I just received my order, and the VIOSSI team did a great job—everything is perfect. My Navy Slim- Fit Tuxedo fits me perfectly. I feel like I was right there with them for the measurements. I am so... See more
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I have recived wrong size not one size down but more than two size down, when the size measurement taotally wrong (not acceptable) Viossie need to foucus to get it right. Bad Packaging I have never se... See more
Company replied
This company has been supplying me with top notch suits for over 3 years. I’ve been extremely impressed with the quality of the suits & the professional customer service that I’ve received throug... See more
Company replied
After giving them my measurements, they messaged me telling me that their fitting specialist recommended a different size for me so I went with what they said. The suit ended up being too small for me... See more
Company replied
Company details
Written by the company
Our mission is to provide the highest quality men's suits that are both stylish and timeless. We strive to create a personalized and unparalleled customer experience by offering exceptional craftsmanship, premium fabrics, and impeccable tailoring.
Contact info
Denver, 80230, Aurora , United States
- +14156499398
- info@viossi.com
- viossi.com
3.3
Average
171 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong size or too small
Wrong size called, sent email. No response. Try to be a little honest it doesn't take much.
17 October 2024
Reply from VIOSSI - Men's Slim Fit Suits
We appreciate you taking the time to leave this feedback, Nick. The VIOSSI Customer Support Team wants to provide clarity regarding your exchange request for Order #10720.
We received your initial email on October 19th and our team responded the very next morning with a comprehensive reply. We immediately provided you with a separate email outlining the steps for processing an exchange, and we requested pictures of the garment tags to verify the sizes (41R/32) before shipping the requested 46R/38 replacement. We can confirm that we were actively in communication with you.
We want to remind all customers that our suits are designed with a Slim Fit cut, as clearly advertised on our website. We provide detailed measurements to help you choose the best fit at: https://viossi.com/pages/size-chart.
If you did not receive our initial response, please check your spam folder. To continue the exchange process, please email us directly at info@viossi.com.
VIOSSI Customer Support Team
Scam company
I paid express shipping for a vest and they sent me the wrong one . Iv called them multiples times and they never pick up , and they have also ignored every email regarding it . $120+ wasted on something I never ordered or will ever wear.
11 September 2024
Reply from VIOSSI - Men's Slim Fit Suits
We take reviews very seriously, Sam, and we certainly understand your frustration. However, we must address the claim that we ignored your emails.
The VIOSSI Customer Support Team has thoroughly searched our records and we have no record of receiving any email from you regarding this order or the incorrect vest. Therefore, the assertion that we have "ignored every email" is factually incorrect. Furthermore, we rely primarily on email communication to track and resolve exchange issues.
We strongly encourage you to check your sent folder and reach out to us now via email.
We are ready to assist you with the express shipping vest mix-up. If you wish to further discuss this, please email us at info@viossi.com with your order details so we can investigate and offer a resolution.
VIOSSI Customer Support Team
Great Product
The suit fit very well! Didn't need to tailor it at all. I thought it was going to arrive sooner since I requested rush delivery. But it did arrive in a timely manner. I would definitely recommend...just not to my friends lol I don't need them trying to steal my fits lol
14 October 2024
Reply from VIOSSI - Men's Slim Fit Suits
We are so happy to hear that your suit fit very well and didn't require any tailoring! The team works hard to ensure our US sizes are accurate, so this is wonderful feedback.
We understand your expectation for a faster arrival with rush delivery, and we are glad that it arrived in a timely manner for you. We are continuously improving our shipping process to better meet delivery expectations.
We appreciate the recommendation and we completely understand you wanting to keep those great fits all to yourself!
Best, VIOSSI Customer Support Team
Reply from VIOSSI - Men's Slim Fit Suits
Thank you, Joseph, for the wonderful feedback! The VIOSSI team is pleased to hear you received your delivery on time and that you appreciate the great quality of our products. 👍👌
We strive to provide excellent service and high-quality items for all our customers.
Best, VIOSSI Customer Support Team
Reply from VIOSSI - Men's Slim Fit Suits
Hello Naana! We appreciate you taking the time to share your review.
The team is thrilled to hear that you think the suit is very nice and that we did a great job! We are committed to offering great suits for all our customers.
Best, VIOSSI Customer Support Team
Highly recommanded
8 October 2024
Reply from VIOSSI - Men's Slim Fit Suits
Hello Bedel! Thank you for the quick and enthusiastic feedback!
The entire team appreciates your strong recommendation. We are dedicated to providing excellent products and service, and we are glad to know we met your expectations.
Best, VIOSSI Customer Support Team
I was so disappointed with fabric I…
I was so disappointed with fabric I bought it for my brother and he's the groom the quality is not wow it has velvet and the fabric is so thin of the suit like summer fabric
24 September 2024
Reply from VIOSSI - Men's Slim Fit Suits
We appreciate your feedback regarding the suit fabric and quality, Judy.
We want to clarify for all potential buyers that the specific fabric composition and design of the suit are clearly described on the product page. We ensure all product details are accurately presented so customers can make an informed decision on the material, including the presence of velvet texture and the weight of the fabric.
Regarding your request for a return (Order #10563):
We responded immediately to your email a year ago explaining that we are happy to assist with the return process.
We provided you with the necessary links and step-by-step instructions to initiate your return via our returns portal, which is the required procedure for all exchanges and refunds.
As all our suits are advertised as Slim Fit—and we provide specific measurements at https://viossi.com/pages/size-chart—we are confident in the sizing information provided on our site.
VIOSSI Customer Support Team
Perfect fit
24 September 2024
Reply from VIOSSI - Men's Slim Fit Suits
Hello Storm! Thank you for letting us know about the perfect fit!
The team at VIOSSI is committed to providing accurate US sizes for our suits and blazers, and we are thrilled that your purchase was a perfect match.
Best, VIOSSI Customer Support Team
PROFESSIONAL and convenient
Quality of their work, material Quality, and handling of their products. is very convenient and professional 👏.
3 October 2024
Reply from VIOSSI - Men's Slim Fit Suits
Hello JVA! Thank you so much for the excellent review and the generous compliment!
The team takes pride in the quality of our materials and products, and we are delighted that you found our handling of them to be both convenient and professional. We appreciate the applause! 👏
Best, VIOSSI Customer Support Team
Excellent Suit
Just as describe. Smooth and Elegant. Material is good, perfect fit. I recommend this highly.
Delivery speed was excellent.
24 September 2024
Reply from VIOSSI - Men's Slim Fit Suits
Hello Solomon! Thank you for the outstanding review!
The team is thrilled to hear that you found the suit to be smooth and elegant, and that the material is good with a perfect fit in US sizes. We are also glad the delivery speed was excellent.
We appreciate you recommending us highly!
Best, VIOSSI Customer Support Team
Poor customer service with seemingly…
Poor customer service with seemingly predatory return policies and untrue after the sale customer service responses having anything to do with the potential for an item that you might need to return.
To be clear, do not plan on being able to return an item for a refund.
Details: I purchased a pair of shoes in two different sizes [wasn't sure about the fit] and upon receipt, and tried on the smaller pair of shoes while standing on carpet.
As I tried them on, they were obviously too tight ~ so I immediately packaged them back up in the same material as they arrived in to send back after the out of town wedding i was attending.
When I got back from the wedding i requested a return which was immediately granted via email along with specific timeline and logistical directions for return.
To be clear, the website describes a 15 day return authorization window and I met that condition by requesting authorization on day 15.
The also specified that I send the shoes back in the original materials or simply a plastic envelope which I did. They specified that i ship the shoes no later than a specified date two weeks later which I also complied with.
One week after they received the shoes back as a return I received notice of the rejection of the return. Of course I inquired ~ and was initially advised that "while eligible for a refund, fall outside our 15-day return window."
After i pointed out that it wasn't true, that I had been granted an authorized return during the return window and promptly responded by returning the shoes.
I was then advised "I’d like to clarify that while your return request may be approved, the 20% restocking fee is still applicable as per our policy guidelines.". I was also advised that I had not complied within the required time window... Here is what customer service said regarding that:
"Additionally, our return policy includes a specific return window, which unfortunately has been exceeded in this case, making your request ineligible for a full return"
I responded by sending PDF's that proved when I had received the return authorization, was granted a two week time-period with a specific date by which they needed to be shipped, and the shipping tracking receipt which proved that they had received the shoes back within the return window.
The then further rejection notice then came with pictures demonstrating a slight crease on the top leather [which i noticed when I tried the shoes on] and "slight damage to the bottom of the shoes which suggests someone having worn the shoes, rather than someone having simply tried them on"
In retrospect, I'm guessing that someone else had initially tried the shoes on an then returned them before they were sent to me resulting in the current confusion surrounding my return.
My dissatisfaction is the "one following the other" series of untrue statements i received throughout the return process which demonstrated their desire to deny the return on any basis possible.
So i finally gave up and advised them to put the shoes into the garbage where they obviously belong and to not contact me further for any reason. I will never do business with them again.
To reiterate: if you buy from this company, do not count on being to return anything for a refund.
7 October 2024
Unprompted review
Reply from VIOSSI - Men's Slim Fit Suits
We appreciate you sharing the detailed feedback about your return experience, Rory. The VIOSSI Customer Support Team wants to publicly clarify the sequence of events and the final determination, as this is important for future customers to understand our policy.
Timeline and Facts
September 6th (a year ago): Your return request for the shoes was processed, and we promptly granted a return authorization and provided specific shipping instructions.
September 27th (a year ago): After receiving the shoes back on September 19th, you were notified that the return was denied.
Customer Service Responses: Our representative initially cited the 15-day window/restocking fee in error, but we quickly escalated the issue for review after you provided documentation. We requested specific photos of the shoe soles to our QA team to properly assess the return eligibility, as this is standard protocol for used items.
Final Determination: On October 7th (a year ago), based on the QA team’s inspection, we confirmed the denial and provided visual evidence of signs of use, specifically noting wear on the soles and creases in the leather that went beyond simply trying the shoes on. Our return policy clearly states that items must be unused and in original condition for a refund.
We were committed to processing your return according to our policy and dedicated multiple responses to investigating your dispute, including coordinating with our warehouse and quality assurance teams.
While we regret that you found the policy inflexible, our returns are strictly based on the condition of the item upon its arrival back at our facility.
For the benefit of others, please be aware that our suits are Slim Fit, and sizing information is available at https://viossi.com/pages/size-chart.
VIOSSI Customer Support Team
Poor suit quality and nonexistent…
Poor suit quality and nonexistent customer service.
28 September 2024
Reply from VIOSSI - Men's Slim Fit Suits
We understand your disappointment regarding the suit and your comment about non-existent customer service. We want to clarify the efforts the VIOSSI Customer Support Team made to assist you with Order #10589.
- We proactively contacted you by phone, and then followed up with an email a year ago confirming the call and asking you to detail your specific issue.
- After you emailed us requesting return instructions a year ago, we immediately replied and provided detailed, step-by-step instructions and the required link to our returns portal to initiate the exchange or refund process. We sent these instructions two separate times to ensure you received them.
We assure you we were actively engaged in resolving your issue.
For all buyers, please note that our suits are Slim Fit and the quality and fabric details are clearly listed on our product pages. We provide a size chart here: https://viossi.com/pages/size-chart.
VIOSSI Customer Support Team
Stylish clothes at a decent price…
The app is well designed and i do like the way each type of clothing is categorized. Check out is easy enough (like most apps). Just remember that most of the clothes are slim-fit so be sure to size up (in the button-up shirts at least).
21 September 2024
Reply from VIOSSI - Men's Slim Fit Suits
Hello Aaron! Thank you for the positive review and for highlighting the stylish clothes at a decent price!
The team is glad to hear that you find the app well-designed and the categories helpful, making your checkout experience easy. We appreciate you noting that many of our clothes are slim-fit and reminding other customers to consider sizing up in our button-up shirts for the best fit.
Best, VIOSSI Customer Support Team
Reply from VIOSSI - Men's Slim Fit Suits
We are pleased to know that you enjoyed buying from our company!
We appreciate you sharing your feedback, and perhaps you can consider updating your star rating, as a single star does not reflect a positive experience.
VIOSSI Customer Support Team
Great look and fit so far
21 September 2024
Item not able to exchange- needed a…
Item not able to exchange- needed a bigger size-fine print did not disclose adequately. Very disappointed.
16 September 2024
Reply from VIOSSI - Men's Slim Fit Suits
We appreciate your feedback, Candace, regarding your exchange for a larger size. We understand how important it is to get the correct fit quickly, especially for an event.
The VIOSSI Customer Support Team immediately engaged to ensure your exchange was processed successfully, despite the portal issues you encountered:
- We responded right away to your initial email a year ago and provided a visual, step-by-step walkthrough to guide you through the exchange process.
- When you reported getting stuck, we took over and manually completed the exchange on our end for you (a year ago). We confirmed this action via email and screenshot.
- We proactively expedited the shipping and alerted our fulfillment team to prioritize the replacement suit due to your wedding timeline.
- We continually provided updates, including tracking information (a year ago), and confirmation that the replacement suit was processed and in queue to ship out (a year ago).
We believe we did everything in our capacity to remedy the situation and expedite the necessary exchange for a bigger size. We clearly advertise our suits as Slim Fit, and we strongly recommend checking our detailed measurements at https://viossi.com/pages/size-chart before ordering.
VIOSSI Customer Support Team
The quality material is great,and fast shipping and delivery.
This was my first time order from here. So I was a bit skeptical, but overall I'm well pleased.
11 September 2024
Excellent site
Excellent site! Fit was damn near perfect! Quality!!! Will definitely order again
11 September 2024
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