Virtually There® Reviews 460

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, reliability, and ease of setup, often highlighting the smooth and swift onboarding process. Many people appreciate the helpful and professional staff, noting their attentiveness and quick response times to queries. The customer service is frequently described as exceptional, with individuals feeling well-guided and supported throughout their interactions. However, some people were dissatisfied with specific aspects, such as issues with package handling and unexpected charges for services they were automatically subscribed to. A few customers also mentioned misleading information regarding post-scan services and occasional unresponsiveness from the support team.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and timely service,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the team's professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness,... See more

User experience

People report positive experiences with user experience. Many customers found the setup process incredibly... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently signed up for a virtual address with Virtually There, and the experience couldn’t have been smoother. From start to finish, Maya was wonderfully kind, patient, and attentive; she made every... See more

Rated 5 out of 5 stars

Have been using this service for a year now and when I had some issues with the website, I was looked after by Jack straight away. Very reasonably priced for the high level of service you receive when... See more

Company replied

Rated 5 out of 5 stars

Today was my first time registering for my own virtual office, and I thought it was going to be a daunting process but actually it was smooth as butter! They are at hand to answer any questions and I... See more

Company replied

Rated 5 out of 5 stars

The guys are helpful and the service is great but I just learnt that they’ve been sending me communications to an online portal that I knew nothing about. Those communications would have been better... See more

Company replied


Company details

  1. Virtual Office Rental
  2. Business to Business Service

Written by the company

Virtually There is the UK’s trusted provider of virtual offices, registered office addresses, and call answering services designed to help small businesses, startups, and entrepreneurs work smarter. With premium business addresses in London, Manchester, Birmingham, Bristol, Edinburgh, Leeds, and across the UK, we make it easy to protect your privacy, establish a professional presence, and stay compliant with Companies House requirements. Our secure online portal gives you instant access to your mail and services, backed by award-winning customer support and full AML compliance for peace of mind. Whether you’re running your business from home, expanding into new markets, or simply want to save time with our professional call answering partner, Virtually There is here to help. Join thousands of UK businesses who already trust Virtually There to manage their business address and communications so you can focus on growth.

Best Prices Guarenteed

We'll beat any like for like quote

We’re confident our prices can’t be beaten. Find a genuine like-for-like quote cheaper elsewhere and we’ll beat it.

Contact info

Promotion box for Virtually There®

Get a UK Virtual Office

Address to impress with a UK virtual office with free mail scanning

4.3

Excellent

TrustScore 4.5 out of 5

460 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great friendly staff who were more than…

Great friendly staff who were more than happy to help. Extremely fast reply to my query and had my address up in less than 5 mins!

11 August 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Really excellent service

Really excellent service. Proactive customer support. Takes the stress out of busy lives. Thank you.

31 July 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Virtually There is a great service

Virtually There is a great service. It's affordable and reliable with great customer support. Overall I've never had a problem and am very happy!

29 July 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Excellent service

Excellent service, an extremely efficient. Would highly recommend

25 July 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 4 out of 5 stars

Quick responses from the team

Dashboard is helpful, and super quick responses from the team!

24 July 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Absolute NUMBER ONE in UK and warm…

Absolute NUMBER ONE in UK and warm reccomended
fast,professional,serious amd very very amazing for private and business use

18 July 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Service has always been great

Service has always been great, one of the reasons why I've stayed. Thanks a lot for handling my accounts.

13 July 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

There was a slight confusion regarding…

There was a slight confusion regarding "mail forwarding" and my understanding of what i am paying for , however the customer team have been great and dealt with this confusion promptly.

11 July 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

A Breath of Fresh Air in Business

From start to finish, setting up my company with this team has been one of the easiest, most aligned experiences I’ve had. Grace and Maya were not only incredibly professional, but also warm, friendly, and truly human in their approach—such a rare and beautiful quality in this space.

What stood out most was how soulfully aligned their values are with mine. They’ve built their business on the principle that simplicity is best—and it shows in every interaction. The process was clear, fast, and stress-free—something I never thought I’d say after past experiences registering a business.

This was a powerful reminder that there is better out there. Grace and Maya, thank you both. Your service is a breath of fresh air, and a model for how business should be done. I’m deeply grateful for your support and professionalism—and I know many others will be too.

— Lisa C

9 July 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Best Companies

The customer service team at virtually there are absolutely amazing. They are very helpful. One of the best companies ive dealt with. Easy to use and one of best virtual addresses

8 July 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Great experience to date

Great experience to date! Would recommend

27 June 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Delivers as promised

At its lowest tier, VirtuallyThere does what it says it does. It provides an address in London (in my case) and transcribes or scans my physical email when it arrives. Their staff is friendly and all works as promised.

27 June 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

customer service is always 10/10

customer service is always 10/10, at the other end of the line for any needs

27 June 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 1 out of 5 stars

This company is involved in activities…

This company is involved in activities that raise concerns. Some individuals from outside the country have been using it as a means to rent virtual office spaces, which has led to issues for people in the UK. I used a business that rented an office space through this company and provided my personal details, trusting that since the company is registered in the UK, it would be a secure choice. Unfortunately, someone with malicious intent obtained my personal information and has since disappeared. I reached out to this company to help identify the person renting the office space, but they declined to assist, citing data protection policies. It is important to exercise caution when dealing with this company, as their reliability has been questioned.

25 June 2025
Unprompted review
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Reply from Virtually There®

Thank you for bringing this to our attention. Our team is actively investigating the issues raised, and we assure you that we will provide a thorough response as soon as possible. Your patience is greatly appreciated.

Rated 5 out of 5 stars

Super friendly service

Super friendly service - got to the bottom of my issue straight away

24 June 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

Rated 5 out of 5 stars

Fully catered to my individual needs

Grace was excellent & catered to my individual needs. She also ensured that she explained everything fully, with an email to back up what next steps I needed to take!
Thank you Grace.

24 June 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Grace is an asset to Virtually There and I'm sure she'll be delighted by your comments. Please reach out if there is anything further we can do for you.

Rated 5 out of 5 stars

Virtually there is a great solution of…

Virtually there is a great solution of my virtual office. They are a friendly team with a personal touch despite being remote. The service is efficient and professional.

17 June 2025
Unprompted review
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Reply from Virtually There®

Thank you for the great review! Please reach out if there is anything further we can do for you!

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