The jewelry looked lovely in the advertisement but was cheap, thin, and childlike. I reached out to customer service for a refund...they offered a 30% discount to keep the jewelry and would never, af... See more
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Based on these reviews
I purchased both the silver and gold necklaces. The gold one is so cheap and not nice looking at all. It looks like it came from the dollar store. I love the silver one but I’ll be returning the gold... See more
I purchased 3 items. I was not happy with 1 of them and wanted to return it. It took them 7 emails to respond to my request on how to return. I was then told.... Please note that for a full ref... See more
This company is a scam and I just lost $40. The necklace broke within hour of wearing it and they gas-lit saying it wasn't broke and refused to give me the return address when I asked multiple times.... See more
I see the jewelry I ordered as well made & just as beautiful in the advertisements as I received it! Will continue to order more!
Beautiful necklace. Quality material. I am very satisfied with my purchase.
Love the cross necklace! Perfect for layering with other necklaces!
It took a bit longer than expected to receive my order, but I was so pleased once I received it. I ordered the chunky cross necklace. I absolutely love it. I've received so many compliments. Thank you... See more
Love my necklace with the cross!!!!
I got the Dainty side cross necklace in gold. Honestly, I absolutely love it. I wear it every day and it fits on my neck perfect! I love it so much that, I am getting another cross necklace! And I c... See more
The kindness and readiness to help me anyway I needed The item I bought was so beautiful even my husband commented on it. I truly thank this company for making it possible for Christian’s to be able... See more
Very nice piece 💯 lots of compliments and I told everyone how to get one !! Thank you 👍
Viole Grace taught me a really hard lesson this week! I am so surprised by not only the horrible quality and broken hammered cross necklace I purchased but the response was UNACCEPTABLE! When... See more
This is nothing but pricey costume jewelry. Don’t waste your money and if you buy and want to return for refund you have to pay shipping, ports charges, international fees etc. which you wind up not r... See more
I purchased this product - have not received it. I've sent numerous emails - no response. As a pensioner, I am saddened to have wasted money on something I received & that is receiving such drea... See more
DO NOT order from this company. The quality is garbage. Purchased for a gift that I would not give or even wear myself. Requested a return/refund. They stated I would be responsible for the return... See more
I have been trying to contact customer service for weeks to return and get a refund on a defective necklace. I’ve sent numerous emails and customer service forms from their site and have received NO r... See more
Absolutely horrible customer service. I purchased a necklace from them and after less than 8 weeks it broke. They said I was outside the 4 week window. So what they are saying is that if your neckl... See more
I was extremely upset to know the price I paid for the "famous" cross necklace and the tiny pearl charm bracelet. Their value isn't half of the cost. I am not even going to attempt to contact them be... See more
I purchased the cross necklace. It looks so orange in color and cheap. I asked for a refund. I explained I had accidentally thrown the bag away, however, the necklace was never removed from the o... See more
This company does not guarantee their product. I ordered the pearl with cross necklace as a gift for my daughter. It was over a month before she wore it and when she tried to, the clasp came off when... See more
It's a DOUBLE scam. I bought one of their necklaces online, everything perfect and looks soooo legit. Next day I got a notification stating that I have to pay R18 for delivery. Day after that my debit... See more
Scam Scam Scam! No invoice won’t respond to emails! Never received items! Same jewelry was found on Temu for 2-3 dollars a piece! All under the guise of a Christian small business! Stay away from thes... See more
I ordered a necklace for my granddaughter for Christmas on November 22, 2025. It is now December 10th. I didn't realized their products are shipped from overseas. But that's not my complaint.... See more
I would give them 0 stars, but it won't let me write a review unless I pick one. The Gold Cross Necklace is not a shown on their site and of a very poor quality. I was already tarnished when delivered... See more
I purchased 6 gold cross necklaces from this company for my Bible group- they were $200.00. When I received them I was very disappointed in how cheap they looked and not like the description. I immedi... See more
Do Not Purchase from Viole Grace. This company sent the 3 necklaces I ordered promptly that’s the only thing that went right. This jewelry is bright cheap gaudy gold. Surprise! Their return policy say... See more
Gold cross chain necklace has already started to tarnish since receiving before Christmas. I am very disappointed in the quality, and misleading tarnish free guarantee of this company. I would not o... See more
WARNING! This company is a fake. They sell cheap jewelry most likely from China. I should have read the reviews before purchasing. When I tried to return them they told me Id have to pay to return to... See more
A bracelet was delivered already broken. It was really a piece of junk. Customer service was awful. No refund, no replacement. Avoid this company.
Received 2 gold necklaces that do not look like the picture and are total junk. Bait and switch. Their website claims that if you are unhappy with your purchase they will give you a full refund as lo... See more
I ordered a Buy 1 Get 1 Free. Well, I got 1. After emailing customer service I was told I only ordered 1 and if I wanted to take advantage of the Buy 1 Get 1 Free I needed to order again. Luckily, I h... See more
I never received my order. I contacted Violet Grace multiple times requesting a refund, but instead of a real resolution, I received the same repetitive, generic responses that appeared automated (mor... See more
I am highly disappointed with my necklace. The clasp keeps coming undone. It has fallen five times and I have not lost it. I’m shocked. They said that they would give me a full refund, but I have to p... See more
BUYERS BEWARE!!! THIS COMPANY IS A SCAM! THEY WILL NOT ANSWER EMAILS .THE PRODUCTS ARE VERY VERY CHEAP! THEY WILL NOT REFUND YOUR MONEY! IM REPORTING THEM TO THE BBB . IHOPE EVERYONE DOES THE SAME!!
I ordered a dainty cross necklace as I like small jewelry. I was surprised it was shipped quickly. I received the item 7 days after and to my surprise I got an awful airplane necklace that I could get... See more
Terrible products. Cheap looking, poor quality! Never again. Company should be shut down! Waste of money!!
Extremely Poor Quality, Misleading Claims & Zero Customer Service! I strongly advise anyone considering purchasing from Viole Grace to think twice. I purchased the Eternal Cross Necklace (Ro... See more
I bought two of the pearl/cross necklaces for Christmas- one for myself and one for a friend. Mine broke the second time I wore it, and hers broke the third time she wore it. Poor quality.
Don’t do it! Extremely poor, tin-like quality. A sharp spur is on the back of my necklace that snags my good blouses. The company won’t send a replacement unless I return the old necklace at my expen... See more
Trying to return my items, pearl cross necklace gold and silver, and silver sideways cross necklace. Items overpriced for quality. Customer service is not responding to my emails for my return. So far... See more
If I could rate them less than a 1, I would! I emailed their customer support the day I received my product because it is defective & looks nothing like what’s advertised on tik tok ads. It’s defini... See more
If I could rate less than 1 I would. They took my money. I have no product and they’ve ghosted me. Contacting my card company to report them. Thieves.
On Fri, Jan 2, 2026 at 12:45 AM Jennifer XXXXX wrote: Necklace is very orange. Disappointed in quality. Requesting refund for Order #56506 THEIR RESPONSE: We're sorry to hear tha... See more
They don’t respond to emails
I have reached out to this company twice. I emailed them immediately after I ordered to change the material from yellow gold to silver—no response. I have since reached out to return the gold necklace and haven’t heard a word back.
25 November 2025
Unprompted review
This company is a scam and I just lost…
This company is a scam and I just lost $40. The necklace broke within hour of wearing it and they gas-lit saying it wasn't broke and refused to give me the return address when I asked multiple times. Then I was supposed to get two necklaces and only got one and they never sent the other after repeatedly asking. I'm reporting them in any way I can to get the word out.
29 November 2025
Unprompted review
I am highly disappointed with my…
I am highly disappointed with my necklace. The clasp keeps coming undone. It has fallen five times and I have not lost it. I’m shocked. They said that they would give me a full refund, but I have to pay for shipping for the return and it has to have all the original packaging . They are making it extremely hard to return a product. I paid $40 for the necklace and if I decide to keep it with the 25% off, it will be $30. It is not worth it to me. But after reading all these reviews, I don’t think I’m going to actually ship it back in order to get my refund. I’ll be out the 40 bucks and the shipping. This company sucks.
23 November 2025
Unprompted review
ABSOLUTLY DO NOT PURCHASE THIS SCAM
Extremely Poor Quality, Misleading Claims & Zero Customer Service!
I strongly advise anyone considering purchasing from Viole Grace to think twice.
I purchased the Eternal Cross Necklace (Rose Gold) and within ONE week of normal everyday wear, the cross had already tarnished and the rose-gold plating had rubbed off. This is despite the company heavily advertising their jewellery as “waterproof,” “everyday wearable,” and covered by a lifetime colour warranty.” These claims were absolutely not reflected in the product I received.
When I first contacted the company, they responded only once—asking for proof of purchase so they could issue a replacement. I sent this immediately. After that, they completely stopped responding, despite multiple follow-up emails over 11+ days. Their website promises replies within 24–48 hours, yet they have ignored every attempt I have made to resolve this issue.
Because of the complete lack of communication and the misleading nature of their product claims, I have now reported this business to multiple consumer protection bodies, including NSW Fair Trading, and have initiated a chargeback through my bank. No customer should be forced to escalate a simple warranty issue to this level just to get basic support.
This company’s products may look nice online, but the quality is substandard, the advertising is misleading, and the customer service is effectively non-existent. Based on my experience, I would never purchase from this business again — and I strongly recommend that others avoid them as well.
15 October 2025
Unprompted review
I purchased the cross necklace
I purchased the cross necklace. It looks so orange in color and cheap. I asked for a refund. I explained I had accidentally thrown the bag away, however, the necklace was never removed from the original box. Their response: “We can’t refund your money once the bag is opened”. My response: “how in the heck would I know if it was defective if I can’t open the bag?” I offered to return it at my expense if they would provide an address. They said no. I Don’t Not Recommend Doing Business With This Company
10 November 2025
Unprompted review
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