Vinted UK Reviews 

Inpost lost my parcel won’t help Vinted didn’t help so I’ve lost the goods and the money customer service hard to reach

So far experience with vinted selling is amazing one thing I don’t like when I have bump and still don’t get enough views or any sell😒

Customer bought I sent parcel parcel delivered customer never collected
35 days later I informed Vinted that the parcel was not collected
Vinted checked told me customer collected parcel
2 hours later customer reported she never collected it apparently
Vented said it will take and other 35 days to investigate the so called missing parcel so in total that will be 75 days since postage
So it just takes the word if a buyer to stop payment even though they said it was collected originally
If anyone is thinking of selling for Vinted don’t as they treat their sellers with contempt which I don’t understand as without sellers there would be no buyers
This is about the 10 th time this has happened and most times I have not got compensated

Vinted’s identity verification system is fundamentally flawed, and their support team has been unhelpful. Their automated selfie check fails to recognise individuals whose appearance has changed over time or whose licence photo is outdated or in black and white.

I repeatedly explained this issue, but support responded with the same scripted message, instructing me to “take another selfie,” despite the system’s clear inability to match it.

I requested manual verification multiple times, which is justified under the Consumer Rights Act 2015 and the UK GDPR, both of which mandate accessible, fair, and human-reviewed processes when automated systems are insufficient. Vinted ignored this request and refused to escalate my case to their Trust & Safety team.

As a result of their refusal to offer a practical alternative to automated verification, my account has been frozen, my balance is on hold, and I have had to set my account to holiday mode. Their handling of this matter falls short of basic standards of fair treatment and responsible use of automated decision-making.

Vinted must improve their verification process, cease overreliance on inflexible automated checks, and ensure their support staff review messages carefully rather than repeating scripted responses. This situation is quite disappointing.

Scumbags the lot of them. I tried to create an account and was auto banned. Apparently creating an account with your own details is "fraudulent activity" now. Appealing this just results in a cut and place reply, repeating the nonsense that you must be a criminal. It's nice being told by a bot/faceless rep that you are a criminal, just for trying to create an account. Company deserves to go under.

A smooth purchasing experience and paying for 'buyer protection' has turned into stress. I do not feel listened to. The customer service strategy is put the claimant under pressure with 48 hour deadlines otherwise we will close it. When I challenge their process they do not listen. So far I've waited 6 weeks, to be told, repeatedly to send evidence that I've sent 5 times. I will not be using Vinted again!! I'm fighting for a refund but I sense it won't happen.

Couldn’t believe how easy Vinted was to use. All stuff I no longer use. But other people require. Great professional team. Keep up the great work

Not set up for international transactions, so please do not offer them.

Terrible customer service, well AI service.

Terrible company, awful customer service. Banned my account for selling an item they said was fake and it absolutely wasn't. Offered them proof and Offered to send item to their authenticator's at my expense but they went ahead and completely banned my account. The item has since sold on ebay with an authentication check. Ive sent them email after email asking for a subject access request which they're required to provide but they've ignored my request. The worst customer service i have ever experienced, no regard for a solution, cant be bothered to actually look into cases, let ai do their leg work and are happy to let accounts go that are actually making them the money they earn.

Placed an order. Item was sent. The carrier lost the parcel. The carrier was absolutely terrible in locating the parcel. Meanwhile vinted who have taken my money say the parcel must be missing 25 days before they can do anything.

Won’t be using again and will stick with eBay.

Poor customer service policy, leaving the customer to do all the chasing.

Never again will i trade on this site it is run by imbeciles and that is if you can get in contact with the imbeciles after typing to a pointless BOT as i sold an item on there and the buyer was not happy with it as they said there was a stain on the top which is utter rubbish but rather than go through all the stigma i accepted the return and so i sent the buyer a return label and after i sent the label i received a message from vinted stating if the buyer has not returned the item within the 5 day timeframe my funds would be released well he has not returned the item its now been 7 days he still has the item and i still don't have the funds and running my concerns through the bot chat only to be told they don't have a timeframe on when they will release my funds?, so honestly don't waste your time on a site that has very little to no customer service also the website is littered with counterfeit items especially the stone island merch as even when you scan a QR code via the certilogo and it comes back as fake on the certilogo and stone island website and you report that item well you receive a message back from vinted stating they cannot see an issue with that listing you reported even though its flagged by certilogo and stone island as counterfeit well vinted literally do not care if you end up purchasing fake items as long as they can get there commission from the sale it is a pathetic and untrustworthy site and i will be closing my account as soon as this dispute i have is completed

The worst selling platform, you blocked me for no reason and even when I make a new account (had no choice), you blocked it straight away without explanation!!! Customer service is non existent, a company ran by robots.

I was sold a blatantly fake pair of joggers for £30. When I escalated that these were fake the support team favoured the seller without even looking into the case. I am getting refunded but have to pay out of my pocket to send the item back before the refund is processed. So I will still be out of pocket. The vinted policy states that when sold fake goods you will be fully refunded without having to send the item back to get the refund. But this clearly isn’t being followed. The customer support agent I had was beyond useless.

⭐️ 1/5

Would genuinely advise people not to use Vinted.

From my experience, I never received a parcel I ordered and, despite going back and forth with Vinted Support for over 2 months, I have been left with no item and no refund. All I received was the same copy-and-pasted response, despite repeatedly explaining what had happened.

Vinted’s own Buyer Protection policy states that buyers can be entitled to a full refund when an item is lost, damaged or not as described. Yet when I reported my issue, I was completely disregarded and the policy was not applied to my situation. It feels like their policies are advertised as protection for buyers, but when you actually need that protection, you’re left going around in circles with customer service.

Absolutely awful customer service and an extremely disappointing Buyer Protection system. You can do everything right and still end up losing your money. I definitely won’t be using Vinted again.

Terrible app, run by AI, never get to speak to anyone. Loads of scammers getting away with scamming sellers whilst the buyers get refunded and able to keep the items. Sellers being banned for stupid reasons because AI can't tell the difference between novelty items and food items. AVOID use BIDZZY instead.

SELLERS BEWARE!!!

New to vinted, started selling so one off clothes to test the waters. I sent my bread new not worn linen trousers to the buyer, and they were damaged in transit. The package I sent it in was torn open, the trousers ripped and burned. They are now completely ruined. The buyer has been refunded but I have not been compensated for my damaged item. After much difficulty, I got through to support to report that the courier damaged the item. Customer service repeated their position that the refund would be processed and I would not be compensated.

As far as I can see, sellers are not protected on vinted AT ALL!!! So if you are a regular person trying to get rid of a few items, DO NOT USE VINTED.

Kindly don’t join this crap app. All the buyers want items for free Such
They will come up with any excuse to make the product free
And this stupid people working for Vinted refund only the buyer just nothing to the seller
Plz don’t trust this app it will make you more cry
A humble request don’t join and don’t let anyone join as well

Easy to sell with Vinted would highly recommend ⭐️⭐️⭐️⭐️⭐️

I am highly disappointed with Vinted's reliance on a flawed automated moderation system.
My account was banned instantly without human verification or clear reasoning.
When challenging this automated decision, the support team completely brushes you off with scripted "computer says no" responses.
It is clear that Vinted refuses to invest in real customer service to support its users.
I will be taking my business to other marketplaces that actually respect and protect legitimate members.