Vision Linens Reviews 1,177

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, particularly the bed linens, pillows, and towels, often noting their softness and comfort. Many people also highlight the reasonable pricing, considering the high quality received, and appreciate the fast delivery service. However, some customers were dissatisfied with their order and delivery experiences. Issues included delayed or undelivered items, incorrect orders, and a lack of communication regarding order status or delays. A few other people also felt that the packing process was disorganized, with some items arriving dirty or in reused bags.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers praise the excellent quality of the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of products,... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers report significant issues, including... See more

Delivery service

Users describe ambiguous interactions with delivery services. Many customers praise the quick delivery, with... See more

Price

People report positive experiences with price, consistently highlighting great and fantastic prices.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Vision linens for the past 4 years. As always good quality products at a great price! Positive feedback from guests about the comfort of the bed linen, pillows and duvet contributing to a good ni... See more

Rated 5 out of 5 stars

This is only my second order from Vision Linens, but it certainly won't be my last. Everything I have ordered to date, including those sumptuously soft and thick Tuscany bath sheets, bath towels and h... See more

Company replied

Rated 5 out of 5 stars

Very fast delivery and the bedding we purchased is of excellent quality, very soft and silky, would definitely buy from here again. I absolutely love love love the feel of the fabric 👌🏼👌🏼

Rated 5 out of 5 stars

Great company to deal with the bedding is good quality. I had a small problem but was sorted straight away. Will shop again and highly recommend to anyone wishing to use them .


Company details

  1. Linens Store
  2. Bathroom Remodeler
  3. Bedding Store

Information provided by various external sources

With hundreds of years of experience in textiles, we are experts in the textile industry. We’ve built up our business around our heritage, innovation and specialism and that’s why we offer the most comprehensive range of bedding, filled goods, towels and table linen for the hospitality industry and the general public.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I renew my pillows every year

I renew my pillows every year, but have never bought the same pillow more than once as I have never found THE ONE. I stayed at a hotel recently which had the best pillows - I checked what they were and they were Vision. As soon as I got back home, I ordered them and have not been dissapointed. Very easy to order (and very reasonably priced too) and arrived within a few of days.

9 July 2023
Rated 5 out of 5 stars

The importance of a label.....

I'd come across these towels at an hotel I'd stayed at and was very impressed. Looked at the label, and sent off for a pair of bath sheets straightaway, very prompt delivery at a good price for a very, very good pair of towels

11 July 2023
Rated 4 out of 5 stars

Single bed topper

Brought a single bed topper on the recommendation of my daughter & she’s right it’s like sleeping on a cloud
Paid for next day delivery but it didn’t arrive until the day after which wasn’t very good as it was £12

10 July 2023
Vision Linens logo

Reply from Vision Linens

Hi Lesley,

Thanks for your feedback, we really appreciate it and we're thrilled you loved the topper.

In regards to the next day delivery, we do apologise that it came later than expected. I have passed this onto our customer services team to look into, who should contact you soon.

UPDATE: The customer services team will be refunding you the £12 paid for next day delivery. Apologies again.

Best regards,
Vision Linens

Rated 5 out of 5 stars

Brilliant quality tablecloths

Brilliant quality tablecloths
They wash really well
I brought some last year to to cover and decorate a hall's tables and brought some more this year to add to the amount I had already, a really good buy. I've also recommended to others who commented on the quality.

14 May 2023
Rated 1 out of 5 stars

Very bad customer service

I spend over £3000 for 4 orders. Every order was wrong. Every time was big part missing. Paid for next day delivery, and every time was false promises. they are blame TNT. They are promising and never do. I will definitely no buying from Vison again. Customers service is "shocking". I spoke couple times with customer service manager and she promise a lot but nothing was done. Just one person was able to sort my problems was customer service agent Joanna, she was polite and very professional. So be honest this should be zero stars but this one star is for Joanna's help. I still have missing about 20% my order and still waiting for rest of my order and waiting for refund.
Sorry. you have good product but bad staff

29 May 2023
Unprompted review
Vision Linens logo

Reply from Vision Linens

Hi Maciej,

Thanks for your feedback, we really appreciate it. Apologies for the experience you had with us and the issues with TNT.

I believe our customer services manager has now been in touch with you regarding this.

Best regards,
Vision Linens

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