I just received my order, and the VIOSSI team did a great job—everything is perfect. My Navy Slim- Fit Tuxedo fits me perfectly. I feel like I was right there with them for the measurements. I am so... See more
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I have recived wrong size not one size down but more than two size down, when the size measurement taotally wrong (not acceptable) Viossie need to foucus to get it right. Bad Packaging I have never se... See more
Company replied
This company has been supplying me with top notch suits for over 3 years. I’ve been extremely impressed with the quality of the suits & the professional customer service that I’ve received throug... See more
Company replied
After giving them my measurements, they messaged me telling me that their fitting specialist recommended a different size for me so I went with what they said. The suit ended up being too small for me... See more
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Company details
Written by the company
Our mission is to provide the highest quality men's suits that are both stylish and timeless. We strive to create a personalized and unparalleled customer experience by offering exceptional craftsmanship, premium fabrics, and impeccable tailoring.
Contact info
Denver, 80230, Aurora , United States
- +14156499398
- info@viossi.com
- viossi.com
3.3
Average
171 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from VIOSSI - Men's Slim Fit Suits
Dear Omid,
It means the world to us to know our products are making you feel great.
We truly appreciate your support and look forward to serving you again soon!
I ordered a pant which looks nice but…
I ordered a pant which looks nice but really poor quality for the fabric( feel like plastic) and was smaller on me even though i ordered my size. So I wanted to return and change it to my size. Since 3 days I'm waiting for an email for my return approval. This company sucks. Don't never buy from them.
13 December 2024
Reply from VIOSSI - Men's Slim Fit Suits
Dear Komlanvi,
Please note that our return approval process typically takes 1-3 business days, and since your request was submitted on Friday, it coincided with the weekend. As a result, our team will review and approve your return as quickly as possible on the next business day.
We value your feedback regarding the quality of the fabric and sizing, and we’re continuously working to improve. We hope to resolve this matter for you as soon as possible.
Thank you for your patience, and please don’t hesitate to reach out if you have any further questions or concerns.
Unreliable
I bought a pant with a cinch, and I received a pant with belt loops. When I try to do a refund, the person from Viossi, customer service, is not allowing me to do so. According to him the website images are just for reference but don't align exactly with the product.
9 December 2024
Reply from VIOSSI - Men's Slim Fit Suits
Dear Danie,
As per our Refund Policy (https://viossi.com/pages/refund-policy), certain items, including those that are non-refundable, are not eligible for returns or refunds.
The images are intended to reflect the product as closely as possible, though minor variations may occasionally occur due to manufacturing differences.
We strive to provide the best customer experience, and we regret that we were unable to accommodate your request in this case. If you have further questions or concerns, please feel free to reach out to us directly.
Thank you for your understanding.
False advertisement
They gave me the wrong vest and the main reason I ordered the suit was for the double breasted vest because you can find a white tux anywhere but not many come with double breasted (black collar). They said the vest advertised (that I bought) was stained so they gave me another one. And I asked them to send me another, They said they don't have. It would have been okay if it was a regular event but this was for my wedding.
4 December 2024
Reply from VIOSSI - Men's Slim Fit Suits
We recognize your strong disappointment regarding the vest substitution for your Order #10988, especially since the double-breasted vest with the black collar was crucial for your wedding.
We certainly understand the frustration when an item is unavailable. We want to clarify that the vest you originally ordered was found to be stained, making it unsuitable for shipping. The team immediately notified you of this and substituted it with a different vest to ensure you still received a full suit. When you requested the correct vest, we confirmed that we did not have another one in stock.
To address this issue, the team processed a refund of $89 for the vest, which was the maximum resolution we could offer, given the circumstances and your need for the tux near your wedding date. We regret that we could not provide the exact double-breasted vest you wanted, but we prioritize avoiding the shipment of damaged or flawed items.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
Excellent quality
29 November 2024
Reply from VIOSSI - Men's Slim Fit Suits
We are delighted to receive your excellent feedback regarding the quality of our products!
Thank you for sharing your positive experience. We work hard to ensure the high standard of our suits.
VIOSSI Customer Support Team
Reply from VIOSSI - Men's Slim Fit Suits
Dear Pyps weezy,
Thank you for your review on December 8, 2025.
We appreciate the kind words about the excellent quality of the suit. We put great care into sourcing the finest materials for all our garments.
VIOSSI Customer Support Team
This company never disappoints
This company never disappoints. The transaction was smooth and the product is great.
16 November 2024
Reply from VIOSSI - Men's Slim Fit Suits
Hello there Robert!
We are so glad to hear you are pleased with your purchase and that the transaction was smooth! It is wonderful to know that our products and service did not disappoint you. We genuinely care about making sure every customer has a great experience.
If you have any further questions or need assistance with future orders, we are always here to support you.
VIOSSI Customer Support Team
Pants are cut to short and the size are…
Pants are cut to short and the size are off by one size
16 November 2024
Reply from VIOSSI - Men's Slim Fit Suits
We recognize your feedback that the pants were cut too short and that the sizing felt off by one size.
We advertise that our suits are designed with a slim-fit cut, and we provide detailed sizing information and measurements on our website to ensure the best possible fit for our customers. You can view our size chart here: https://viossi.com/pages/size-chart.
Regarding your order, the team has already processed an exchange for the London blue pants in waist 38/length 34, which was shipped and delivered with UPS tracking number 1ZF7W8060436891776.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
My suit look very good on me except the trousers is different from i ordered if I can exchange just the the trousers please
My suit look very good on me except the trousers is different from what I ordered
12 November 2024
Received Purchased Shirts From Vosst
The Shirts That Were Purchased Are Very Nice. Thank You! Ron Widman
4 November 2024
Reply from VIOSSI - Men's Slim Fit Suits
Thank you, Ron, for the wonderful review! The team at VIOSSI is thrilled to hear you are enjoying your purchased shirts.
We always strive to provide high-quality items and a great experience for all our customers.
Best, VIOSSI Customer Support Team
Ordered 2 pair slacks they didn’t fit…
Ordered 2 pair slacks they didn’t fit contacted u about an exchange and the nightmare begin. Your website let me do everything 14 time except get the return label. Dealing with credit card co no for relief. Order # 10836
4 November 2024
Reply from VIOSSI - Men's Slim Fit Suits
We recognize your frustration and disappointment with the return process for Order #10836 and the difficulty you encountered obtaining the return label.
We want to clarify that our suits, including the slacks, are a slim-fit cut, as clearly advertised on our website. We provide our detailed measurements here: https://viossi.com/pages/size-chart to help ensure an accurate fit.
Regarding the return process, the team made several attempts to assist you and remedy the issue:
The team immediately replied to your initial contact and provided the necessary links to our return policy and the official return portal to start the process.
We offered assistance with the process and advised you to send a screenshot if you encountered any technical issues.
The team sent multiple follow-up emails and left voicemails to check if you still needed assistance and to offer a quicker solution for the exchange.
Since we did not receive a response to these communications, and the items were not returned, the team was unfortunately unable to complete the exchange. We subsequently received a dispute claiming the items were damaged, which was inconsistent with the condition of the items when they shipped.
We value the integrity of our business and our return process is clearly advertised on our site for fairness to all our customers.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
Awesome service
I love how the suits look on the website, they're so modern and appealing! 😍 They look exactly as I imagined when I ordered them. 💯
But I wish there were more sizes available, sometimes it's hard to find the perfect fit. 😕 #FashionFrustration
7 November 2024
Reply from VIOSSI - Men's Slim Fit Suits
We are delighted that you love how our suits look on the website and that they met your expectations upon delivery! The team works hard to offer modern and appealing styles.
We also appreciate your feedback regarding the availability of sizes. We are continuously expanding our sizing options to ensure that everyone can find their perfect fit in US sizes for our suits and blazers. We are committed to stocking a wider range of sizes to improve your shopping experience.
Best, VIOSSI Customer Support Team
Hit or MISS
I had my groomsmen go through viossi to get suits for my wedding, despite not hearing great things about quality of stiching and fabrics. They said they could deliver within the time line but ran out of material after most of the guys got their suits. Very inconvient, we all had to find suit rental place, last minute which was still less expensive without all the BS and pretend 70% off. Two guys had a difficult time returning them, contacting customer service and one sent his back with the return label they sent him but say they never received it and are charging him full price. I feel like an idiot, like I set my boys up to be scamed. Just find another source for suits. Don’t use viossi. Months after, homeboy is still dealing with the dispute, trying to get his money back .
24 October 2024
Unprompted review
This company will scam you
This company will scam you. Don't give then your money or business. HORRIBLE CUSTOMER SERVICE with a fake number where nobody will call you back.
8 November 2024
Unprompted review
Reply from VIOSSI - Men's Slim Fit Suits
We recognize your strong feelings and the extremely negative assessment of our company and customer service.
We would like to investigate your specific experience and address the issues you raised regarding our service and phone communication. To do this accurately, we kindly request that you provide your order number. Once we have this detail, the team can review your entire history with us and respond directly to your concerns.
We want to assure potential customers viewing this that we are committed to providing support through email and our official channels.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
Terrible Customer Service
This company does not take customer experience serious. Order a suit for a wedding VIOSSI did not get back to me in time regarding not having my suit size or color available and refused to refund my purchase! They will seriously scam you for your money
1 October 2024
Unprompted review
Reply from VIOSSI - Men's Slim Fit Suits
We recognize your frustration and disappointment, but we want to clarify the timeline of events for your Order #10698, as the team made several prompt efforts to assist you, which ultimately resulted in a full refund.
The claim that we did not get back to you in time regarding the suit size is inaccurate. The team reached out immediately because based on your measurements, we suspected the size you ordered (US 36) was too small and recommended a US 44.
Here is what the team did to assist you:
- We immediately reached out to you for clarification on the sizing discrepancy.
- We explained the sizing recommendation in detail and confirmed that the jacket sleeves should accommodate your arm length.
- We provided a direct link to our full 30-day return policy in case the suit did not fit or meet your expectations.
- When you requested to cancel the order, the team promptly escalated the cancellation request and processed a full refund of $327.91 USD to your Visa via Shop Pay on October 15, 2024.
The delay and subsequent cancellation were based on your need to clarify the sizing and your final decision to cancel the order due to your groomsmen's concerns about suit availability. We were able to finalize your cancellation and issue a full refund promptly.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
Total scam
This company is a total scam. Their website will say available but if you try to use it to get suits for groomsmen they will suddenly all be sold out. Not to mention if you actually get a suit and try to return it they just magically lose the tracking info and say they never received it. Then you’re out $300. Use another website.
5 November 2024
Unprompted review
Reply from VIOSSI - Men's Slim Fit Suits
We recognize your strong belief that our company is a "total scam" and the severe dissatisfaction you have with the purchasing and return process.
To accurately address the claims you've raised—specifically the issue of stock availability for groomsmen orders and the crucial claim that the team "magically lose[s] the tracking info and say they never received it"—we require your order number. Once you provide this detail, the team can immediately investigate the specific inventory issues and review all correspondence and shipping records related to your return to ensure a resolution.
We are committed to transparent business practices, and we need your order number to demonstrate the steps we take to support our customers.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
I normally don’t write bad reviews…
I normally don’t write bad reviews because I hate negativity, but this company absolutely deserves it. DO NOT USE THIS COMPANY!
We ordered 5 suites for a wedding party but had to cancel the order because they ran out of material for everyone. No big deal. I tried to cancel mine the next day but they said it had been mailed out already. Ok then when I got my package they emailed me a label to ship it back. I dropped it back off at a fed ex drop off center and they said they never received it back and the tracking number doesn’t pop up on fed ex website. So now they are unable to refund me. I am convinced they gave me a bad label and this is a part of their scam. So now I’m out $330. Customer service number is fake on their website and nobody will call you back. This company is not worth the hassle and I regret ever learning about them.
8 November 2024
Unprompted review
Reply from VIOSSI - Men's Slim Fit Suits
We recognize your strong feelings and the extremely negative experience you believe you had with our company, especially regarding the canceled wedding party order and the lost return package.
We want to clarify the efforts the team made concerning your order, #10697, and the subsequent return:
- Prompt Cancellation Escalation: When you requested the cancellation because your party was unable to get the same suit, the team immediately escalated the request to stop the shipment. We promptly informed you when it was too late to cancel because the order had already been handed to the courier.
- Clear Return Policy Communication: When you asked about a return, the team clearly outlined our policy—which applies to all customers—stating that a 20% restocking fee and return shipping costs would apply. We explained the fee is necessary to cover internal processing, inspection, and inventory costs.
- Tracking Investigation: When you claimed the package was not received and the tracking was invalid, the team personally tried to track the package through FedEx but was also unable to retrieve any information. We then confirmed that the team was waiting on an update from our warehouse to confirm the receipt of the package and committed to getting back to you as soon as possible.
We take the loss of a returned item very seriously. We were actively working to resolve the issue of the missing package with our internal team. We also clearly provided you with the steps to initiate the return via our official portal and were in constant communication through email to address your concerns.
If you want to further discuss this, please email us at info@viossi.com.
VIOSSI Customer Support Team
I had a pleasurable experience dealing…
I had a pleasurable experience dealing with this company. I bought a suit and had to exchange it and the customer service was excellent. I would buy it again.
21 October 2024
Reply from VIOSSI - Men's Slim Fit Suits
We are absolutely thrilled to hear that you had a pleasurable experience with our company! The VIOSSI team is dedicated to providing excellent customer service throughout the entire process, including exchanges.
We are so glad we could assist you with your suit exchange seamlessly, and we truly appreciate your commitment to purchasing from us again.
Best, VIOSSI Customer Support Team
Bad customer relations
I ordered a suit, it was too small and they refused to exchange it. Now I'm stocked with a suit that I cannot wear. it's a disgrace!
14 October 2024
Reply from VIOSSI - Men's Slim Fit Suits
We certainly understand your disappointment about the suit not fitting! We always strive for positive customer relations and want to reassure you we did everything possible to assist when you reached out.
A Look Back at What We Did
When you contacted us about the size issue a year ago, the VIOSSI Customer Support Team immediately took action:
We asked you for photos of the suit tags so we could check the exact size shipped against your order (Order #10696). We had to send this request a couple of times to get the needed tag pictures.
We confirmed the sizing was correct! Once you sent the photos, we clarified that the number on the tag (EU52) matches the US size 42 you purchased.
A Quick Note on Sizing
We sell Slim Fit suits, which we make sure to clearly advertise on our website. To help our customers find the best fit, we provide a size chart here: https://viossi.com/pages/size-chart. We always recommend checking this, as suit fits can vary.
We understand it’s frustrating when a garment doesn't fit quite right, but we verified that the size delivered was the size ordered.
If you wish to discuss this further, please email us at info@viossi.com.
VIOSSI Customer Support Team
The shirt is too small
The shirt is too small. I ordered an extra large and it’s too small. What can I do?
14 October 2024
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