vipgateway.co.uk Reviews 

4,892
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,673 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and professional while guiding them through every single step. People deeply appreciate the outstanding customer service, noting that representatives are highly responsive and answer all questions clearly. Consumers consistently highlight the smooth and efficient user experience, which makes the entire car leasing process entirely straightforward. Reviewers are especially impressed with the remarkably quick response times and constant progress updates provided throughout vehicle negotiations. Many buyers find the overall journey reliable and state they would gladly recommend the business to their family members.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, professional, and... See more

Service

People report high satisfaction with the service, highlighting professional, helpful, and transparent support... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, quick, and hassle-free leasing process.... See more

Response time

Users describe positive interactions with response time, frequently praising staff for being exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just arranged my first lease car with Bailey. He spent the time to explain the process and answered my (many) questions! When the original car is wanted wasn't available he managed to source quickly... See more

Rated 5 out of 5 stars

From my initial enquiry Ethan really listened to what was important to us and found us quotes very quickly and followed up with both emails and phone calls which was very appreciated as other leasing... See more

Rated 5 out of 5 stars

Relatively smooth transaction and both Cameron and Carlos (and the rest of the after sales team) have been fantastic. The time frames between completing the purchase to when the car was delivered were... See more

Rated 5 out of 5 stars

Ordered a car through VIP gateway, the service provided by Karl was fantastic. I’m also receiving my car a lot earlier than expected which I’m extremely happy about. Highly recommend using VIP gateway... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(4,892)

1,647 reviews in the last 12 months

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Rated 5 out of 5 stars

My lease deal experience as been very…

My lease deal experience as been very positive, easy to understand and with the help of Shaz Latif he has answered any questions and concerns I had. Communication has been excellent just logged into the portal and watched the portal video. All very clear, concise and easy to understand. Waiting now for a date Which will be approx 10 days. Happy with the services would recommend to others.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

A positive experience

Noah picked up our file part way through the process on behalf of an absent colleague, and was very knowledgeable and helpful, clearly explaining each step and keeping us informed. We would use this company again and happily recommend it.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Leasing a car after many years of car ownership, I was a little anxious. I needn’t have been.
From the very first contact, Shaz talked me through the process in a friendly but professional manner answering my questions and easing my worries.
Starting on a Monday and with constant support from Shaz and the team, I quickly had two quotes available and by the Thursday had been approved for finance and had completed the order form for the car I had chosen.
A big thumbs up for Shaz and I would recommend VIP Gateway to anybody interested in going down the leasing route.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time i have used VIP…

This is the second time i have used VIP gateway and Noah has been great. Hes been very helpful at sourcing the car we need within our timescales and budget and also very thorough and supportive with managing the process of exchange of our existing lease car. Would highly recommend.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

VIP Gateway provided an excellent…

VIP Gateway provided an excellent service from start to finish. Lauren Sanckson and the team have been incredibly helpful and attentive throughout the process. I’m very happy with my car and the overall service. I would highly recommend VIP Gateway!

14 August 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time of leasing from VIP

This is the second time of leasing a car with VIP service was very professional , Josh was very knowledgeable and kept us informed at every stage. Process was fairly straight forward with minimal fuss although I feel there was to much paperwork, Looking forward to receiving our new car within the next few weeks. Well done VIP gateway.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Superb

Great customer service from Josh, very friendly & helpful, super easy from start to finish would highly recommend 😃

14 August 2026
Unprompted review
Rated 1 out of 5 stars

No car ever arrived

I ordered an in stock car with 2-4 weels delivery, 13 weeks later still no car. I mase over 30 calls trying to get this sorted, promised call backs than never happened and waa given 3 delivery dates only for them to be cancelled. After I told them I wanted to cancel, they offered me another car, only to be told they day before delivery that it waa no longer available. Cancelled order and went to another company. They left me without a car for 6 weeks and were not interested in fixing the issue until I cancelled.

3 August 2026
Unprompted review
vipgateway.co.uk logo

Reply from vipgateway.co.uk

Thank you for taking the time out to leave your feedback.

We appreciate it.

We are genuinely sorry to hear about your experience and completely understand why, after waiting so long, you became frustrated and ultimately decided to cancel your order.

When a vehicle is advertised as in stock with an estimated delivery timeframe of 2–4 weeks, this is usually the case and is a service level agreement that our logistics team work hard to ensure we deliver.

In rare cases, vehicle deliveries can occasionally be affected by circumstances outside of our direct control, including delays with dealerships, manufacturers, registration, transport or the availability of the specific vehicle allocated to an order. That said, a delay of this length is understandably disappointing.

We are particularly sorry to hear about the number of calls you felt you had to make and the occasions where promised updates.

Regardless of the underlying vehicle delay, communication is something that sits firmly within our control, and customers feel that they are being kept informed rather than having to continually chase for answers.

Clearly we have not demonstrated the usual high level of service we pride ourselves on in this instance.


We also appreciate how frustrating it must have been to be provided with several proposed delivery dates which then changed. Delivery dates can sometimes be provisional until the supplying dealer or logistics provider confirms them, but we fully recognise how disruptive this could be when you are relying on a vehicle arriving.

When it became clear that the original vehicle was significantly delayed, our team attempted to find an alternative vehicle for you.

We’re very sorry that the replacement vehicle subsequently became unavailable immediately before the proposed delivery.

Although vehicle allocation can change at dealer or supplier level, we completely understand that, from your perspective, this would simply have added further disappointment after an already lengthy wait.

Your comments regarding communication and delivery are the are all important to us.

We understand that you have since been in touch with our management team.

We wish you all the very best with your new vehicle and are sorry that your experience with VIP Gateway did not reflect the level of service we work hard to provide.

The VIP Gateway Customer Experience Team.

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