Vintouch Jewels Reviews 

84
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

They sent to Maryland custom size in perfect time for my mother’s 70th birthday. As beautiful was the ring was the personal note wishing my mum the best. Do yourself a favor and order from these great... See more

Rated 5 out of 5 stars

Alessandro was so approachable and a pleasure to work with when I inquired about a dove necklace. Vintouch’s handcrafted pieces are made with exceptional care and artistry. I have several beautiful pi... See more

Company replied

Rated 5 out of 5 stars

Excellent product at a great price. Lovely blue cameo earrings, wife is super happy. Customer Service superb. Nothing was too much trouble. Kept me informed and updated, goods arrived on time, nicely... See more

Company replied

Rated 3 out of 5 stars

Unfortunately, the stone was lopsided in the setting and this was a gift so I didn’t feel 100% on giving it but couldn’t wait any longer for shipping. Quality was nice but final stone setting came way... See more

Company replied

Company details

  1. Jewellery Manufacturer

Written by the company

Vintouch is an Italian jewelry brand that celebrates the heritage of craftsmanship and design defining the tradition of Made In Italy worldwide. We believe that jewelry is a way to connect with other people through joy and beauty, and must be masterfully handcrafted to last in time. Based in Torre del Greco, Naples - the homeland of coral and cameo jewelry manufacturing - Vintouch collections focus on a contemporary approach to classic jewelry design through the use of high-quality raw materials and traditional techniques that are passed down from father to son. Each piece is individually handmade in our own workshops in Italy, mainly using the bezel-set technique, which consists in wrapping the stones in precious metal so that it's securely fastened into place. This extraordinary technique allows us to make each of our pieces one-of-a-kind, since no two can be exactly alike in their design, thickness, curvature and contour. Since being founded in 2015, we've been constantly committed to strike a balance between design and manufacturing excellence, with the aim to create jewelry pieces that empowers and endures, with a major focus on ethical sourcing of the raw materials and pursuing environmental sustainability during each step of the manufacturing process.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

84 reviews

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4.7

All reviews

(84)

18 reviews in the last 12 months

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Rated 3 out of 5 stars

Sorry

Sorry, but after 2 months of regular use my earring broke in two pieces.
The chain of für necklace broke after one week

28 February 2024
Vintouch Jewels logo

Reply from Vintouch Jewels

Hello, thank you for sharing your experience, we are sorry to hear about that.
I'd like to inform you that your jewelry is two year guaranteed so you just have to send us an email to customercare@vintouchjewels.com providing with pictures of the damages and we will happily proceed with a repair/replacement of your pieces.
We look forward to hearing from you.

Rated 5 out of 5 stars

I love shopping here

I love shopping here! The customer service is amazing and I always get a more response for any questions I have about my order within a timely manner.

7 September 2023
Rated 5 out of 5 stars

In LOVE with my pearl necklace

In LOVE with my pearl necklace.

Great quality and very good customer support.

Delivery via FedEx always seems to take a while to get from Italy to me here in France. FedEx on my end, pushed back the delivery date once this week, not necessarily a drama, but that was an entire day wasted for me.

Otherwise, Vintouch is a great company and I would highly recommend giving them a go!

6 September 2023
Rated 5 out of 5 stars

Perfect!

Lovely items, great quality, looked as advertised, great communication.
I will buy again.

6 September 2023
Rated 5 out of 5 stars

Great service

This is a beautiful necklace, great quality,very quick delivery. The jewelry came in a very nice gift box.

11 May 2023
Rated 3 out of 5 stars

Lopsided gem setting

Unfortunately, the stone was lopsided in the setting and this was a gift so I didn’t feel 100% on giving it but couldn’t wait any longer for shipping. Quality was nice but final stone setting came way under my expectations.

26 December 2022
Vintouch Jewels logo

Reply from Vintouch Jewels

Hi Kalli, thank you for your review. We’re sorry that your experience hasn’t been comfortable and will do our best to improve as much as possible in the future.

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