Vision Linens Reviews 1,177

Excellent service- easy ordering, rapid post. Towels are beautifully soft.

No complaints. Great product, reasonably priced. Delivery of goods was excellent on both occasions. Would happily use again.

Easy ordering, good customer service. Quality products and great value for money.

Made order. Paid for delivery. Received email saying order complete. Waited 7 days. No delivery, no update. I emailed customer services, no response whatsoever. Following day I managed to speak to a ‘ person’, who informed me the order had been cancelled days ago and I should have received an email and refund. Was informed a manager would contact me. Nothing from them. Refund now being processed according to PayPal. Awful customer service. Would never use this company again.

Great quality pillows. Seen them while staying at a hotel and decided to purchase for home. Staying in shape, great hotel quality

First order from them and sent 6 Pillowcases when ordered 3 and did not deliver further 2 items on the order. one sheet ordered looked like someone had driven a car tyre over it. Still not been rectified after a week but keep sending requests for a review so here it is.

These floor mats are exactly what I needed

I placed an order with Next Day delivery and paid extra for this service, expecting the parcel to arrive on time. Unfortunately, the order was not dispatched promptly, and the parcel did not arrive within the promised timeframe, which caused significant inconvenience.

Due to this experience, I will not be ordering from Vision Linens again and cannot recommend them for urgent orders.

Material order delivered quickly

This is only my second order from Vision Linens, but it certainly won't be my last. Everything I have ordered to date, including those sumptuously soft and thick Tuscany bath sheets, bath towels and hand towels are the best I've ever purchased. I am also extremely happy with bed linen and duvet covers. There is such a good range, I found it a bit hard to choose, but everything looks exactly as it appeared and as was described. Well done and thank you.

The service is excellent and delivery made with all items ordered present. Linen is of very good quality.

The material was not delivered to my workshop, it was left at the main gate. I had to organise during my time how to move it from the gate to my workshop, this needs two people. If it had been raining the material would have been ruined, it took me two days to finally get it to my workshop.

The products and pricing are great, but the service is very poor. They allow themselves the longest dispatch time I've ever experienced in the hospitality industry, yet they claim to be the market leaders. I received an incorrect order/possibly a missing box. The written codes on the bags do not match what is inside them. I eventually figured out that the items were correct, but it seems like their packing process is not very organised. Bags are re-used, a little dirty and some linens arrived dirty too . There were 36 missing items. I first called them at 16:48 to raise the problem, a lady answered and said 'I can't help you, we are closed now' - I mentioned their website contact page quotes the following (Customer Service Tel: Weekdays, 8:45am-5pm (Mon-Thur)...) - She just said 'yeah, it's wrong' - I then raised the problem on the site, via email, and over the telephone the following day, only to receive an email asking me to confirm in writing. Why waste 23 minutes of my time asking for the same information over the phone if you demand it in writing? They are very slow to respond and resolve issues. I called again today as desperate to open my new units. The poor lady there, Karolina, was very nice but couldn't resolve anything because she still hadn't heard back from their warehouse. I was put through to a 'manager' GOD!!! A rude lady who didn't introduce herself and whose tone and demeanour clearly showed she didn't care (customer service training urgently needed for these market leaders). She said, "We're carrying out our investigation. We have 48 hours to do that." Meanwhile, the customer, delays their opening date, further and further, at great expense waiting for Vision to resolve the problem within their self-granted timeframes. Shocking service.

It was just what I was looking for. A great price and the company is very local to me.

Nice comfortable pillows at an excellent price.

Very fast delivery and the bedding we purchased is of excellent quality, very soft and silky, would definitely buy from here again. I absolutely love love love the feel of the fabric 👌🏼👌🏼

Great dishcloths arrived quickly good quality

Great product at a nice price. I recommend.

Excellent quality towels. Will definitely order from you again

NEVER HAVE ANY CONCERNS WITH VISION ALWAYS WILLING TO HELP THANKS TO THE STAFF
FOR SENDING OUR FABRIC LAST WEEK .