They responded immediately, within 15 minutes of call, electricity was established at two properties. Scheduled work was not affected! They opened before 08:30 so I did not have to call back. Sign up... See more
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Quick, simple and highly recommend. I submitted my information the night before and first thing the next day, I received a call breaking down cost and what were the steps to switch over. Not only am I... See more
Company replied
Mr. Zambito from the Concierge Team was fantastic! He explained everything we needed to do and was very patient with us old folks! He led us through the process with caring and understanding. I was... See more
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My representative was Naim and he was fantastic. Being new to solar energy and now having to pick an electric company that would meet my needs was challenging for me. Naim so patiently answered all my... See more
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Company details
About Ambit Energy: VIP Concierge Team
Written by the company
Ambit Energy
Who are we?
Ambit Energy delivers same day electricity service for residential and commercial customers in all deregulated areas of Texas. With a wide range of energy plans delivering the best rates, plans and clean energy, Ambit Energy has a solution for everyone.
Choosing an Energy Provider:
Choosing an electricity company does not have to be confusing. We pride ourselves on honest, upfront and transparent Ambit Energy rate quotes. Whether you’re looking for a stable fixed-rate plan or the freedom of a variable-rate plan, Ambit Energy has an option that suits your lifestyle. Give us a call to find out why over a million customers have already chosen Ambit Energy as their energy supplier.
Customized Solutions:
Every home and business has unique energy needs. We work to first understand your specific situation and usage pattern. Then we match you up with the best Ambit Energy plan for maximum benefit. We’ll guide you through selecting the most suitable energy plan, ensuring that you benefit from both our competitive rates and Ambit Energy’s exceptional service.
Business & Commerical:
Businesses, large and small, can rely on Ambit Energy for plans that align with their commercial energy needs. From fixed-rate plans offering budget certainty to flexible rate plans that adapt to market changes, Ambit Energy has the perfect solution for your business and commercial energy needs.
Ambit Energy's Mission:
Written by the company
- “To be the finest and most-respected retail energy provider in America.”
T.L.C. Guarantee
Try it. Like It. Or Change It. Guaranteed.
We’re so confident you'll be happy with your new Ambit Energy plan that we're willing to guarantee it! If you find your plan isn’t exactly what you need, you can change to a different Ambit term plan any time once in your first 12 months of service without penalty. So... shop with the confidence of knowing you can't go wrong! It’s our way of letting you know that we’re committed to providing you with the service that’s right for your needs.
Contact info
2807 Allen St #2369, 75204, Dallas, United States
- (817) 402-2664
- team@vipenergyservice.com
- vipenergyservice.com
4.7
Excellent
606 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Thank you, Mr. Naim
Mr. Naim is very quick, responsive and helps me through the registration process. Thanks to him, my move-in process went smoothly. Amazing customer service!
1 July 2026
Reply from Ambit Energy: VIP Concierge Team
We’re grateful for your feedback. It’s wonderful to know that Naim’s efficiency and support helped streamline your move‑in. Thank you for recognizing his commitment to excellent service.
You guys were able to help me to what I…
You guys were able to help me to what I needed it you were very precious professional, and you were able to help me out on a short timeframe good service and good prices
26 June 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for sharing your experience, Norma
. I’m really glad we were able to assist you quickly and get everything handled within your timeframe. Your kind words about our service and pricing mean a lot.
Christa was extremely professional
Christa was extremely professional. Really appreciate the seamless experience.
24 June 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you for sharing your feedback! We’re glad to hear that Christa provided such a polished and smooth experience. Delivering reliable, well‑coordinated support is always our goal, and we truly appreciate your kind words.
Excellent Service
The representative, Naim, with VIP Concierge did an excellent job at efficiently communicating information to me and following up with me in a timely manner. He was of great service.
23 June 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for sharing your experience Alissa! We’re thrilled to hear that Naim took great care of you. Efficient communication and timely follow‑ups are exactly what we aim for, and we’re glad he delivered. We appreciate you choosing the VIP Concierge Team and we’re always here whenever you need support.
She was very helpful in a stressful…
She was very helpful in a stressful situation to update.
18 June 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you for your kind words Rachel. I’m glad I could help make a stressful situation a little easier for you.
Reply from Ambit Energy: VIP Concierge Team
Thank you for the great review, Misty! We’re happy to provide excellent service and competitive rates.
IM FROM EDINBURG TX AMBIT COMPANY…
IM FROM EDINBURG TX AMBIT COMPANY CHARGED 2.5 YERS OF AN NON WORKING EXTERIOR STREET LIGHT. WHEN CONFRONTING COMPANY EVIDENCE WITH AEP AND AMBIT SHOWED TO BE TRUE. SPOKE TO VARIOUS 5 OR MORE REPRESENTATIVES AND DID GIVE ME 90 BUCKS NOT THE FULL 750$ PLUS FULL REFUND. I HAVE BEEN WITH THEM FOR 10 OR MORE YEARS. I CHAGED TO OTHER COMPANY AND PAY 100$ LESS IN BILL EVERY MONTH. THEY ARE OVER PRICED AND WOULD AND WILL ADVICE EACH AND EVERY PERSON I KNOW TO NEVER PICK THIS COMPANY. I CONCIDER THEM THEFS IF I WILL OWE THEM 60 BUCKS THEY WILL RUIN MY CREDIT BUT IF THEY OWE ME THEY SEND ME 90 BUCKS GIFT CARDJUST TO SHUT ME UP. AND KEEP REST OF MONEY AND CANT DO ANYTHING OBOUT IT.
16 April 2026
Unprompted review
Reply from Ambit Energy: VIP Concierge Team
Thank you for sharing your experience. We’re very sorry to hear about the frustration you went through regarding the street‑light charges and the difficulty resolving the issue. This is not the experience we want for any customer, especially someone who has been with us for many years. We appreciate your feedback and would like the opportunity to review your case further to ensure everything was handled correctly. Please reach out to our customer care team so we can take another look and assist you.
Very friendly and helpfull
Very friendly and helpfull. Everything over the phone. quick to answer all questions and sort everything out.
13 June 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for your kind words, Jacqualene! We’re glad to hear everything was quick and easy for you. It was a pleasure helping you over the phone and answering all your questions. We appreciate you taking the time to share your experience with us.
Reply from Ambit Energy: VIP Concierge Team
Thank you for your review. We appreciate your feedback and are glad to know you had a professional experience with our service. If you ever need assistance again, we’re here to help.
Well helping people who Really need…
Well helping people who Really need their lights back on are on for the first time WHAT ever the may be are was are is I THINK AMBIT IS GREAT......HANDS DOWN CALL THEM YOU WILL GET GREAT COUSTOMER HONEST SERVICE.
4 June 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for your kind words, Gregory. We’re glad we could help get your lights on and provide honest, reliable service. We appreciate you recommending Ambit and we’re always here if you need anything.
I would like to thank Ambit for… switching light companies under my name with no problems
I would like to thank Ambit for providing service to my address we will see when the bills comes in the mail will get back to you
30 May 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for sharing your experience, Joann! We’re glad to hear that switching your electric service under your name was smooth and hassle‑free.
Nam was very kind and helped me a great…
Nam was very kind and helped me a great deal, since I didn't know anything—this is my first move. I'm really glad he helped me.
8 May 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for sharing this! We’re really glad to hear that Naim was able to guide you through everything, especially with this being your first move. He’s always happy to help and we appreciate your kind words.
Smooth No Hicups
Smooth No Hicups
Clear understanding and Explanations super service , Naim was a Star
29 May 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for your feedback! We’re glad to hear everything went smoothly with no hiccups and that the explanations were clear. Naim will be thrilled to know he made such a great impression — he truly is a star. We appreciate you choosing us and we’re always here if you need anything.
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for your kind words, Jacqueline! We’re really glad to hear that you’ve found our help useful each and every time. We’re always here whenever you need support. Your experience means a lot to us.
Reply from Ambit Energy: VIP Concierge Team
Thank you for the kind words, Pablo. I’m really glad to hear the information was helpful and that you had a friendly experience with our representative. We appreciate you taking the time to share your feedback.
Very Satisfied
They were very prompt and quick with providing service. The best customer service.
26 May 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for sharing this, James. I’m really glad to hear you were very satisfied and that everything was handled quickly for you. We take pride in being prompt and making the process as smooth as possible, so your feedback truly means a lot. We appreciate you
It was fast and no hassle.
26 May 2026
Reply from Ambit Energy: VIP Concierge Team
hank you for sharing your experience, Tramoria. I’m really glad to hear everything was fast and hassle‑free for you. We appreciate you taking the time to leave a review.
All was a great experience.!!!
26 May 2026
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for sharing that, John. I’m really glad to hear everything was a great experience for you. We appreciate you taking the time to leave a review and we’re always here whenever you need anything.
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for sharing that, Wanda. We really do our best to be there for you no matter what comes up, and it means a lot to hear that it shows. We appreciate you.
I was told if I switched there would be…
I was told if I switched there would be no deposit I sent in verification what was wanted and now I get a letter saying I have to pay 295vdollars or my electric will go off I should of stayed where I was I was mislead that is so wrong
19 May 2026
Reply from Ambit Energy: VIP Concierge Team
I’m sorry this happened, Cheryl. I understand how frustrating that must feel. The deposit decision comes directly from the provider, but you should never feel misled. Thank you for letting us know, and we’re here to help you sort it out.
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