Vistaexpert Reviews 827

Reply from Vistaexpert

Jun 13, 2025

Dear Constantinos,

thank you for your review, and we're sorry for the negative impression you had. We want to reassure you that we received your return request on time and, since it was submitted within the allowed period (14 days from the receipt of the product), it was accepted without any issues.
We sent the return label within two working days as promised. It’s likely that, due to a weekend in between, it felt like the process took longer.

We hope everything is clear now and remain at your complete disposal for any further information or assistance.

Kind regards,
Vistaexpert Customer Care Team

Reply from Vistaexpert

Updated Jun 13, 2025

Dear Omar,

we’re sorry to hear that you were not satisfied with the two items you purchased — a Nike and a Lacoste product. However, we would like to clarify that we work exclusively with official manufacturers and authorized retailers, so we can guarantee the authenticity and originality of all our products. If the product didn’t meet your personal expectations, we regret that, but it is not due to any fault on our part.

We received your return request within the allowed timeframe and promptly approved it. As clearly stated on our website and communicated several times via email, if you choose to use our return label, the return shipping cost is €8, which covers a tracked shipment with our courier. Alternatively, you are always free to organize the return shipment yourself using a courier of your choice — in that case, you simply need to provide us with the tracking details.

In your case, you chose to use our return label, so the fee was applied accordingly, as clearly outlined beforehand.

Please feel free to contact us if you need any further clarification.
Kind regards,
Vistaexpert Customer Care Team

Reply from Vistaexpert

Updated Mar 11, 2025

Dear Gary,

Thank you for taking the time to leave us a review. We are sorry to hear that your shopping experience did not meet your expectations, and we would like to provide you with some information to clarify any misunderstandings regarding the order processing and shipping times.

Your order was placed on February 3rd, and as stated both on the product page before purchase and during checkout, the preparation time was estimated at 8 business days, meaning it would be ready by February 13th. However, the package was shipped on February 11th, ahead of schedule, and delivered within 5 business days.

Regarding your return request, it was submitted on March 5th, which exceeds the 14-day period established by our company policy. To ensure fairness to all our customers, we must adhere to our sales conditions and, unfortunately, were unable to accept the request.

We hope this clarifies the situation, and we remain available for any further questions.

Best regards,
Vistaexpert Customer Care Team

Reply from Vistaexpert

Jan 30, 2025

Gentile Fatjon,

stando alle informazioni di tracciamento, il suo pacco risulta regolarmente consegnato. La invitiamo a contattarci per verificare insieme la situazione e assicurarci che tutto sia in ordine. Per qualsiasi necessità, può scriverci a support@vistaexpert.it. Saremo lieti di assisterla.

Cordiali saluti,
Vistaexpert Customer Care Team

Reply from Vistaexpert

Updated Feb 21, 2025

Dear Richard,

thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered and want to reassure you that we did everything possible to resolve the situation as quickly as possible. As promised, we acted promptly and kept you constantly updated on the progress via email. However, it was necessary to comply with the technical timelines related to the report. After verifying with the courier, we found that the package was returned due to an incomplete address. Before proceeding, we had to wait for the official confirmation of the return from the courier, and once we received the package, we immediately processed the refund, as communicated via email.

We remain at your disposal for any further assistance and hope to have the opportunity to serve you again in the future.

Best regards,
Vistaexpert Customer Care Team

Reply from Vistaexpert

Jan 9, 2025

Dear Vanessa,

We sincerely apologize for the delay in the delivery of your order and understand the inconvenience this has caused. We always strive to ensure fast shipping: in fact, your order was shipped on the same day it was processed. However, once the package is handed over to the courier, delivery times may vary, which is beyond our direct control, especially during high-traffic periods such as the holiday season. In your case, the package was delivered with a delay of two business days compared to the estimated date. We apologize for any inconvenience and remain at your disposal for further assistance.

Best regards,
Vistaexpert Customer Care Team