers had ambiguous experiences with price. Many reviewers praised the great and competitive pricing,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers had positive experiences, praising quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered from Ireland and the experience surpassed all my expectations, simply wonderful. My package arrived the day after by courier. Very well packed and item as described. I also contacted the... See more

Rated 5 out of 5 stars

I recently lost my glasses while on a work trip. The frames were popular and out of production. I found the VISTAEXPERT site and located them. My glasses arrived in four days in perfect condition. The... See more

Rated 5 out of 5 stars

Absolutely over the moon with my purchase of rayban. Alot cheaper to buy from vistaexpert than in the UK. Kept informed of delivery. Would highly recommend

Rated 5 out of 5 stars

Fast delivery. Ordered a Wednesday evening and my sunglasses arrived on Friday from Italy - really impressed by the fast delivery. The sunglasses are original and in great condition. Would recommend V... See more


Company details

  1. Sunglasses Store

Written by the company

Vistaexpert, insegna di proprietà di Meeting S.r.l., coniuga l'esperienza di professionisti dell'ottica e le capacità imprenditoriali di una rinomata azienda italiana nel settore retail. La nostra filosofia si basa sull'equilibrio tra qualità, prezzo, assortimento e professionalità, garantendo soluzioni su misura per ogni cliente. Ci impegniamo a offrire la stessa serietà e professionalità ai clienti che acquistano comodamente da casa.


Contact info

3.9

Great

TrustScore 4 out of 5

827 reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 1 month

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Rated 2 out of 5 stars

Extremely long communication

I paid an order on 10th of August 2024.
As at 19th of August I have no information about shipment or order number or possibiloty to have my money back.
I asked vistaexpert for a telephone number and didn’t get any answer, I asked them to call me, no reaction.

After leaving my review here I got my issue resolved.
I'm really disappointed with the length of our communication - it took 8 business days to resolve my issue.

10 August 2024
Unprompted review
Vistaexpert logo

Reply from Vistaexpert

Dear Maksim,

We apologize for the inconvenience when giving you an immediate response, we are always attentive to assist all our customers and respond as soon as possible. And indeed you wrote to us on Saturday 10/08 and unfortunately our offices do not work during the weekend, for this reason we have responded on Tuesday 13/08, trying to attend to your case, that due to a system error, the payment was generated but your order was not successful, and we presented delays in being able to verify the information. For this reason we apologize and confirm that your case has been resolved and your request has been in transit since yesterday 08/21. We hope that you will receive it as soon as possible. Thank you for your patience!

Rated 1 out of 5 stars

It took them 10 days to pack the…

It took them 10 days to pack the sunglasses!
I paid on 5th August, today is 15th still don't have them!
I hoping they arrive before Christmas!

15 August 2024
Unprompted review
Vistaexpert logo

Reply from Vistaexpert

Dear Tatyana,

Your order, with an estimated delivery date of August 16th, was shipped on August 14th. The expected delivery time is 5-7 business days. Your shipment is currently in transit and is not delayed. We have responded to your email by providing you with the tracking link.

We remain at your complete disposal for any further information or assistance.

Best regards,
Vistaexpert Staff

Rated 4 out of 5 stars

This company was very responsive to my…

This company was very responsive to my questions about the delivery. A few days before the sunglasses arrived I was concerned they would be delivered too late. They were late, by a few days, but once they were dispatched I could see how thy moved through Italy, Germany, Holland to here in UK. I suspect Vistaexpert have no control over when their suppliers will send the glasses.

The glasses, Ray-Ban Clubmaster Asian fil (3016F) are unavailable in UK and Ray-Ban's customer services were hopelessly unaware (they are based in the Far East.

So, it all worked out - but was nerve-wracking.

12 August 2024
Unprompted review
Rated 2 out of 5 stars

I had an order they sent it without…

I had an order they sent it without original box, I have asked them as I have only received the case and the the customer representative keeps telling that they sent me the case, I did keep sharing that as that is yes but not the box and still person keeps sharing case is sent
As I dont speak Italian and did translate no same and shared by photos to explain again the same after hoop no respond at all so be carefull when you do order
they sent the case but not the original box

30 July 2024
Unprompted review
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Reply from Vistaexpert

Dear customer,

we inform you again that the photos you sent of the box you expected unfortunately are not produced by our current supplier of the brand, because what you thought you were receiving was the product of the old supplier Marchon, and since 2020 you are no longer the supplier of the Chloé brand. We tried to provide this information to you, explaining that the current supplier is Kering Eyewear, and they do not produce the white box, and they are the ones who send us boxes/keepers of each model, so our job is to ship it to each customer as we receive, and also provide the original sheets that belong to each brand. We are sorry for the confusion but what you have received is what we have also received from the current supplier.

Rated 5 out of 5 stars

I am very happy with your service

I am very happy with your service, the delivery was very fast and the article was excellent👍👌 but what I liked the most was the ease of paying in three installments. I will buy again in your Web-site.

Best regards
Customer from Germany

22 July 2024
Unprompted review
Rated 5 out of 5 stars

I came across this gem of a company to…

I came across this gem of a company to order some authentic ray ban sunglasses lens. I looked everywhere from nyc to London and even the ray ban website - the quotes were coming at extortionate prices. But this company delivered much cheaper and its authentic. Now I have a good as new pair of polarised sunglasses.

22 July 2024
Unprompted review
Rated 3 out of 5 stars

Advertise The Total Cost

Good Service and the sunglasses were delivered on time. No complaints there, however bought from ebay cite and advert is misleading. States free delivery but that's not true. I live in UK and paid an extra £60 for delivery. If that is the case and there are additional charges, be upfront and state the TITAL cost in the advert posted. (Only found out when the sunglasses were delivered and enclosed was the delivery invoice)

17 April 2024
Unprompted review
Vistaexpert logo

Reply from Vistaexpert

Dear Gioia,

Thank you for your review. We confirm that we shipped your order for free. However, for orders over £135 placed from the UK, VAT is not charged at the time of purchase on eBay, and additional taxes are applied. This information is clearly indicated during the purchase process. Unfortunately, these additional costs are due to post-Brexit regulations and are beyond our control.
On our website, we always provide the total cost, including any additional taxes.

Thank you for your understanding,
Staff Vistaexpert

Rated 1 out of 5 stars

AVOID AT ALL COST

AVOID AT ALL COST

Glasses were not delivered and this was confirmed by Royal Mail yet they will not refund

17 July 2024
Unprompted review
Vistaexpert logo

Reply from Vistaexpert

Dear Andrew,

We contacted the courier, who confirmed the delivery and provided us with proof, including a photo of the delivery moment. The dispute opened through PayPal was closed in our favor, as we provided all the necessary evidence and did not receive any further responses from you.

We remain at your disposal for any further clarification.

Best regards,
Vistaexpert Staff

Rated 5 out of 5 stars

Very Happy!

U.K. order. Faster delivery than expected. Saved £100 vs rest of the other retailers selling the same product. Very happy!

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Glasses are perfect and they arrived…

Glasses are perfect and they arrived this morning which is great as they were an anniversary present off my husband and it's our 7th anniversary today.
2nd pair of Ray Ban I've ordered from you and both 100% perfect and I was kept informed with regular updates - thank you

8 July 2024
Unprompted review
Rated 1 out of 5 stars

Angelina

I ordered sunglasses and waited a week for my order!
When I received and opened the order, I saw the wrong product!
after which I contacted with customer service
They first asked me for a photo of the glasses, then the box in which I received them, then the package in which the box was.
and as a result, after two days of correspondence, I received neither an answer nor a return label.
Customer service at the lowest level!

12 June 2024
Unprompted review
Vistaexpert logo

Reply from Vistaexpert

Dear Angelina,

We are sorry for the inconvenience caused, we have tried to offer you a good service to resolve your case, and in this way your case has been resolved, after the restitution of the item, we confirm that we have generated a refund on June 20.

Rated 5 out of 5 stars

I made the order from Finland

I made the order from Finland. These Oakley sunglasses were not available here, so I made the order with Vistaexpert. Everything worked perfect. Delivery was faster than expected. Grazie!

11 June 2024
Unprompted review

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