Very bad costumer service. i got banned for selling a ´fake´ redbull jacket. they asked for proof that it was authentic, how am i supposed to prove a jacket is authentic if i dont have it? i dont know... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve actually been really happy with Vinted, but then I sold a jacket that I know was in perfect condition. The buyer complained about a stain that I know isn't there. They proposed a completely unrea... See more
Vinted's automated bots are completely ruining the app. I was banned by a broken algorithm on Friday evening for a 100% authentic item that I have the physical label proof for. Because of this false b... See more
Vinted is so easy to use, and also funny because you get the experience of selling and buying stuff.
Company details
Written by the company
Vinted er en fællesskabsbaseret og mangfoldig markedsplads, der har som mål at gøre secondhand til det første valg. Hver dag køber og sælger millioner af vores medlemmer preloved ting i hele Europa. Sælg uden gebyrer og søg blandt unikke kvalitetsartikler - herunder mode, elektronik, boligindretning, kæledyrsartikler og meget mere.
Contact info
Lithuania
- vinted.dk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
- the app is very easy to use
- the app is very easy to use - no problem - every thing just ok.
Nice thrift app
It’s a nice app, easy to understand.
Easy to upload and sell stuff🤩
A good app to find hidden gems and vintage goods.
I highly recommend it for anyone who wants to find good things for a cheaper price.
so good on this online shop
Wife had an account less than 24 hours
Wife had an account less than 24 hours, listed a bunch of clothing items last night, then listed some Nike trainers this morning and got banned, for fraudulent activity?!
Such a waste of time uploading all the stuff, dont waste your time
Easy to use app
Easy to use app, good prices, and smooth communication with sellers. Overall a positive experience.
I couldn’t be more unsatisfied
I couldn’t be more unsatisfied, never purchase boost or highlight your items through their page if you sell too many items too fast they will suspend your account and all money spend on boosting or highlighting will be lost… i just lost a little over 200kr after selling 5 items within a day…
Nice experience so far
Nice experience so far. This app connects lot of people together and let them trade easily without any hidden cost.
If you have things to sell just start…
If you have things to sell just start using Vinted - it’s an amazing application. So far I haven’t had any issues. Application is very intuitive and simple in use
Stealing money
I have been trying for 2 months to get 510 DKK returned from my Vinted balance after a failed withdrawal to an old bank account/IBAN.
Vinted informed me that the transfer would be rejected by the bank and automatically returned to my Vinted balance. That still has not happened.
During the past weeks, I have provided everything their support team requested:
• screenshots of my bank transactions,
• written confirmation from my bank that no payment was received,
• an official signed PDF letter from the bank.
Every time I provide the requested documentation, they ask for even more instead of resolving the issue. Now they are demanding a printed document with stamp and signature from the bank.
I have fully cooperated and documented that the money never arrived in my account, yet my case still remains unresolved.
At this point, I simply want either:
1. proof that the transfer was successfully completed, including transfer reference/trace information, or
2. my 510 DKK returned to my Vinted balance.
Very disappointing customer support experience.
It's easy to use and safe to buy and…
It's easy to use and safe to buy and sell
Vinted is a super app
Vinted is a super app! Although most of the sold items (in my experience) are Shein items...
Vinted are banning their loyal users because…?
I’ve been a long-term user of Vinted, both buying and selling, with hundreds of positive reviews — but my recent experience has been extremely disappointing.
I sold a genuine AMI Paris sweater, which a buyer later claimed might be counterfeit. To avoid unnecessary conflict, I accepted a return. When I relisted the item, it was removed and my account was temporarily suspended.
I then contacted support and provided documentation proving the item’s authenticity. Based on this, my account was reinstated.
However, after relisting the exact same item again, my account was permanently banned — without any new explanation.
Since then, I’ve contacted support multiple times, but only received identical copy-paste responses stating that the item is counterfeit, with no specific justification and no reference to the documentation I already provided.
It appears that my case is being handled by automated flagging rather than an actual manual review, which is very concerning.
Blocking a long-term user with a strong track record without a clear and substantiated explanation is, in my opinion, not acceptable.
I would strongly encourage Vinted to review cases like this more carefully and ensure that decisions are transparent and properly justified.
Vinted is a good app to sell used…
Vinted is a good app to sell used things, but they need to get better at banning people that are Selling fakes. I have tried to report people that have been Selling fakes, but everytime Vinted have Said that they couldn’t do anything. And that is simply not good enough when you tell people that you Can get punished for it.👎🏿
Vinted refused to help
Received a pair of pants even though I bought a blazer and a shirt. Seller was honest with the mistake, as she had mixed up the packages, and we both were solution oriented. But Vinted only gave the option for me to return outside the Vinted-system, which would cost more than the prize of the items. So I would end up without the items I paid for, got a couple pants not my size I couldn’t use (and seller would need them back for the other buyer), and I would loose my money for everything. This is unacceptable.
We both wrote the Vinted team and only received standard AI-generated responses
Great experience of online purchased
Great fast service
Vinted accused me of commercial…
Vinted accused me of commercial selling, suspended my account for 5 days. Customer service must be all AI because the response I got was shockingly bad... copy and paste info which is already available on the site. Customer service do not deserve a penny they are paid. Easy job lol... maybe ill apply
I have sold my miu miu loafers bought…
I have sold my miu miu loafers bought at miu miu shop in Copenhagen. It took a long time and they sent me back saying the shoes were fake. Unbelievable, unprofessional and disrespectful. Waist of time. Don’t trust on Vinted please to get your items checked. They are not prepared for this kind job.
Great app!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








