Vinted NL Reviews 

We are a small registered fashion business with more than 20 years of experience in second hand luxury fashion. We have sold more than 1,100 items on Vinted, maintain a 5 star rating, and have built a community of more than 3,400 followers.

In all these years, we have never had a single authenticity issue.

Yet, in recent weeks, our Professional Account has been blocked three separate times for publishing 100% authentic products.

Each time, the restrictions appeared to be triggered by an automated system. Each time, our business operations were interrupted. And each time, support responses consisted mainly of generic templates and requests to “please wait.”

The most concerning part is not the mistake itself. Technology can fail. The problem is the complete lack of urgency and understanding of the consequences for small businesses that rely on the platform and have spent years building trust and reputation.

A professional seller with a spotless history should not be repeatedly treated as collateral damage by an automated moderation system.

We fully support the fight against counterfeit goods. But repeatedly blocking legitimate businesses over authentic products, without timely and meaningful human review, is simply unacceptable.

Vinted needs to seriously reconsider how it treats its long standing professional sellers.

I love this application good for selling a buying

oplichters

This is one of the worst customer experiences I've had in recent times.

I have contacted them five times through different methods via their "Contact Us" page, and each time I receive an automated message that doesn't lead to anything. I've been trying to get in contact for weeks now.

Due to this, I've missed some sales.

I am dealing with an incredibly frustrating and illegal situation on Vinted, and human support is completely unresponsive.

I purchased a Pokémon HeartGold game that turned out to be a counterfeit reproduction. I immediately reported it to support with conclusive photographic evidence.

​Instead of receiving human assistance, I am trapped in an automated loop. The bot is demanding that I ship the fake item back to the scammer by June 22nd in order to receive my refund.

​This is completely unacceptable for two reasons:
​1) Transporting and mailing counterfeit goods across borders is strictly illegal under Dutch, French, and EU law. I refuse to commit a postal crime to satisfy a flawed automated system.
​2) Vinted’s own Anti-Counterfeit Policy explicitly states that if an item is a counterfeit, the buyer will NOT be required to return the item to the seller.

​I have repeatedly explained this in the support chat, but I am being completely ignored while the automated clock runs out. I urgently need a human support manager to step in, freeze this June 22nd deadline, review my evidence, and process my refund without forcing me to break the law.

​Vinted Username: heetmees
Transaction ID: 20277587216

But its needs to be possible to sell diapers and adult diapers

I purchased an item on March 5, 2026.

The package never reached its destination.

For weeks, both the seller and I were in contact with Vinted Support. We were repeatedly told that we had to wait until a specific date before opening a claim or requesting an investigation.

When that date finally arrived, the order was automatically marked as delivered, and Vinted refused to investigate, stating that the deadline for reporting the issue had already passed.

I am not requesting a refund. I simply want to know where the package is, as neither the buyer nor the seller has received it.

At one point, the carrier stated that they were unable to locate the package, while Vinted continued to claim that it was still in transit.

After multiple contacts with both Vinted and the carrier, nobody has been able to explain what happened to the item.

What is most frustrating is that we were instructed to wait before taking any action, only to be told later that it was too late to investigate. We are simply asking for transparency and for someone to determine what happened to the package.
Shipment number: 61093841

I bought an item on Vinted that turned out to be counterfeit. When I requested a standard return, the seller (tjawd) retaliated by leaving a verifiably false and defamatory review on my profile. The seller completely fabricated a story to damage my reputation.
I contacted Vinted support to remove this slander. Instead of reading the chat history, which proves my request was just a standard return, they rely entirely on automated bots and copy,pasted responses. They refuse to enforce their own policies regarding harassment and fake items.
They force users to resolve issues with scammers directly while ignoring official GDPR Article 16 and 17 requests to remove false personal data. Vinted clearly prioritizes protecting malicious sellers over honest buyers.
My Vinted username: denis-molti
Ticket from: 07/06/2026

Easy to upload articles. Great email workflow to trace your items.

Selling and buying items went smoothly. The removal of one of my very first offers (a leather coat) with a supposedly "suspicious" brandname, was strange to me. I bought this coat years ago, mentioned and showed the brandname in the advert without any awareness whatsoever of any wrongdoing. I get "disciplined" by removing the advert, and NOT DELETING that removal for 1/2 year. I find this absurd, particularly because I am absolutely unaware of any wrong doing. A strange "experience" to say the least.

Great platform, nice experience so far. Due to my location I have to limit the shipping options which is unfortunate, but I'm happy that the buyer can opt out of providers that are too far away. It makes it easier!

Really great app, works good.

It’s all great but sometimes when there’s a mail with “your package will arrive today” it does not arrive that day

Great app, easy to use, payment without issue

Unfair case resolution and support bot loop!
Vinted support is about to cancel my transaction for t-shirt from 10 years ago based strictly on the buyer's unverified claim that it's "counterfeit". I provided clear evidence: the photo of the tag from my listing and the buyer's photo are identical, proving they received exactly what they bought. Front-line support ignores this, sending automated replies (48-hour ultimatum). I have already filed a formal legal complaint and will escalate to ODR/VVTAT if my funds are stolen and given to the buyer for free.

I would strongly advise against using Vinted.

In just 6 months, 6 of my parcels were lost. One parcel was returned because the buyer did not collect it, but I never received the package back and I was not refunded either.

The worst experience was when a buyer falsely claimed that I was selling a counterfeit item. I provided everything Vinted requested: original invoices, order confirmations from the retailer, and all additional photos. Despite repeatedly sending reminders and resubmitting the documents because Vinted was not responding, I had to wait more than 5 weeks for an answer.

When they finally replied, they claimed that I had failed to respond to their messages, even though I had sent all requested evidence multiple times. Based on this, they decided that my item was counterfeit, permanently blocked my account, and kept my money.

This is completely unacceptable. Their customer support is extremely slow, communication is poor, and they do not properly investigate disputes. As a seller, you are not protected and risk losing both your items and your money.

In my experience, Vinted failed to handle lost parcels, failed to provide adequate customer support, and unfairly penalized me despite clear proof of authenticity.

I would not recommend this platform to anyone.

The coverage of countries is amazing! The platform is professionally designed to serve different languages.
Unfortunately some destinations require a long unusual time to deliver. My experience is with 2 parcels that required more than 3 weeks to be delivered. Me the seller and the buyers thought the parcels were lost!
It would also be appreciated that if the buyer does not collect his order, Vinted should not cancel the order. The seller should be paid. It is the buyer lack of reaction.
Keep theogonie work and thank you !!

Vinted works really well and feels much safer and fairer than sites like eBay because there's no uncertainty around shipping. The shipping part is a huge breakthrough.
However, occasionally the courier companies will change drop off locations. I pick the places you can pick up outside office hours, only to find my package is redirected somewhere across town and I have to wait 5 days until my work schedule and their opening hours work.
That's my only beef really. Other than that, they have come up with a great concept.

Account got blocked for selling ‘counterfeit’ products, while clearly all me DVDs are originals… took 10 days to unblock.

And the referral system doesn’t work, support doesn’t WANT to help even though all proof has been supplied.

If you ignore these issues, no complaints.

Leuk concept, maar wanneer het misgaat heb je niks aan de support. Schoenen gekocht die als nieuw geadverteerd werden. Bij aankomst bleek het een productiefout te hebben (kleurverschil in het paar welke niet op te maken was op de geadverteerde foto’s).

1. Verkoper gaf toe dat die er vanaf wist maar dat ik het maar moest opmaken uit zijn foto’s.
2. Support ingeschakeld. Los van dat ze zelf niet binnen de gestelde termijnen reageren, krijg je een beslissing die gebaseerd is op zo een kromme redenering als maar kan en aangeeft dat ze het beklag inhoudelijk niet eens gesnapt hebben.

“Hello XX,

Thank you for your message.

We reviewed the photos you sent and compared them with the seller’s listing. Based on the information available, the item match the listing description.

The item colour matches the listing. Please keep in mind that colour can sometimes look slightly different in photos because of lighting, screen settings, or the angle of the photo.

In this case, we can’t approve the item return because the item(s) match the listing description. The transaction will be completed and the payment will be released to the seller.

You can find more information about returns and refunds here: xx

You can still contact the seller directly to see if you can agree on a solution together.

For future purchases, you can ask sellers for more information or extra photos before buying by selecting “Ask seller” on the listing.

Thank you for your understanding.

Roua || Vinted”